StrategyDays CallCenter

StrategyDays CallCenter

Stronger customer loyalty and cost reductions through digital communication, professional telephony with Dialog 3.0 and technologies based on artificial intelligence - these are the topics that are currently moving the call center industry. When it comes to customer communication, companies are increasingly relying on the interaction of all communication channels. In addition to telephone and e-mail, the customer also wants to enter into a dialogue via Facebook, WhatsApp and Co. The results of discussions, requests and contract data are bundled centrally. Every service employee can access all existing customer data and react quickly - regardless of when and via which channel the customer reports. The future omnichannel call center will take care of that. Furthermore, self-learning algorithms and AI technologies should help to optimize the customer approach in terms of time, content and location on the basis of history and communication processes. The service agent can then identify the next best step in the customer journey from the data results and conclude which approach strategy to choose. But is the service economy already equipped for this digital change? Even if it has already arrived on the executive floor, there is still a lack of intelligent and dynamic process management internally.

People remain irreplaceable in the call center - but IT solutions must be made available to them in an easily understandable language and application in order to be able to help the customer quickly and easily. Last but not least, data protection also plays a decisive role so that the customer gains trust and the collected data can be used transparently.

Are you already a participant? Register for free!

StrategyDays CallCenter

Stronger customer loyalty and cost reductions through digital communication, professional telephony with Dialog 3.0 and technologies based on artificial intelligence - these are the topics that are currently moving the call center industry. When it comes to customer communication, companies are increasingly relying on the interaction of all communication channels.

Are you already a participant?Register for free!

Register

And experience more for less.

Relaxed Atmosphere

Relaxed networking during the day with best practices, case studies and high quality dialogues. Let the day end in the evening with a culinary dinner and a good conversation. This is guaranteed in particular by the stylish location with its breathtaking rooms.

Tailor-Made Interests

High quality standards from top managers meet adequate solutions from competent consultants. Selected matching processes in advance ensure that like-minded people can exchange ideas about common interests and network appropriately on site.

Decision-Maker on Site

Enter into direct exchange with numerous personally invited executives from well-known companies and quickly make decisions together or pave the way for long-term planning. Directly on site, without the need for further arrangements.

And experience more for less.

Relaxed Atmosphere

Relaxed networking during the day with best practices, case studies and high quality dialogues. Let the day end in the evening with a culinary dinner and a good conversation. This is guaranteed in particular by the stylish location with its breathtaking rooms.

Tailor-Made Interests

High quality standards from top managers meet adequate solutions from competent consultants. Selected matching processes in advance ensure that like-minded people can exchange ideas about common interests and network appropriately on site.

Decision-Maker on Site

Enter into direct exchange with numerous personally invited executives from well-known companies and quickly make decisions together or pave the way for long-term planning. Directly on site, without the need for further arrangements.

Overview

All events at a glance

22nov(nov 22)8:0023(nov 23)16:10StrategyDays CRM, CallCenter & Marketing 2021Germany

All events at a glance

22nov(nov 22)8:0023(nov 23)16:10StrategyDays CRM, CallCenter & Marketing 2021Germany

22nov(nov 22)8:0023(nov 23)16:10StrategyDays CRM, CallCenter & Marketing 2021Germany

Champagne Reception

Before the gala dinner

The Gala Dinner

On the 1st day of the event

The Bingo Evening

On the 1st day of the event

Das Gala Dinner

Am 1. Tag der Veranstaltung

Der Bingo-Abend

Am 1. Tag der Veranstaltung

Exklusiv

Der ICE Breaker

Am Vorabend der Veranstaltung

Das Gala Dinner

Am 1. Tag der Veranstaltung

Der Bingo-Abend

Am 1. Tag der Veranstaltung

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Any questions? No problem. Send them to request@businessfactors.de or call us on 030 7676552 0.


Any questions? No problem. Send them to request@businessfactors.de or call us on 030 7676552 0.