{"id":78182,"date":"2017-07-13T16:08:04","date_gmt":"2017-07-13T14:08:04","guid":{"rendered":"https:\/\/www.businessfactors.de\/?post_type=portfolio&#038;p=78182"},"modified":"2023-10-09T13:33:35","modified_gmt":"2023-10-09T11:33:35","slug":"call-center","status":"publish","type":"portfolio","link":"https:\/\/www.businessfactors.de\/en\/conferences\/call-center\/","title":{"rendered":"CallCenter"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;0&#8243; top_padding=&#8221;0&#8243; bottom_padding=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; sticky=&#8221;yes&#8221; uncode_shortcode_id=&#8221;499707&#8243; el_class=&#8221;secondmenu&#8221;][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;0&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;125316&#8243;][uncode_block id=&#8221;83727&#8243;][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;0&#8243; bottom_padding=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; top_divider=&#8221;gradient&#8221; mobile_visibility=&#8221;yes&#8221; uncode_shortcode_id=&#8221;996338&#8243; back_color_type=&#8221;uncode-solid&#8221; back_color_solid=&#8221;#f5f5f7&#8243;][vc_column column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;2&#8243; style=&#8221;light&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; 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back_size=&#8221;contain&#8221;][vc_empty_space empty_h=&#8221;5&#8243; medium_visibility=&#8221;yes&#8221; mobile_visibility=&#8221;yes&#8221;][vc_empty_space empty_h=&#8221;3&#8243; desktop_visibility=&#8221;yes&#8221; mobile_visibility=&#8221;yes&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;0&#8243; top_padding=&#8221;0&#8243; bottom_padding=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; top_divider=&#8221;gradient&#8221; uncode_shortcode_id=&#8221;183575&#8243; back_color_type=&#8221;uncode-solid&#8221; back_color_solid=&#8221;#f5f5f7&#8243;][vc_column column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;2&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;0&#8243; style=&#8221;light&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;187892&#8243;][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; mobile_visibility=&#8221;yes&#8221; uncode_shortcode_id=&#8221;984812&#8243;][vc_column_inner column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;2&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;154947&#8243;][vc_custom_heading heading_semantic=&#8221;h1&#8243; text_font=&#8221;font-792521&#8243; text_size=&#8221;fontsize-153128&#8243; text_weight=&#8221;500&#8243; text_space=&#8221;fontspace-174682&#8243; uncode_shortcode_id=&#8221;130715&#8243;]StrategyDays CallCenter[\/vc_custom_heading][vc_custom_heading heading_semantic=&#8221;p&#8221; text_font=&#8221;font-792521&#8243; text_size=&#8221;fontsize-722088&#8243; text_weight=&#8221;300&#8243; text_height=&#8221;fontheight-157533&#8243; text_space=&#8221;fontspace-177565&#8243; uncode_shortcode_id=&#8221;213599&#8243;]Stronger customer loyalty and cost reductions through digital communication, professional telephony with Dialog 3.0 and technologies based on artificial intelligence &#8211; these are the topics that are currently moving the call center industry. When it comes to customer communication, companies are increasingly relying on the interaction of all communication channels. In addition to telephone and e-mail, the customer also wants to enter into a dialogue via Facebook, WhatsApp and Co. The results of discussions, requests and contract data are bundled centrally. Every service employee can access all existing customer data and react quickly &#8211; regardless of when and via which channel the customer reports. The future omnichannel call center will take care of that. Furthermore, self-learning algorithms and AI technologies should help to optimize the customer approach in terms of time, content and location on the basis of history and communication processes. The service agent can then identify the next best step in the customer journey from the data results and conclude which approach strategy to choose. But is the service economy already equipped for this digital change? Even if it has already arrived on the executive floor, there is still a lack of intelligent and dynamic process management internally.[\/vc_custom_heading][vc_custom_heading heading_semantic=&#8221;p&#8221; text_font=&#8221;font-792521&#8243; text_size=&#8221;fontsize-722088&#8243; text_weight=&#8221;300&#8243; text_height=&#8221;fontheight-157533&#8243; text_space=&#8221;fontspace-177565&#8243; uncode_shortcode_id=&#8221;103095&#8243;]People remain irreplaceable in the call center &#8211; but IT solutions must be made available to them in an easily understandable language and application in order to be able to help the customer quickly and easily. Last but not least, data protection also plays a decisive role so that the customer gains trust and the collected data can be used transparently.[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][vc_custom_heading heading_semantic=&#8221;p&#8221; text_font=&#8221;font-792521&#8243; text_size=&#8221;fontsize-722088&#8243; text_weight=&#8221;300&#8243; text_height=&#8221;fontheight-157533&#8243; text_space=&#8221;fontspace-177565&#8243; mobile_visibility=&#8221;yes&#8221; uncode_shortcode_id=&#8221;187093&#8243;]Are you already a participant? <strong>Register for free!<\/strong>[\/vc_custom_heading][vc_custom_heading heading_semantic=&#8221;h1&#8243; text_font=&#8221;font-792521&#8243; text_size=&#8221;fontsize-503221&#8243; text_weight=&#8221;500&#8243; text_space=&#8221;fontspace-174682&#8243; desktop_visibility=&#8221;yes&#8221; medium_visibility=&#8221;yes&#8221; uncode_shortcode_id=&#8221;168898&#8243;]StrategyDays CallCenter[\/vc_custom_heading][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; desktop_visibility=&#8221;yes&#8221; medium_visibility=&#8221;yes&#8221; uncode_shortcode_id=&#8221;689309&#8243;][vc_column_inner column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;2&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;404001&#8243; css=&#8221;.vc_custom_1630913643607{padding-right: 15px !important;padding-left: 15px !important;}&#8221;][vc_custom_heading heading_semantic=&#8221;p&#8221; text_font=&#8221;font-792521&#8243; text_size=&#8221;fontsize-722088&#8243; text_weight=&#8221;300&#8243; text_height=&#8221;fontheight-157533&#8243; text_space=&#8221;fontspace-177565&#8243; uncode_shortcode_id=&#8221;470096&#8243;]Stronger customer loyalty and cost reductions through digital communication, professional telephony with Dialog 3.0 and technologies based on artificial intelligence &#8211; these are the topics that are currently moving the call center industry. When it comes to customer communication, companies are increasingly relying on the interaction of all communication channels.