{"id":96224,"date":"2018-09-11T16:00:55","date_gmt":"2018-09-11T14:00:55","guid":{"rendered":"https:\/\/www.businessfactors.de\/?p=96224"},"modified":"2018-09-14T09:44:09","modified_gmt":"2018-09-14T07:44:09","slug":"durch-qualitaetsmanagement-zur-servicefuehrerschaft","status":"publish","type":"post","link":"https:\/\/www.businessfactors.de\/en\/durch-qualitaetsmanagement-zur-servicefuehrerschaft\/","title":{"rendered":"Durch Qualit\u00e4tsmanagement zur Servicef\u00fchrerschaft"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row row_height_percent=&#8221;70&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;3&#8243; top_padding=&#8221;0&#8243; bottom_padding=&#8221;0&#8243; back_image=&#8221;96302&#8243; overlay_color=&#8221;color-jevc&#8221; overlay_alpha=&#8221;25&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; mobile_visibility=&#8221;yes&#8221; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; enable_top_divider=&#8221;default&#8221; top_divider=&#8221;tilt-opacity&#8221; shape_top_h_use_pixel=&#8221;true&#8221; shape_top_height_percent=&#8221;27&#8243; shape_top_color=&#8221;color-141452&#8243; shape_top_opacity=&#8221;100&#8243; shape_top_index=&#8221;10&#8243; shape_top_responsive=&#8221;yes&#8221; enable_bottom_divider=&#8221;default&#8221; bottom_divider_inv=&#8221;tilt-opacity&#8221; shape_bottom_invert=&#8221;yes&#8221; shape_bottom_h_use_pixel=&#8221;true&#8221; shape_bottom_height_percent=&#8221;10&#8243; shape_bottom_color=&#8221;color-xsdn&#8221; shape_bottom_opacity=&#8221;100&#8243; shape_bottom_index=&#8221;10&#8243; shape_bottom_responsive=&#8221;yes&#8221; row_height_pixel=&#8221;350&#8243;][vc_column column_width_use_pixel=&#8221;yes&#8221; position_vertical=&#8221;middle&#8221; align_horizontal=&#8221;align_center&#8221; style=&#8221;dark&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;1&#8243; shift_y_fixed=&#8221;yes&#8221; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; width=&#8221;1\/1&#8243; column_width_pixel=&#8221;800&#8243;][vc_custom_heading heading_semantic=&#8221;h1&#8243; text_size=&#8221;bigtext&#8221; text_height=&#8221;fontheight-175522&#8243; text_font=&#8221;font-792521&#8243; text_weight=&#8221;300&#8243; text_transform=&#8221;uppercase&#8221; css_animation=&#8221;bottom-t-top&#8221;]<strong>Durch Qualit\u00e4tsmanagement<br \/>\nzur Servicef\u00fchrerschaft<br \/>\n<\/strong>[\/vc_custom_heading][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;70&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;3&#8243; top_padding=&#8221;0&#8243; bottom_padding=&#8221;0&#8243; back_image=&#8221;96302&#8243; overlay_color=&#8221;color-jevc&#8221; overlay_alpha=&#8221;25&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; desktop_visibility=&#8221;yes&#8221; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; enable_top_divider=&#8221;default&#8221; top_divider=&#8221;tilt-opacity&#8221; shape_top_h_use_pixel=&#8221;true&#8221; shape_top_height_percent=&#8221;27&#8243; shape_top_color=&#8221;color-141452&#8243; shape_top_opacity=&#8221;100&#8243; shape_top_index=&#8221;10&#8243; shape_top_responsive=&#8221;yes&#8221; enable_bottom_divider=&#8221;default&#8221; bottom_divider_inv=&#8221;tilt-opacity&#8221; shape_bottom_invert=&#8221;yes&#8221; shape_bottom_h_use_pixel=&#8221;true&#8221; shape_bottom_height_percent=&#8221;10&#8243; shape_bottom_color=&#8221;color-xsdn&#8221; shape_bottom_opacity=&#8221;100&#8243; shape_bottom_index=&#8221;10&#8243; shape_bottom_responsive=&#8221;yes&#8221; row_height_pixel=&#8221;350&#8243;][vc_column