:CX Minds
Two Days. One Castle.Customer Experience at the Executive Level.
October 6–7, 2026 at Schloss Bensberg
For CX leaders, CRM directors, marketing and sales executives, as well as customer service and contact center decision-makers from end-user organizations
- 2 Days of Executive Exchange
- Keynotes & Open Mind Space
- Expert Talks & Masterclasses
- Gala Dinner & Casino Night
- Complimentary for Qualified Executives
Participation subject to a brief qualification by business factors.
Althoff Grandhotel Schloss Bensberg
Kadettenstraße51429 Bergisch Gladbach
With Executives & Experts from
Why :CX Minds?
Not a trade show. Not a presentation marathon.Two days dedicated to meaningful exchange with peers responsible for the same customer, sales and service decisions as you.
Peer Exchange
Exchange with CX, CRM, marketing, sales and service leaders from leading organizations across different industries and markets.
Practice Over Theory
Practical insights, proven strategies, valuable lessons learned and real-world experience from successful customer experience projects.
Executive Conversations
Personal exchange, exclusive executive networking and meaningful conversations during the Open Mind Space and Gala Dinner.
Open Mind Space
Interactive Discussions.Live Polling. Executive Networking.
The focus is not on another 30-slide presentation, but on meaningful exchange around real-world challenges across the customer journey.
- 360° Executive Audience
- Interactive Discussions
- Live Polling
- Executive Networking
Schloss Bensberg
Step Away from the Daily Routine
Meaningful exchange requires the right environment and the time to engage. That is why :CX Minds takes place at the Grandhotel Schloss Bensberg instead of a conventional exhibition venue.
Executive Exchange in an Exceptional Setting
Program Highlights
Artificial Intelligence & CX
Customer Journey
CRM & Data Quality
Customer Service & Contact Center
Sales & Marketing Automation
Customer Loyalty & Personalization
Hosted Delegate Program
Why Is Participation Complimentary?
business factors invites selected executives from end-user organizations as part of its Hosted Delegate Program. IT and cybersecurity solution providers participate as trusted knowledge and competence partners.
Your Participation Includes
- Access to the Conference
- Executive Networking
- Catering Throughout the Event
- Gala Dinner & Evening Reception
Participation is complimentary for qualified executives from end-user organizations.
Request Participation
Secure Your Place Today.
Submit your request with just a few details. We will then briefly review whether you meet the participation criteria of our Hosted Delegate Program.
Frequently Asked Questions
Have questions? We’re happy to help. Send us an email at [email protected] or call us at +49 30 7676552 0.
The event is specifically designed for CX leaders, CRM directors, marketing and sales executives, as well as customer service and contact center decision-makers from end-user organizations.
Direct interaction between executive peers, real-world case studies, interactive formats and ample time for meaningful conversations are at the heart of the event. :CX Minds is intentionally designed as an executive exchange—not a traditional trade show or presentation marathon.
Yes. Participation is complimentary for qualified executives from end-user organizations as part of the Hosted Delegate Program. Participation is subject to a brief qualification process conducted by business factors.
A limited number of hotel rooms has been reserved for participants. If you would like to stay at the Grandhotel Schloss Bensberg or at a nearby hotel, we recommend contacting us as early as possible. We will be happy to advise you on the available options and assist you in planning your stay.
Participation includes access to the conference, executive networking, catering throughout the event, as well as the Gala Dinner and evening reception.
:CX Minds takes place at the Grandhotel Schloss Bensberg, Kadettenstraße, 51429 Bergisch Gladbach, Germany.
Any questions? No problem. Send them to [email protected] or call us on 030 7676552 0.
Any questions? [email protected]
Any questions? No problem. Send them to [email protected] or call us on 030 7676552 0.