[\/vc_custom_heading][vc_empty_space empty_h=&#8221;1&#8243;][vc_custom_heading heading_semantic=&#8221;p&#8221; text_font=&#8221;font-792521&#8243; text_size=&#8221;fontsize-409064&#8243; text_weight=&#8221;300&#8243; text_height=&#8221;fontheight-157533&#8243; text_space=&#8221;fontspace-177565&#8243; uncode_shortcode_id=&#8221;191437&#8243;]Are you already a participant?<br \/>\n<strong>Register for free!<\/strong>[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][vc_button button_color=&#8221;accent&#8221; size=&#8221;btn-lg&#8221; radius=&#8221;btn-circle&#8221; custom_typo=&#8221;yes&#8221; font_family=&#8221;font-792521&#8243; font_weight=&#8221;300&#8243; border_width=&#8221;0&#8243; scale_mobile=&#8221;no&#8221; link=&#8221;url:%2Fen%2Fconferences%2Fcall-center%2Fattendee-sign-up%2F|rel:nofollow&#8221; button_color_type=&#8221;uncode-palette&#8221; uncode_shortcode_id=&#8221;139391&#8243;]Register[\/vc_button][\/vc_column][\/vc_row][vc_row unlock_row_content=&#8221;yes&#8221; row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;0&#8243; top_padding=&#8221;2&#8243; bottom_padding=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;150558&#8243; row_name=&#8221;overview&#8221;][vc_column column_width_use_pixel=&#8221;yes&#8221; gutter_size=&#8221;3&#8243; style=&#8221;light&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;389291&#8243; css=&#8221;.vc_custom_1628675650799{padding-right: 35px !important;padding-left: 35px !important;}&#8221; column_width_pixel=&#8221;1390&#8243;][uncode_block id=&#8221;129214&#8243;][\/vc_column][\/vc_row][vc_row unlock_row_content=&#8221;yes&#8221; row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;0&#8243; top_padding=&#8221;2&#8243; bottom_padding=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;621202&#8243; back_color_type=&#8221;uncode-solid&#8221; back_color_solid=&#8221;#f5f5f7&#8243; row_name=&#8221;overview&#8221;][vc_column column_width_use_pixel=&#8221;yes&#8221; gutter_size=&#8221;3&#8243; style=&#8221;light&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;389291&#8243; css=&#8221;.vc_custom_1628675650799{padding-right: 35px !important;padding-left: 35px !important;}&#8221; column_width_pixel=&#8221;1390&#8243;][vc_custom_heading text_color=&#8221;color-758448&#8243; heading_semantic=&#8221;h1&#8243; text_font=&#8221;font-792521&#8243; text_size=&#8221;fontsize-243544&#8243; text_weight=&#8221;500&#8243; text_space=&#8221;fontspace-177565&#8243; uncode_shortcode_id=&#8221;415821&#8243; text_color_type=&#8221;uncode-palette&#8221;]Overview[\/vc_custom_heading][\/vc_column][\/vc_row][vc_row unlock_row_content=&#8221;yes&#8221; row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;0&#8243; top_padding=&#8221;0&#8243; bottom_padding=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;940237&#8243; back_color_type=&#8221;uncode-solid&#8221; back_color_solid=&#8221;#f5f5f7&#8243; css=&#8221;.vc_custom_1630913654740{margin-top: 15px !important;padding-right: 10px !important;padding-left: 10px !important;}&#8221;][vc_column column_width_use_pixel=&#8221;yes&#8221; gutter_size=&#8221;0&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;0&#8243; style=&#8221;light&#8221; back_color=&#8221;color-xsdn&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; radius=&#8221;xl&#8221; shadow=&#8221;xs&#8221; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;177721&#8243; back_color_type=&#8221;uncode-palette&#8221; column_width_pixel=&#8221;1390&#8243;][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; mobile_visibility=&#8221;yes&#8221; uncode_shortcode_id=&#8221;156512&#8243;][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;0&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;122137&#8243;][vc_custom_heading text_size=&#8221;fontsize-729637&#8243; text_weight=&#8221;500&#8243; mobile_visibility=&#8221;yes&#8221; uncode_shortcode_id=&#8221;257289&#8243;]All events at a glance[\/vc_custom_heading][vc_empty_space empty_h=&#8221;0&#8243;][vc_column_text uncode_shortcode_id=&#8221;823135&#8243;]<!-- EventON Calendar --><div id='evcal_calendar_722' class='list_cal ajde_evcal_calendar boxy color tbg0 boxstyle0 box_3 ul ' data-cal=''><div id='evcal_head' class='calendar_header ' ><div class='evo_cal_above evodfx evofx_dr_r marb5 evofx_ww'><span class='cal_head_btn evo-gototoday-btn' style='display:none' data-mo='5' data-yr='2024' data-dy=''>Current Month<\/span><\/div><div class='evo_cal_above_content'><\/div><div class='evo_header_title '><\/div><\/div><div id='eventon_loadbar_section'><div id='eventon_loadbar'><\/div><\/div><!-- Events List --><div class='evo_events_list_box'><div id='evcal_list' class='eventon_events_list '><div id=\"event_163090_0\" class=\"eventon_list_event evo_eventtop scheduled  event clrD noimg event_163090_0\" data-event_id=\"163090\" data-ri=\"0r\" data-time=\"1732518000-1732633800\" data-colr=\"#e88c0c\" itemscope itemtype='http:\/\/schema.org\/Event'><div class=\"evo_event_schema\" style=\"display:none\" ><a itemprop='url'  href='https:\/\/www.businessfactors.de\/en\/events\/strategydays-crm-contactcenter-2024\/var\/ri-0.l-L2'><\/a><meta itemprop='image' content=\"https:\/\/www.businessfactors.de\/wp-content\/uploads\/2017\/07\/Event-CRMCC-Horizontal-scaled.jpg\" \/><meta itemprop='startDate' content=\"2024-11-25T08:00+2:00\" \/><meta itemprop='endDate' content=\"2024-11-26T16:10+2:00\" \/><meta itemprop='eventStatus' content=\"https:\/\/schema.org\/EventScheduled\" \/><item style=\"display:none\" itemprop=\"location\" itemscope itemtype=\"http:\/\/schema.org\/Place\"><span itemprop=\"name\">Althoff Grandhotel Schloss Bensberg<\/span><span itemprop=\"address\" itemscope itemtype=\"http:\/\/schema.org\/PostalAddress\"><item itemprop=\"streetAddress\">Kadettenstra\u00dfe, 51429 Bergisch Gladbach<\/item><\/span><\/item><item style=\"display:none\" itemprop=\"eventAttendanceMode\" itemscope itemtype=\"https:\/\/schema.org\/OfflineEventAttendanceMode\"><\/item><\/div>\r\n\t\t\t\t<p class=\"desc_trig_outter\" style=\"background-color:#e88c0c;\"><a data-gmap_status=\"null\" data-gmtrig=\"1\" data-exlk=\"1\"  id=\"evc_1732518000163090\" class=\"desc_trig mul_val evcal_list_a\" data-ux_val=\"3a\" data-ux_val_mob=\"-\"  ><span class='evoet_c2 evoet_cx '><span class='evoet_dayblock evcal_cblock ' data-bgcolor='#e88c0c' data-smon='November' data-syr='2024' data-bub=''><span class='evo_start '><em class='date'>25<\/em><em class='month'>nov<\/em><em class='time'><i t=\"y\">(nov 25)<\/i>8:00<\/em><\/span><span class='evo_end '><em class='date'>26<\/em><em class='time'><i t=\"y\">(nov 26)<\/i>16:10<\/em><\/span><\/span><\/span><span class='evoet_c3 evoet_cx evcal_desc'><span class='evoet_title evcal_desc2 evcal_event_title' itemprop='name'>StrategyDays CRM & ContactCenter 2024<\/span><span class='event_location_attrs'  data-location_address=\"Kadettenstra\u00dfe, 51429 Bergisch Gladbach\" data-location_type=\"address\" data-location_name=\"Althoff Grandhotel Schloss Bensberg\" data-location_url=\"https:\/\/www.businessfactors.de\/en\/event-location\/althoff-grandhotel-schloss-bensberg\/\" data-location_status=\"true\"><\/span><span class='evoet_subtitle evo_below_title'><span class='evcal_event_subtitle' >Germany<\/span><\/span><\/span><span class='evoet_data' data-d=\"{&quot;loc.n&quot;:&quot;Althoff Grandhotel Schloss Bensberg&quot;,&quot;orgs&quot;:[],&quot;tags&quot;:[]}\" data-bgc=\"#e88c0c\" data-bggrad=\"\" ><\/span><\/a><\/p><div class='clear end'><\/div><\/div>\t\t\t<\/div>\r\n\t\t\t<\/div><!