column_width_percent=&#8221;80&#8243; position_vertical=&#8221;middle&#8221; align_horizontal=&#8221;align_center&#8221; style=&#8221;dark&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;1&#8243; shift_y_fixed=&#8221;yes&#8221; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; width=&#8221;1\/1&#8243;][vc_custom_heading heading_semantic=&#8221;h1&#8243; text_height=&#8221;fontheight-175522&#8243; text_font=&#8221;font-792521&#8243; text_weight=&#8221;300&#8243; text_transform=&#8221;uppercase&#8221; css_animation=&#8221;bottom-t-top&#8221;]<strong>Durch Qualit\u00e4tsmanagement<br \/>\nzur Servicef\u00fchrerschaft<\/strong>[\/vc_custom_heading][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;3&#8243; bottom_padding=&#8221;2&#8243; back_color=&#8221;color-xsdn&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; mobile_visibility=&#8221;yes&#8221; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243;][vc_column column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; width=&#8221;1\/1&#8243;][vc_custom_heading heading_semantic=&#8221;h1&#8243; text_size=&#8221;h1&#8243;]Herausforderungen kleiner<br \/>\nServicedesk-Einheiten[\/vc_custom_heading][vc_custom_heading]Vortrag von Uwe Stebner, Leiter Support Sch\u00fcco Digital | Sch\u00fcco International KG<\/p>\n<p>StrategieTage Customer Relationship Management am 20. und 21. November 2018[\/vc_custom_heading][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;2&#8243; bottom_padding=&#8221;2&#8243; back_color=&#8221;color-xsdn&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; desktop_visibility=&#8221;yes&#8221; medium_visibility=&#8221;yes&#8221; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243;][vc_column column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; width=&#8221;1\/1&#8243;][vc_custom_heading heading_semantic=&#8221;h1&#8243;]Herausforderungen kleiner<br \/>\nServicedesk-Einheiten[\/vc_custom_heading][vc_custom_heading text_size=&#8221;h4&#8243;]Vortrag von Uwe Stebner, Leiter Support Sch\u00fcco Digital | Sch\u00fcco International KG<\/p>\n<p>StrategieTage Customer Relationship Management am 20. und 21. November 2018[\/vc_custom_heading][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;2&#8243; bottom_padding=&#8221;2&#8243; back_color=&#8221;color-xsdn&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243;][vc_column width=&#8221;1\/1&#8243;][vc_column_text]Digitale Trends in der Metallbau-Branche fr\u00fchzeitig erkennen und daf\u00fcr digitale L\u00f6sungen entwickeln \u2013 das ist der Auftrag der Sch\u00fcco Digital GmbH. Die Tochter der Sch\u00fcco International KG ist mehr als nur ein Software-Lieferant, sie ist der zuverl\u00e4ssige Partner f\u00fcr die digitalen Vorg\u00e4nge in den Metallbaubetrieben. Als Servicef\u00fchrer f\u00fcr Sch\u00fcco Produkte bildet die Sch\u00fcco Digital die gesamte Kette der digitalen Prozesse ab: von der Planung bis zur Baustelle.<\/p>\n<p>Herr Uwe Stebner leitet seit 2001 bei der Sch\u00fcco Digital den Bereich Support. Bevor er die Verantwortung f\u00fcr den Bereich Support \u00fcbernahm, hatte er \u00fcber mehrere Jahre eine F\u00fchrungsposition bei diversen Softwareprojekten und Entwicklerteams. Im Bereich Support der Sch\u00fcco Digital sind alle Aktivit\u00e4ten und Services im Kontext der digitalen Angebote zusammengefasst, die im direkten Kundenkontakt erbracht werden. Aktuell steht im Fokus, die Digitalisierung in der Metallbaubranche voranzubringen und weiterhin f\u00fchrend im Servicebereich wahrgenommen zu werden. Beginnend bei der Beratung zur (digitalen) Prozessautomatisierung \u00fcber den Vertrieb von branchenspezifischer Soft- und Hardware ist der Bereich Wissensvermittlung\/Schulung der angebotenen Software ein wesentlicher Bestandteil seines Aufgabenbereichs. Die Basis der Services bildet die Steuerung des Supports im internationalen Umfeld.