Cost reductionthrough digital communication

Greater customer loyalty and cost reductions, through digital communications, professional telephony with Dialog 3.0 and artificial intelligence technologies. These are the topics that are driving the call center industry. Companies increasingly rely on the interaction of all customer communication channels. In addition to telephone and e-mail, the customer also wants to enter into dialogue via Facebook, WhatsApp and Co. Conversation results, wishes and contract data are centrally bundled. Each service employee can therefore access all existing customer data and react quickly – no matter when and via which channel the customer used. The future omnichannel call center will take care of that. Furthermore, self-learning algorithms and AI-technologies will help to optimize the customer’s approach in terms of time, content and location. The service agent can then identify from the data results the next best step in the customer journey and conclude which approach strategy to choose.

Is the service economy equipped for this digital transformation? Even though it has already arrived at the executive level, there is still a lack of intelligent and dynamic process handling internally. Although human beings remain irreplaceable in the call center, IT solutions must be made available to them in an easy-to-understand language and a simple application in order to be able to provide customers with quick assistance. Last but not least, data protection also plays a crucial role. Customer trust must be gained so collected data can be used transparently.

Three Days Bensberg

Three days that will change your business from scratch. On November the 19th & 21st we will be offering presentations, workshops and countless talks on more than 2,500 m².

The night before

Monday, March 19th at 8.00 p.m.
ICE Breaker

Tuesday, November 20th


from 9.10 a.m.
PRESENTATIONS

from 12.30 p.m.
WORKSHOPS

from 7.30 p.m.
Gala Dinner & Casino Night

Wednesday, November 21st


from 8.30 a.m.
PRESENTATIONS

from 11.00 a.m.
WORKSHOPS

from 3.40 p.m.
Farewell Drink

Althoff Grandhotel Schloss Bensberg


The 5-star luxury hotel awaits you with breathtaking panoramic views, 3-star gourmet moments and all in a uniquely royal setting.

VENUE & PARKING

The best way to get together

The StrategyDays CallCenter will be the meeting place for directors and managers from CRM and Call / Service Centers. Providers and users from the customer service and contact centers, deepen their know-how in workshops, presentations and dialogues on new challenges in customer value management, AI in customer service and VoIP.

Exchange your experience in call center management at the two-day congress! Find the right strategy for your customer service. Together with potential solution partners, learn how to improve customer relationships through omnichannel presence. Contribute to the success of the event with your expert knowledge on CRM systems, voice portals / IVR and data protection.

We are looking forward to your participation!

SAVE THE DATE

Current Congress Capacity

Here you will get an up-to-date overview of the current capacity utilisation of this event.

Current Congress Capacity

Here you will get an up-to-date overview of the current capacity utilisation of this event.

In order to be able to anticipate your planning, here is an overview of the current utilisation of the StrategyDays CallCenter.

Presentations 100%
Workshops 100%
Competence Partner 89%
Participants 30%

CallCenter

In order to be able to anticipate your planning, here is an overview of the current utilisation of the StrategyDays CallCenter.

Presentations 100%
Workshops 100%
Competence Partner 89%
Participants 30%

CallCenter News

All the latest news about CallCenter in a nutshell.