-- evo_events_list_box -->\t\r\n\t\t\t<div class='clear'><\/div>\r\n\t\t\t\t\t \t<div id='evcal_footer' class='evo_bottom' style='display:none'>\r\n\t\t \t\t<div class='evo_cal_data' data-sc=\"{&quot;accord&quot;:&quot;yes&quot;,&quot;bottom_nav&quot;:&quot;no&quot;,&quot;cal_id&quot;:&quot;&quot;,&quot;cal_init_nonajax&quot;:&quot;no&quot;,&quot;calendar_type&quot;:&quot;list&quot;,&quot;ep_fields&quot;:&quot;&quot;,&quot;etc_override&quot;:&quot;no&quot;,&quot;evc_open&quot;:&quot;no&quot;,&quot;event_count&quot;:0,&quot;event_location&quot;:&quot;all&quot;,&quot;event_order&quot;:&quot;ASC&quot;,&quot;event_organizer&quot;:&quot;all&quot;,&quot;event_parts&quot;:&quot;no&quot;,&quot;event_past_future&quot;:&quot;future&quot;,&quot;event_speaker&quot;:&quot;all&quot;,&quot;event_status&quot;:&quot;all&quot;,&quot;event_tag&quot;:&quot;all&quot;,&quot;event_type&quot;:&quot;3355,&quot;,&quot;event_type_2&quot;:&quot;all&quot;,&quot;event_type_3&quot;:&quot;all&quot;,&quot;event_type_4&quot;:&quot;all&quot;,&quot;event_type_5&quot;:&quot;all&quot;,&quot;event_virtual&quot;:&quot;all&quot;,&quot;eventtop_date_style&quot;:0,&quot;eventtop_style&quot;:&quot;2&quot;,&quot;exp_jumper&quot;:&quot;no&quot;,&quot;exp_so&quot;:&quot;no&quot;,&quot;filter_relationship&quot;:&quot;AND&quot;,&quot;filter_show_set_only&quot;:&quot;no&quot;,&quot;filter_style&quot;:&quot;default&quot;,&quot;filter_type&quot;:&quot;default&quot;,&quot;filters&quot;:&quot;yes&quot;,&quot;fixed_month&quot;:&quot;5&quot;,&quot;fixed_year&quot;:&quot;2024&quot;,&quot;focus_end_date_range&quot;:&quot;1809122399&quot;,&quot;focus_start_date_range&quot;:&quot;1714514400&quot;,&quot;ft_event_priority&quot;:&quot;yes&quot;,&quot;hide_arrows&quot;:&quot;no&quot;,&quot;hide_cancels&quot;:&quot;no&quot;,&quot;hide_empty_months&quot;:&quot;yes&quot;,&quot;hide_end_time&quot;:&quot;no&quot;,&quot;hide_et_dn&quot;:&quot;no&quot;,&quot;hide_et_extra&quot;:&quot;no&quot;,&quot;hide_et_tags&quot;:&quot;no&quot;,&quot;hide_et_tl&quot;:&quot;no&quot;,&quot;hide_ft&quot;:&quot;no&quot;,&quot;hide_ft_img&quot;:&quot;no&quot;,&quot;hide_month_headers&quot;:&quot;yes&quot;,&quot;hide_mult_occur&quot;:&quot;no&quot;,&quot;hide_past&quot;:&quot;yes&quot;,&quot;hide_past_by&quot;:&quot;ss&quot;,&quot;hide_so&quot;:&quot;yes&quot;,&quot;ics&quot;:&quot;no&quot;,&quot;jumper&quot;:&quot;no&quot;,&quot;jumper_count&quot;:5,&quot;jumper_offset&quot;:&quot;0&quot;,&quot;lang&quot;:&quot;L2&quot;,&quot;layout_changer&quot;:&quot;no&quot;,&quot;livenow_bar&quot;:&quot;yes&quot;,&quot;mapformat&quot;:&quot;roadmap&quot;,&quot;mapiconurl&quot;:&quot;&quot;,&quot;maps_load&quot;:&quot;no&quot;,&quot;mapscroll&quot;:&quot;true&quot;,&quot;mapzoom&quot;:&quot;18&quot;,&quot;members_only&quot;:&quot;no&quot;,&quot;ml_priority&quot;:&quot;no&quot;,&quot;ml_toend&quot;:&quot;no&quot;,&quot;month_incre&quot;:0,&quot;number_of_months&quot;:&quot;36&quot;,&quot;only_ft&quot;:&quot;no&quot;,&quot;pec&quot;:&quot;&quot;,&quot;s&quot;:&quot;&quot;,&quot;search&quot;:&quot;&quot;,&quot;search_all&quot;:&quot;no&quot;,&quot;sep_month&quot;:&quot;no&quot;,&quot;show_et_ft_img&quot;:&quot;no&quot;,&quot;show_limit&quot;:&quot;no&quot;,&quot;show_limit_ajax&quot;:&quot;no&quot;,&quot;show_limit_paged&quot;:1,&quot;show_limit_redir&quot;:&quot;&quot;,&quot;show_repeats&quot;:&quot;no&quot;,&quot;show_search&quot;:&quot;no&quot;,&quot;show_upcoming&quot;:0,&quot;show_year&quot;:&quot;yes&quot;,&quot;social_share&quot;:&quot;no&quot;,&quot;sort_by&quot;:&quot;sort_date&quot;,&quot;tile_bg&quot;:&quot;0&quot;,&quot;tile_bg_size&quot;:&quot;thumb&quot;,&quot;tile_count&quot;:&quot;3&quot;,&quot;tile_height&quot;:0,&quot;tile_style&quot;:&quot;0&quot;,&quot;tiles&quot;:&quot;yes&quot;,&quot;ux_val&quot;:&quot;3a&quot;,&quot;view_switcher&quot;:&quot;no&quot;,&quot;wpml_l1&quot;:&quot;&quot;,&quot;wpml_l2&quot;:&quot;&quot;,&quot;wpml_l3&quot;:&quot;&quot;,&quot;yl_priority&quot;:&quot;no&quot;,&quot;yl_toend&quot;:&quot;no&quot;,&quot;fixed_day&quot;:&quot;9&quot;,&quot;_cver&quot;:&quot;4.6.3&quot;}\" data-filter_data=\"[]\" data-nav_data=\"{&quot;month_title&quot;:&quot;&lt;p id=&#039;evcal_cur&#039; class=&#039;evo_month_title padr10&#039;&gt; May, 2024&lt;\\\/p&gt;&quot;,&quot;arrows&quot;:&quot;&lt;p class=&#039;evo_arrows&#039;&gt;\\r\\n\\t\\t\\t\\t\\t&lt;span id=&#039;evcal_prev&#039; class=&#039;evcal_arrows evcal_btn_prev evodfx evofx_jc_c evofx_ai_c&#039; &gt;&lt;i class=&#039;fa fa-chevron-left&#039;&gt;&lt;\\\/i&gt;&lt;\\\/span&gt;\\r\\n\\t\\t\\t\\t\\t&lt;span id=&#039;evcal_next&#039; class=&#039;evcal_arrows evo_arrow_next evcal_btn_next evodfx evofx_jc_c evofx_ai_c&#039; &gt;&lt;i class=&#039;fa fa-chevron-right&#039;&gt;&lt;\\\/i&gt;&lt;\\\/span&gt;\\r\\n\\t\\t\\t\\t\\t&lt;\\\/p&gt;&quot;}\" data-od=\"{&quot;lang_no_events&quot;:&quot;Currently none are available. Check back soon.&quot;,&quot;cal_tz_offset&quot;:120,&quot;cal_tz&quot;:&quot;Europe\\\/Berlin&quot;}\" ><\/div>\r\n\t\t \t\t<div class='evo_cal_events' data-events=\"\"><\/div>\r\n\t\t \t<\/div>\r\n\t\t\t\t\r\n\t\t\t\r\n\t\t\t\t\t\t<\/div><!-- EventON End -->\r\n\t\t\t[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; desktop_visibility=&#8221;yes&#8221; medium_visibility=&#8221;yes&#8221; uncode_shortcode_id=&#8221;132913&#8243;][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;0&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;697849&#8243; css=&#8221;.vc_custom_1629894261402{padding-top: 20px !important;padding-right: 10px !important;padding-left: 10px !important;}&#8221;][vc_custom_heading text_size=&#8221;fontsize-722088&#8243; text_weight=&#8221;500&#8243; desktop_visibility=&#8221;yes&#8221; medium_visibility=&#8221;yes&#8221; uncode_shortcode_id=&#8221;172276&#8243;]All events at a glance[\/vc_custom_heading][vc_empty_space empty_h=&#8221;0&#8243;][vc_column_text uncode_shortcode_id=&#8221;108672&#8243;]<!-- EventON Calendar --><div id='evcal_calendar_856' class='list_cal ajde_evcal_calendar boxy color tbg0 boxstyle0 box_3 ul ' data-cal=''><div id='evcal_head' class='calendar_header ' ><div class='evo_cal_above evodfx evofx_dr_r marb5 evofx_ww'><span class='cal_head_btn evo-gototoday-btn' style='display:none' data-mo='5' data-yr='2024' data-dy=''>Current Month<\/span><\/div><div class='evo_cal_above_content'><\/div><div class='evo_header_title '><\/div><\/div><div id='eventon_loadbar_section'><div id='eventon_loadbar'><\/div><\/div><!