<\/p>\n<p>Die Sch\u00fcco Gruppe entwickelt und vertreibt Systeml\u00f6sungen f\u00fcr Fenster, T\u00fcren und Fassaden. Neben diesen innovativen Produkten f\u00fcr Wohn- und Arbeitsgeb\u00e4ude bietet der Geb\u00e4udeh\u00fcllenspezialist Beratung und digitale L\u00f6sungen f\u00fcr alle Phasen eines Bauprojektes \u2013 von der initialen Idee \u00fcber die Planung und Fertigung bis hin zur Montage. Erg\u00e4nzt wird das Leistungs- und Produktportfolio durch Maschinen zur Fertigung und einen 360\u00b0 Nachhaltigkeitskreislauf. Mit weltweit \u00fcber 4.900 Mitarbeitern arbeitet das Unternehmen daran, heute und in Zukunft Technologie- und Servicef\u00fchrer der Branche zu sein. Stets entwickelt und testet das Unternehmen dazu neue Produkte und Services rund um die Geb\u00e4udeh\u00fclle und ber\u00fccksichtigt dabei aktuelle Markttrends und Normen. 12.000 Verarbeiter, Planer, Architekten und Investoren arbeiten weltweit mit Sch\u00fcco zusammen. Das Unternehmen ist in mehr als 80 L\u00e4ndern aktiv.[\/vc_column_text][vc_column_text]Hier geht es zum Programm der <a href=\"https:\/\/www.businessfactors.de\/conferences\/customer-relationship-management\/\" target=\"_blank\" rel=\"noopener\">StrategieTage Customer Relationship Management<\/a>[\/vc_column_text][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;2&#8243; bottom_padding=&#8221;3&#8243; back_color=&#8221;color-xsdn&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243;][vc_column width=&#8221;1\/1&#8243;][vc_column_text]Quelle:<br \/>\n<a href=\"https:\/\/www.schueco.com\/web2\/de\" target=\"_blank\" rel=\"noopener\">www.schueco.com<\/a>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Digitale Trends in der Metallbau-Branche fr\u00fchzeitig erkennen und daf\u00fcr digitale L\u00f6sungen entwickeln \u2013 das ist der Auftrag der Sch\u00fcco Digital GmbH. Die Tochter der Sch\u00fcco International KG ist mehr als nur ein Software-Lieferant, sie ist der zuverl\u00e4ssige Partner f\u00fcr die digitalen Vorg\u00e4nge in den Metallbaubetrieben. Als Servicef\u00fchrer f\u00fcr Sch\u00fcco Produkte bildet die Sch\u00fcco Digital die gesamte Kette der digitalen Prozesse ab: von der Planung bis zur Baustelle.<\/p>\n","protected":false},"author":18,"featured_media":96303,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1809,1810],"tags":[1147,1868,1869,1870,1871,1872],"class_list":["post-96224","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-callcenter-en","category-customer-relationship-management-en","tag-strategietage-en","tag-qualitaetsmanagement-en","tag-callcenter-en","tag-crm-en","tag-customer-relationship-managent-en","tag-service-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.1 (Yoast SEO v25.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Durch Qualit\u00e4tsmanagement zur Servicef\u00fchrerschaft - business factors Deutschland GmbH<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.businessfactors.de\/en\/durch-qualitaetsmanagement-zur-servicefuehrerschaft\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Durch Qualit\u00e4tsmanagement zur Servicef\u00fchrerschaft\" \/>\n<meta property=\"og:description\" content=\"Digitale Trends in der Metallbau-Branche fr\u00fchzeitig erkennen und daf\u00fcr digitale L\u00f6sungen entwickeln \u2013 das ist der Auftrag der Sch\u00fcco Digital GmbH. 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