-- Events List --><div class='evo_events_list_box'><div id='evcal_list' class='eventon_events_list '><div id=\"event_163090_0\" class=\"eventon_list_event evo_eventtop scheduled  event clrD noimg event_163090_0\" data-event_id=\"163090\" data-ri=\"0r\" data-time=\"1732518000-1732633800\" data-colr=\"#e88c0c\" itemscope itemtype='http:\/\/schema.org\/Event'><div class=\"evo_event_schema\" style=\"display:none\" ><a itemprop='url'  href='https:\/\/www.businessfactors.de\/en\/events\/strategydays-crm-contactcenter-2024\/var\/ri-0.l-L2'><\/a><meta itemprop='image' content=\"https:\/\/www.businessfactors.de\/wp-content\/uploads\/2017\/07\/Event-CRMCC-Horizontal-scaled.jpg\" \/><meta itemprop='startDate' content=\"2024-11-25T08:00+2:00\" \/><meta itemprop='endDate' content=\"2024-11-26T16:10+2:00\" \/><meta itemprop='eventStatus' content=\"https:\/\/schema.org\/EventScheduled\" \/><item style=\"display:none\" itemprop=\"location\" itemscope itemtype=\"http:\/\/schema.org\/Place\"><span itemprop=\"name\">Althoff Grandhotel Schloss Bensberg<\/span><span itemprop=\"address\" itemscope itemtype=\"http:\/\/schema.org\/PostalAddress\"><item itemprop=\"streetAddress\">Kadettenstra\u00dfe, 51429 Bergisch Gladbach<\/item><\/span><\/item><item style=\"display:none\" itemprop=\"eventAttendanceMode\" itemscope itemtype=\"https:\/\/schema.org\/OfflineEventAttendanceMode\"><\/item><\/div>\r\n\t\t\t\t<p class=\"desc_trig_outter\" style=\"background-color:#e88c0c;\"><a data-gmap_status=\"null\" data-gmtrig=\"1\" data-exlk=\"1\"  id=\"evc_1732518000163090\" class=\"desc_trig mul_val evcal_list_a\" data-ux_val=\"3a\" data-ux_val_mob=\"-\"  ><span class='evoet_c2 evoet_cx '><span class='evoet_dayblock evcal_cblock ' data-bgcolor='#e88c0c' data-smon='November' data-syr='2024' data-bub=''><span class='evo_start '><em class='date'>25<\/em><em class='month'>nov<\/em><em class='time'><i t=\"y\">(nov 25)<\/i>8:00<\/em><\/span><span class='evo_end '><em class='date'>26<\/em><em class='time'><i t=\"y\">(nov 26)<\/i>16:10<\/em><\/span><\/span><\/span><span class='evoet_c3 evoet_cx evcal_desc'><span class='evoet_title evcal_desc2 evcal_event_title' itemprop='name'>StrategyDays CRM & ContactCenter 2024<\/span><span class='event_location_attrs'  data-location_address=\"Kadettenstra\u00dfe, 51429 Bergisch Gladbach\" data-location_type=\"address\" data-location_name=\"Althoff Grandhotel Schloss Bensberg\" data-location_url=\"https:\/\/www.businessfactors.de\/en\/event-location\/althoff-grandhotel-schloss-bensberg\/\" data-location_status=\"true\"><\/span><span class='evoet_subtitle evo_below_title'><span class='evcal_event_subtitle' >Germany<\/span><\/span><\/span><span class='evoet_data' data-d=\"{&quot;loc.n&quot;:&quot;Althoff Grandhotel Schloss Bensberg&quot;,&quot;orgs&quot;:[],&quot;tags&quot;:[]}\" data-bgc=\"#e88c0c\" data-bggrad=\"\" ><\/span><\/a><\/p><div class='clear end'><\/div><\/div>\t\t\t<\/div>\r\n\t\t\t<\/div><!-- evo_events_list_box -->\t\r\n\t\t\t<div class='clear'><\/div>\r\n\t\t\t\t\t \t<div id='evcal_footer' class='evo_bottom' style='display:none'>\r\n\t\t \t\t<div class='evo_cal_data' data-sc=\"{&quot;accord&quot;:&quot;yes&quot;,&quot;bottom_nav&quot;:&quot;no&quot;,&quot;cal_id&quot;:&quot;&quot;,&quot;cal_init_nonajax&quot;:&quot;no&quot;,&quot;calendar_type&quot;:&quot;list&quot;,&quot;ep_fields&quot;:&quot;&quot;,&quot;etc_override&quot;:&quot;no&quot;,&quot;evc_open&quot;:&quot;no&quot;,&quot;event_count&quot;:0,&quot;event_location&quot;:&quot;all&quot;,&quot;event_order&quot;:&quot;ASC&quot;,&quot;event_organizer&quot;:&quot;all&quot;,&quot;event_parts&quot;:&quot;no&quot;,&quot;event_past_future&quot;:&quot;future&quot;,&quot;event_speaker&quot;:&quot;all&quot;,&quot;event_status&quot;:&quot;all&quot;,&quot;event_tag&quot;:&quot;all&quot;,&quot;event_type&quot;:&quot;3355,&quot;,&quot;event_type_2&quot;:&quot;all&quot;,&quot;event_type_3&quot;:&quot;all&quot;,&quot;event_type_4&quot;:&quot;all&quot;,&quot;event_type_5&quot;:&quot;all&quot;,&quot;event_virtual&quot;:&quot;all&quot;,&quot;eventtop_date_style&quot;:0,&quot;eventtop_style&quot;:&quot;2&quot;,&quot;exp_jumper&quot;:&quot;no&quot;,&quot;exp_so&quot;:&quot;no&quot;,&quot;filter_relationship&quot;:&quot;AND&quot;,&quot;filter_show_set_only&quot;:&quot;no&quot;,&quot;filter_style&quot;:&quot;default&quot;,&quot;filter_type&quot;:&quot;default&quot;,&quot;filters&quot;:&quot;yes&quot;,&quot;fixed_month&quot;:&quot;5&quot;,&quot;fixed_year&quot;:&quot;2024&quot;,&quot;focus_end_date_range&quot;:&quot;1809122399&quot;,&quot;focus_start_date_range&quot;:&quot;1714514400&quot;,&quot;ft_event_priority&quot;:&quot;yes&quot;,&quot;hide_arrows&quot;:&quot;no&quot;,&quot;hide_cancels&quot;:&quot;no&quot;,&quot;hide_empty_months&quot;:&quot;yes&quot;,&quot;hide_end_time&quot;:&quot;no&quot;,&quot;hide_et_dn&quot;:&quot;no&quot;,&quot;hide_et_extra&quot;:&quot;no&quot;,&quot;hide_et_tags&quot;:&quot;no&quot;,&quot;hide_et_tl&quot;:&quot;no&quot;,&quot;hide_ft&quot;:&quot;no&quot;,&quot;hide_ft_img&quot;:&quot;no&quot;,&quot;hide_month_headers&quot;:&quot;yes&quot;,&quot;hide_mult_occur&quot;:&quot;no&quot;,&quot;hide_past&quot;:&quot;yes&quot;,&quot;hide_past_by&quot;:&quot;ss&quot;,&quot;hide_so&quot;:&quot;yes&quot;,&quot;ics&quot;:&quot;no&quot;,&quot;jumper&quot;:&quot;no&quot;,&quot;jumper_count&quot;:5,&quot;jumper_offset&quot;:&quot;0&quot;,&quot;lang&quot;:&quot;L2&quot;,&quot;layout_changer&quot;:&quot;no&quot;,&quot;livenow_bar&quot;:&quot;yes&quot;,&quot;mapformat&quot;:&quot;roadmap&quot;,&quot;mapiconurl&quot;:&quot;&quot;,&quot;maps_load&quot;:&quot;no&quot;,&quot;mapscroll&quot;:&quot;true&quot;,&quot;mapzoom&quot;:&quot;18&quot;,&quot;members_only&quot;:&quot;no&quot;,&quot;ml_priority&quot;:&quot;no&quot;,&quot;ml_toend&quot;:&quot;no&quot;,&quot;month_incre&quot;:0,&quot;number_of_months&quot;:&quot;36&quot;,&quot;only_ft&quot;:&quot;no&quot;,&quot;pec&quot;:&quot;&quot;,&quot;s&quot;:&quot;&quot;,&quot;search&quot;:&quot;&quot;,&quot;search_all&quot;:&quot;no&quot;,&quot;sep_month&quot;:&quot;no&quot;,&quot;show_et_ft_img&quot;:&quot;no&quot;,&quot;show_limit&quot;:&quot;no&quot;,&quot;show_limit_ajax&quot;:&quot;no&quot;,&quot;show_limit_paged&quot;:1,&quot;show_limit_redir&quot;:&quot;&quot;,&quot;show_repeats&quot;:&quot;no&quot;,&quot;show_search&quot;:&quot;no&quot;,&quot;show_upcoming&quot;:0,&quot;show_year&quot;:&quot;yes&quot;,&quot;social_share&quot;:&quot;no&quot;,&quot;sort_by&quot;:&quot;sort_date&quot;,&quot;tile_bg&quot;:&quot;0&quot;,&quot;tile_bg_size&quot;:&quot;thumb&quot;,&quot;tile_count&quot;:&quot;3&quot;,&quot;tile_height&quot;:0,&quot;tile_style&quot;:&quot;0&quot;,&quot;tiles&quot;:&quot;yes&quot;,&quot;ux_val&quot;:&quot;3a&quot;,&quot;view_switcher&quot;:&quot;no&quot;,&quot;wpml_l1&quot;:&quot;&quot;,&quot;wpml_l2&quot;:&quot;&quot;,&quot;wpml_l3&quot;:&quot;&quot;,&quot;yl_priority&quot;:&quot;no&quot;,&quot;yl_toend&quot;:&quot;no&quot;,&quot;fixed_day&quot;:&quot;9&quot;,&quot;_cver&quot;:&quot;4.6.3&quot;}\" data-filter_data=\"[]\" data-nav_data=\"{&quot;month_title&quot;:&quot;&lt;p id=&#039;evcal_cur&#039; class=&#039;evo_month_title padr10&#039;&gt; May, 2024&lt;\\\/p&gt;&quot;,&quot;arrows&quot;:&quot;&lt;p class=&#039;evo_arrows&#039;&gt;\\r\\n\\t\\t\\t\\t\\t&lt;span id=&#039;evcal_prev&#039; class=&#039;evcal_arrows evcal_btn_prev evodfx evofx_jc_c evofx_ai_c&#039; &gt;&lt;i class=&#039;fa fa-chevron-left&#039;&gt;&lt;\\\/i&gt;&lt;\\\/span&gt;\\r\\n\\t\\t\\t\\t\\t&lt;span id=&#039;evcal_next&#039; class=&#039;evcal_arrows evo_arrow_next evcal_btn_next evodfx evofx_jc_c evofx_ai_c&#039; &gt;&lt;i class=&#039;fa fa-chevron-right&#039;&gt;&lt;\\\/i&gt;&lt;\\\/span&gt;\\r\\n\\t\\t\\t\\t\\t&lt;\\\/p&gt;&quot;}\" data-od=\"{&quot;lang_no_events&quot;:&quot;Currently none are available. Check back soon.&quot;,&quot;cal_tz_offset&quot;:120,&quot;cal_tz&quot;:&quot;Europe\\\/Berlin&quot;}\" ><\/div>\r\n\t\t \t\t<div class='evo_cal_events' data-events=\"\"><\/div>\r\n\t\t \t<\/div>\r\n\t\t\t\t\r\n\t\t\t\r\n\t\t\t\t\t\t<\/div><!-- EventON End -->\r\n\t\t\t[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row unlock_row_content=&#8221;yes&#8221; row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;0&#8243; top_padding=&#8221;0&#8243; bottom_padding=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;358348&#8243; back_color_type=&#8221;uncode-solid&#8221; back_color_solid=&#8221;#f5f5f7&#8243; css=&#8221;.vc_custom_1628832517806{margin-top: 15px !important;}&#8221; row_name=&#8221;agenda&#8221;][vc_column column_width_use_pixel=&#8221;yes&#8221; gutter_size=&#8221;0&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;0&#8243; style=&#8221;light&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; radius=&#8221;xl&#8221; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;248944&#8243; column_width_pixel=&#8221;1236&#8243;][\/vc_column][\/vc_row][vc_row unlock_row_content=&#8221;yes&#8221; row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;0&#8243; top_padding=&#8221;0&#8243; bottom_padding=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;209205&#8243; back_color_type=&#8221;uncode-solid&#8221; back_color_solid=&#8221;#f5f5f7&#8243; css=&#8221;.vc_custom_1628832523208{margin-top: 15px !important;}&#8221;][vc_column column_width_use_pixel=&#8221;yes&#8221; gutter_size=&#8221;0&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;0&#8243; style=&#8221;light&#8221; back_color=&#8221;color-xsdn&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; radius=&#8221;xl&#8221; shadow=&#8221;xs&#8221; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;155209&#8243; back_color_type=&#8221;uncode-palette&#8221; column_width_pixel=&#8221;1236&#8243;][vc_column_text uncode_shortcode_id=&#8221;146175&#8243;]<div class='ajde_evcal_calendar eventon_single_event eventon_event evo_sin_box sev cev color esty_2 noiajx' ><div class='evo-data' data-excerpt='1' data-expanded='1' data-ux_val='X' data-exturl='' data-mapscroll='true' data-mapformat='roadmap' data-mapzoom='18' ><\/div><div class='evo_cal_data' data-sc='{\"excerpt\":\"yes\",\"expanded\":\"yes\",\"ux_val\":\"X\",\"exturl\":\"\",\"mapscroll\":\"true\",\"mapformat\":\"roadmap\",\"mapzoom\":\"18\",\"maps_load\":\"no\"}'><\/div><div id='evcal_list' class='eventon_events_list noaction'><div id=\"event_161665_0\" class=\"eventon_list_event evo_eventtop scheduled  event clrD event_161665_0\" data-event_id=\"161665\" data-ri=\"0r\" data-time=\"1697436000-1697551800\" data-colr=\"#961981\" itemscope itemtype='http:\/\/schema.org\/Event'><div class=\"evo_event_schema\" style=\"display:none\" ><a itemprop='url'  href='https:\/\/www.businessfactors.de\/en\/events\/strategydays-crm-callcenter-marketing-2023\/var\/ri-0.l-L2'><\/a><meta itemprop='image' content=\"https:\/\/www.businessfactors.de\/wp-content\/uploads\/2020\/08\/Werbebanner-CRM_CaC_M.jpg\" \/><meta itemprop='startDate' content=\"2023-10-16T08:00+2:00\" \/><meta itemprop='endDate' content=\"2023-10-17T16:10+2:00\" \/><meta itemprop='eventStatus' content=\"https:\/\/schema.org\/EventScheduled\" \/><item style=\"display:none\" itemprop=\"location\" itemscope itemtype=\"http:\/\/schema.org\/Place\"><span itemprop=\"name\">Althoff Grandhotel Schloss Bensberg<\/span><span itemprop=\"address\" itemscope itemtype=\"http:\/\/schema.org\/PostalAddress\"><item itemprop=\"streetAddress\">Kadettenstra\u00dfe, 51429 Bergisch Gladbach<\/item><\/span><\/item><item style=\"display:none\" itemprop=\"eventAttendanceMode\" itemscope itemtype=\"https:\/\/schema.org\/OfflineEventAttendanceMode\"><\/item><\/div>\r\n\t\t\t\t<p class=\"desc_trig_outter\" style=\"\"><a data-gmap_status=\"null\" data-gmtrig=\"1\" data-exlk=\"0\" style=\"background-color: #961981;\" id=\"evc_1697436000161665\" class=\"desc_trig mul_val evcal_list_a\" data-ux_val=\"1\" data-ux_val_mob=\"-\"  ><span class='evoet_c2 evoet_cx '><span class='evoet_dayblock evcal_cblock ' data-bgcolor='#961981' data-smon='October' data-syr='2023' data-bub=''><span class='evo_start '><em class='date'>16<\/em><em class='month'>oct<\/em><em class='time'><i t=\"y\">(oct 16)<\/i>8:00<\/em><\/span><span class='evo_end '><em class='date'>17<\/em><em class='time'><i t=\"y\">(oct 17)<\/i>16:10<\/em><\/span><\/span><\/span><span class='evoet_c3 evoet_cx evcal_desc'><span class='evoet_title evcal_desc2 evcal_event_title' itemprop='name'>StrategyDays CRM, CallCenter & Marketing 2023<\/span><span class='event_location_attrs'  data-location_address=\"Kadettenstra\u00dfe, 51429 Bergisch Gladbach\" data-location_type=\"address\" data-location_name=\"Althoff Grandhotel Schloss Bensberg\" data-location_url=\"https:\/\/www.businessfactors.de\/en\/event-location\/althoff-grandhotel-schloss-bensberg\/\" data-location_status=\"true\"><\/span><span class='evoet_subtitle evo_below_title'><span class='evcal_event_subtitle' >Germany<\/span><\/span><\/span><span class='evoet_data' data-d=\"{&quot;loc.n&quot;:&quot;Althoff Grandhotel Schloss Bensberg&quot;,&quot;orgs&quot;:[],&quot;tags&quot;:[]}\" data-bgc=\"#961981\" data-bggrad=\"\" ><\/span><\/a><\/p><div class='event_description evcal_eventcard ' style=\"display:none\"><div class='evocard_row'><div id='event_ftimage' class='evocard_box ftimage' data-c='' \n\t\t\t\t\tstyle=''><div class='evocard_main_image evobr15 evobgsc evobgpc evodfx evofx_jc_c evofx_ai_c evofz48 def' style='height:648px; background-image:url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2020\/08\/Werbebanner-CRM_CaC_M.jpg);' data-f=\"https:\/\/www.businessfactors.de\/wp-content\/uploads\/2020\/08\/Werbebanner-CRM_CaC_M.jpg\" data-h=\"1008\" data-w=\"1920\" data-ratio=\"0.525\" data-event_id=\"161665\" data-ri=\"0\" ><\/div><\/div><\/div><div class='evocard_row bx2 bx'><div id='event_time' class='evocard_box time' data-c='' \n\t\t\t\t\tstyle=''><div class='evo_metarow_time evorow evcal_evdata_row evcal_evrow_sm '>\n\t\t<span class='evcal_evdata_icons'><i class='fa fa-clock-o'><\/i><\/span>\n\t\t<div class='evcal_evdata_cell'>\t\t\t\t\t\t\t\n\t\t\t<h3 class='evo_h3'><span class='evcal_evdata_icons'><i class='fa fa-clock-o'><\/i><\/span>Time<\/h3><p><span class='evo_eventcard_time_t'>16. October 2023 8:00 - 17. October 2023 16:10<\/span><span class='evo_tz marr5'>(GMT+02:00)<\/span><\/p>\n\t\t<\/div>\n\t<\/div><\/div><div id='event_location' class='evocard_box location' data-c='' \n\t\t\t\t\tstyle=''><div class='evcal_evdata_row evo_metarow_time_location evorow '>\n\t\t\n\t\t\t<span class='evcal_evdata_icons'><i class='fa fa-map-marker-alt'><\/i><\/span>\n\t\t\t<div class='evcal_evdata_cell' data-loc_tax_id='3258'><h3 class='evo_h3 evodfx'><span class='evcal_evdata_icons'><i class='fa fa-map-marker-alt'><\/i><\/span><a target=\"_blank\" href=\"https:\/\/www.althoffcollection.com\/de\/althoff-grandhotel-schloss-bensberg\">Location<\/a><\/h3><p class='evo_location_name'><a target=\"_blank\" href=\"https:\/\/www.althoffcollection.com\/de\/althoff-grandhotel-schloss-bensberg\">Althoff Grandhotel Schloss Bensberg<\/a><\/p><p class='evo_location_address'><a target=\"_blank\" href=\"https:\/\/www.althoffcollection.com\/de\/althoff-grandhotel-schloss-bensberg\">Kadettenstra\u00dfe, 51429 Bergisch Gladbach<\/a><\/p><div class='padt10'><span class='evo_btn_arr evolb_trigger' data-lbvals=\"{&quot;lbc&quot;:&quot;evo_location_lb_3258&quot;,&quot;lbac&quot;:&quot;lb_max&quot;,&quot;t&quot;:&quot;Althoff Grandhotel Schloss Bensberg&quot;,&quot;ajax&quot;:&quot;yes&quot;,&quot;ajax_type&quot;:&quot;endpoint&quot;,&quot;ajax_action&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;end&quot;:&quot;client&quot;,&quot;d&quot;:{&quot;lang&quot;:&quot;L2&quot;,&quot;term_id&quot;:3258,&quot;tax&quot;:&quot;event_location&quot;,&quot;load_lbcontent&quot;:true}}\" >Other Events<i class='fa fa-chevron-right'><\/i><\/span><\/div><\/div>\n\t\t\n\t<\/div><\/div><\/div><div class='evocard_row'><div id='event_locImg' class='evocard_box locImg' data-c='' \n\t\t\t\t\tstyle=''><div class='evcal_evdata_row evo_metarow_locImg evorow evo_gal_box tvi' style='height:400px; padding:0'  id='85049_locimg' >\n\t<div class='evo_gal_main_img' style='background-image:url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2018\/02\/schloss_bensberg_ambiente.jpg); height:100%; width:100%'>\n\t<div class='evo_locimg_over'>\n\t\t<div class='evo_locimg_over_in'><\/div>\n\t<\/div>\n\t<div class='evo_gal_bottom evo_locimg_bottom '>\n\t\t<div class='evo_gal_icons evo_locimg_left'><div class='evo_gal_icon evo_locimg_gal on evo_transit_all evo_trans_sc1_05' data-index='1' data-u='https:\/\/www.businessfactors.de\/wp-content\/uploads\/2018\/02\/schloss_bensberg_ambiente.jpg'>\n\t\t\t\t<span class='locimg_1' style='background-image:url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2018\/02\/schloss_bensberg_ambiente-150x150.jpg)'><\/span>\n\t\t\t<\/div><\/div>\n\t\t<div class='evo_locimg_right'>\n\t\t\t<h3 class='evo_h3 evo_locimg_title'>Althoff Grandhotel Schloss Bensberg<\/h3>\n\t\t\t\n\t\t<\/div>\t\t\t\t\t\t\t\t\n\t<\/div>\n\t<\/div>\n\t<\/div><\/div><\/div><div class='evocard_row'><div id='event_evospk' class='evocard_box evospk' data-c='' \n\t\t\t\t\tstyle=''><div id='evo_speaker' class='evo_metarow_speaker evorow evcal_evdata_row bordb evcal_evrow_sm' data-event_id='161665'>\r\n\t\t\t\t\t<span class='evcal_evdata_icons'><i class='fa fa-microphone'><\/i><\/span>\r\n\t\t\t\t\t<div class='evcal_evdata_cell'><h3 class='evo_h3'>Speakers for this event<\/h3><ul class=\"evospk_boxes\">\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(\/\/www.businessfactors.de\/wp-content\/plugins\/eventon-speakers-schedule\/assets\/speaker.jpg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Sebastian Hartfiel<\/h3>\r\n\t\t\t\t\t\t\t\t<div class='evospk_hidden'>\r\n\t\t\t\t\t\t\t\t\t<div class='evoss_speaker_lb'>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_img\">\r\n\t\t\t\t\t\t\t\t\t\t<span style='background-image: url(\/\/www.businessfactors.de\/wp-content\/plugins\/eventon-speakers-schedule\/assets\/speaker.jpg)'><\/span><\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_info\">\r\n\t\t\t\t\t\t\t\t\t\t<h2>Sebastian Hartfiel<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t<p class='evo_speaker_title'>Prokurist \/ Leiter Technology, Data and Accounting | More Managed Services GmbH<\/p><p class='evo_speaker_company'>More Managed Services GmbH<\/p><div class='evo_speaker_desc'><p>Sebastian Hartfiel absolvierte ein berufsbegleitendes Masterstudium in der Wirtschaftsinformatik. W\u00e4hrend seines Studiums sammelte er als SLA-Manager Erfahrung im Bereich des IT-Controlling. Er f\u00fchrte ma\u00dfgeblich neue KPIs ein, setzte neue Reportings um, f\u00fchrte neue Berichtstools bei dem Kreditkartenprozessor Worldline ein. Innerhalb dieser Zeit betreute Sebastian Hartfiel einige IT-Infrastrukturprojekte des Konzerns und baute neue IT-Bereiche mit auf. Sebastian Hartfiel wechselte vor mehr als f\u00fcnf Jahren zur Firma MORE Holding GmbH, wo er zun\u00e4chst den kompletten Bereich IT-Controlling aufbaute. Mittlerweile leitet Sebastian Hartfiel den gesamten Bereich Technology, Data and Accounting, dies beinhaltet die Bereiche IT-Controlling, IT-Infrastruktur, Betreuung der Programmierteams und Betreuung des Customer Care Center.<\/p>\n<\/div>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div><!-- evoss_speaker_lb-->\r\n\t\t\t\t\t\t\t\t<\/div><!-- hidden section-->\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Prokurist \/ Leiter Technology, Data and Accounting | More Managed Services GmbH<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/1517407488141-e1687268742646.jpg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Antje Sawitzki<\/h3>\r\n\t\t\t\t\t\t\t\t<div class='evospk_hidden'>\r\n\t\t\t\t\t\t\t\t\t<div class='evoss_speaker_lb'>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_img\">\r\n\t\t\t\t\t\t\t\t\t\t<span style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/1517407488141-e1687268742646.jpg)'><\/span><\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_info\">\r\n\t\t\t\t\t\t\t\t\t\t<h2>Antje Sawitzki<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t<p class='evo_speaker_title'>Leitung Transgourmet Kompetenz Center und Systemkundenservice | Transgourmet Deutschland GmbH & Co. OHG<\/p><p class='evo_speaker_company'>Transgourmet Deutschland GmbH & Co. OHG<\/p>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div><!-- evoss_speaker_lb-->\r\n\t\t\t\t\t\t\t\t<\/div><!-- hidden section-->\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Leitung Transgourmet Kompetenz Center und Systemkundenservice | Transgourmet Deutschland GmbH & Co. OHG<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/Foto_dummy-e1688458577810.jpeg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Dirk Rockendorf<\/h3>\r\n\t\t\t\t\t\t\t\t<div class='evospk_hidden'>\r\n\t\t\t\t\t\t\t\t\t<div class='evoss_speaker_lb'>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_img\">\r\n\t\t\t\t\t\t\t\t\t\t<span style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/Foto_dummy-e1688458577810.jpeg)'><\/span><\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_info\">\r\n\t\t\t\t\t\t\t\t\t\t<h2>Dirk Rockendorf<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t<p class='evo_speaker_title'>Head of Marketing Aftermarket & Digitalization | Continental Automotive Technologies GmbH<\/p><p class='evo_speaker_company'>Continental Automotive Technologies GmbH<\/p><div class='evo_speaker_desc'><p>Dirk Rockendorf ist Head of Marketing Aftermarket &amp; Digitalisation bei der Continental Automotive Technologies GmbH. In dieser Position ist er weltweit verantwortlich f\u00fcr das Marketing  der Aftermarket-Produkte wie Bremsen, Scheibenwischer und Batterien. Dar\u00fcber hinaus ist er f\u00fcr die Entwicklung und den Betrieb des MarTech-Stacks f\u00fcr den kompletten Gesch\u00e4ftsbereich Smart Mobility verantwortlich. Er ist studierter Diplom-Wirtschaftsingenieur und verf\u00fcgt \u00fcber mehr als 20 Jahre Erfahrung im Bereich (Digital) Marketing &amp; eCommerce. Berufliche Stationen davor waren u.a. Head of eBusiness und Head of Marketing Middle East &amp; North Afrika bei Continental Reifen, sowie Marketing Director bei Khumo Tyre Europe.<\/p>\n<\/div>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div><!-- evoss_speaker_lb-->\r\n\t\t\t\t\t\t\t\t<\/div><!-- hidden section-->\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Head of Marketing Aftermarket & Digitalization | Continental Automotive Technologies GmbH<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/Natalie-Atangana_Cognigy-800x800.png)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Natalie Atangana<\/h3>\r\n\t\t\t\t\t\t\t\t<div class='evospk_hidden'>\r\n\t\t\t\t\t\t\t\t\t<div class='evoss_speaker_lb'>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_img\">\r\n\t\t\t\t\t\t\t\t\t\t<span style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/Natalie-Atangana_Cognigy-800x800.png)'><\/span><\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_info\">\r\n\t\t\t\t\t\t\t\t\t\t<h2>Natalie Atangana<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t<p class='evo_speaker_title'>Customer Advocacy Manager | Cognigy GmbH<\/p><p class='evo_speaker_company'>Cognigy GmbH<\/p><div class='evo_speaker_desc'><p>Natalie Atangana ist Customer Advocacy Managerin bei Cognigy. In ihrer Rolle arbeitet sie eng mit einer Community von Conversational KI-Expert:innen zusammen und teilt ihre Praxiseinblicke und Projekterfolge. Dadurch st\u00e4rkt sie die Beziehungen innerhalb der Community und schafft eine Plattform f\u00fcr Thought Leadership und Innovation im Kundenservice.<\/p>\n<\/div>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div><!-- evoss_speaker_lb-->\r\n\t\t\t\t\t\t\t\t<\/div><!-- hidden section-->\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Customer Advocacy Manager | Cognigy GmbH<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/paulusreslult_NICE_Foto_Michael-Paulus_MCL.jpg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Michael Paulus<\/h3>\r\n\t\t\t\t\t\t\t\t<div class='evospk_hidden'>\r\n\t\t\t\t\t\t\t\t\t<div class='evoss_speaker_lb'>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_img\">\r\n\t\t\t\t\t\t\t\t\t\t<span style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/paulusreslult_NICE_Foto_Michael-Paulus_MCL.jpg)'><\/span><\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_info\">\r\n\t\t\t\t\t\t\t\t\t\t<h2>Michael Paulus<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t<p class='evo_speaker_title'>Gesch\u00e4ftsf\u00fchrender Gesellschafter | paulusresult GmbH<\/p><p class='evo_speaker_company'>paulusresult GmbH<\/p><div class='evo_speaker_desc'><p>Michael Paulus ist seit 2011 gesch\u00e4ftsf\u00fchrender Gesellschaft der paulusresult GmbH. Herr Paulus hat viele Jahre Call-Center Erfahrung in Deutschland und den USA gesammelt und war u.a. f\u00fcr Lufthansa Miles &amp; More und Hewlett Packard t\u00e4tig. Vor seiner T\u00e4tigkeit in der paulusresult GmbH war er bei Bertelsmann Arvato sowie als Prokurist bei General Electric und Gesch\u00e4ftsf\u00fchrer bei Ericsson t\u00e4tig. Dort hat er zahlreiche Optimierungsprojekte angesto\u00dfen und erfolgreich umgesetzt. Sowohl die Kosten- wie auch die Kundenorientierung standen dabei jeweils im Vordergrund der Optimierungen. Herr Paulus ist Diplom-Wirtschaftsingenieur.<\/p>\n<\/div>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div><!-- evoss_speaker_lb-->\r\n\t\t\t\t\t\t\t\t<\/div><!-- hidden section-->\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Gesch\u00e4ftsf\u00fchrender Gesellschafter | paulusresult GmbH<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/paulusreslult_NICE_Foto_Christian-Steinl_MCL-598x800.jpg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Christian Steinl<\/h3>\r\n\t\t\t\t\t\t\t\t<div class='evospk_hidden'>\r\n\t\t\t\t\t\t\t\t\t<div class='evoss_speaker_lb'>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_img\">\r\n\t\t\t\t\t\t\t\t\t\t<span style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/paulusreslult_NICE_Foto_Christian-Steinl_MCL-598x800.jpg)'><\/span><\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_info\">\r\n\t\t\t\t\t\t\t\t\t\t<h2>Christian Steinl<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t<p class='evo_speaker_title'>Director DACH | NICE EMEA<\/p><p class='evo_speaker_company'>NICE EMEA<\/p><div class='evo_speaker_desc'><p>Christian Steinl ist Director f\u00fcr NICE in der DACH-Region und seit 2020 f\u00fcr NICE t\u00e4tig.<br \/>\nZuvor war Herr Steinl in technologiegetriebenen Unternehmen wie T-Systems, Fujitsu, Intel und Bechtle t\u00e4tig.<br \/>\nHerr Steinl hat einen MBA der VWA in Stuttgart. <\/p>\n<\/div>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div><!-- evoss_speaker_lb-->\r\n\t\t\t\t\t\t\t\t<\/div><!-- hidden section-->\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Director DACH | NICE EMEA<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/Salesforce_Foto_Liesel-Klokkers_MCL-800x800.jpeg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Liesel Klokkers<\/h3>\r\n\t\t\t\t\t\t\t\t<div class='evospk_hidden'>\r\n\t\t\t\t\t\t\t\t\t<div class='evoss_speaker_lb'>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_img\">\r\n\t\t\t\t\t\t\t\t\t\t<span style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/Salesforce_Foto_Liesel-Klokkers_MCL-800x800.jpeg)'><\/span><\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_info\">\r\n\t\t\t\t\t\t\t\t\t\t<h2>Liesel Klokkers<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t<p class='evo_speaker_title'>Senior Director Solution Engineering Mittelstand and Invest Germany | Salesforce<\/p><p class='evo_speaker_company'>Salesforce<\/p><div class='evo_speaker_desc'><p>Liesel Klokkers leitet seit 9 Jahren verschiedene Teams im Bereich Solution Engineering bei Salesforce, sowohl mit Branchenfokus, zuletzt mit Fokus auf den deutschen Mittelstand. Als Expertin zum Thema KI h\u00e4lt sie Vortr\u00e4ge auf Veranstaltungen von Salesforce und extern. Liesel Klokkers ist seit den fr\u00fchen Tagen der KI durch ihr Informatikstudium und erste Forschungsprojekte mit dem Thema befasst. Bereits seit 1996 ist sie im Bereich CRM t\u00e4tig, zun\u00e4chst bei Siebel Systems, dann in der Beratung und heute bei Salesforce, wo mit den neuesten Entwicklungen beide Themen miteinander verwoben werden und f\u00fcr die Beziehungen von Unternehmen zu ihren Kunden neue Ma\u00dfst\u00e4be gesetzt werden.<\/p>\n<\/div>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div><!-- evoss_speaker_lb-->\r\n\t\t\t\t\t\t\t\t<\/div><!-- hidden section-->\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Senior Director Solution Engineering Mittelstand and Invest Germany | Salesforce<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/Salesforce_Foto_Patryk-Krzyminski_MCL-scaled-e1693467627492-800x730.jpeg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Patryk Krzyminski<\/h3>\r\n\t\t\t\t\t\t\t\t<div class='evospk_hidden'>\r\n\t\t\t\t\t\t\t\t\t<div class='evoss_speaker_lb'>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_img\">\r\n\t\t\t\t\t\t\t\t\t\t<span style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/Salesforce_Foto_Patryk-Krzyminski_MCL-scaled-e1693467627492-800x730.jpeg)'><\/span><\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_info\">\r\n\t\t\t\t\t\t\t\t\t\t<h2>Patryk Krzyminski<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t<p class='evo_speaker_title'>Regional Vice President | Salesforce<\/p><p class='evo_speaker_company'>Salesforce<\/p><div class='evo_speaker_desc'><p>Patryk Krzyminski verantwortet bei Salesforce den Vertrieb im Commercial- und Enterprise-Gesch\u00e4ft der Region West. Mit \u00fcber acht Jahren Fokussierung auf das durchg\u00e4ngige Kundenbeziehungsmanagement ist er Experte auf dem Bereich der Kundenzentrierung und ber\u00e4t gemeinsam mit seinem Team Unternehmen hinsichtlich des Aufbaus digitaler F\u00e4higkeiten und der Projekt-Methodik f\u00fcr ihre optimale Salesforce-CRM-Strategie.<br \/>\nPatryks Vertriebslaufbahn ist gepr\u00e4gt durch die regionale Pr\u00e4senz in West-Deutschland, der Betreuung und Vernetzung von Mittelstands-, als auch Gro\u00dfkunden aus unterschiedlichen Industrien. Dabei verfolgt er das Ziel ders gemeinsamen Dialogs und der Erarbeitung digitaler L\u00f6sungen f\u00fcr \u00e4hnliche Marktherausforderungen.<\/p>\n<\/div>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div><!-- evoss_speaker_lb-->\r\n\t\t\t\t\t\t\t\t<\/div><!-- hidden section-->\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Regional Vice President | Salesforce<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/VHB_Foto_Oliver-Maisch_REF-Kunde-e1693557981313-741x800.jpg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Oliver Maisch<\/h3>\r\n\t\t\t\t\t\t\t\t<div class='evospk_hidden'>\r\n\t\t\t\t\t\t\t\t\t<div class='evoss_speaker_lb'>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_img\">\r\n\t\t\t\t\t\t\t\t\t\t<span style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/VHB_Foto_Oliver-Maisch_REF-Kunde-e1693557981313-741x800.jpg)'><\/span><\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_info\">\r\n\t\t\t\t\t\t\t\t\t\t<h2>Oliver Maisch<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t<p class='evo_speaker_title'>CIO | VBH Holding GmbH<\/p><p class='evo_speaker_company'>VBH Holding GmbH<\/p><div class='evo_speaker_desc'><p>Oliver Maisch hat sich im Laufe seiner Karriere als f\u00fchrende Kraft im Bereich Digitalisierung und IT etabliert. 1996 schloss er sein Studium in Wirtschaftsinformatik an der Hochschule Pforzheim ab.<\/p>\n<p>Nach seinem Studium \u00fcbernahm er die Position des IT-Leiters bei der esco Metallbausysteme GmbH. 2007 wechselte er im Konzern zur VBH Holding AG und war ma\u00dfgeblich an der Konsolidierung der zentralen IT-Landschaft sowie f\u00fcr die weltweiten Rollouts des ERP-Systems MS NAV in verschiedenen L\u00e4ndern verantwortlich.<\/p>\n<p>Seit 2015 tr\u00e4gt er als CIO der VBH Holding GmbH ma\u00dfgeblich zum Erfolg des f\u00fchrenden Gro\u00dfhandelsunternehmens f\u00fcr Baubeschl\u00e4ge bei. In dieser Rolle f\u00fchrte er das Unternehmen durch die digitale Transformation und war wesentlich an der Einf\u00fchrung eines globalen Webshops und eines Product Information Management (PIM) Systems beteiligt, die die digitale Pr\u00e4senz und Effizienz des Unternehmens deutlich gesteigert haben.<\/p>\n<\/div>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div><!-- evoss_speaker_lb-->\r\n\t\t\t\t\t\t\t\t<\/div><!-- hidden section-->\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>CIO | VBH Holding GmbH<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/ExpertsiM_Foto_Benjamin-Rost_MCL-scaled-e1693558061272-729x800.jpg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Benjamin Rost<\/h3>\r\n\t\t\t\t\t\t\t\t<div class='evospk_hidden'>\r\n\t\t\t\t\t\t\t\t\t<div class='evoss_speaker_lb'>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_img\">\r\n\t\t\t\t\t\t\t\t\t\t<span style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/ExpertsiM_Foto_Benjamin-Rost_MCL-scaled-e1693558061272-729x800.jpg)'><\/span><\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_info\">\r\n\t\t\t\t\t\t\t\t\t\t<h2>Benjamin Rost<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t<p class='evo_speaker_title'>Vorstand | Experts in Motion AG<\/p><p class='evo_speaker_company'>Experts in Motion AG<\/p><div class='evo_speaker_desc'><p>Bereits seit seinem Studium \u201eAudiovisuelle Medien mit Schwerpunkt Medienwirtschaft\u201c an der Hochschule der Medien in Stuttgart, ist Benjamin Rost mit Leib und Seele im E-Business t\u00e4tig. Bei Intershop, dem Pionier und Technologief\u00fchrer f\u00fcr Standardsoftware im E-Commerce, sammelte er internationale Erfahrungen im Projektmanagement sowie in der Beratung. Ab 2003 \u00fcbernahm er als Niederlassungsleiter die Verantwortung f\u00fcr den Standort Stuttgart und Kunden, wie Daimler, smart, Bosch. Auch als selbst\u00e4ndiger Berater stellte er in den Jahren 2009 bis zur Gr\u00fcndung der Experts in Motion AG, im Jahr 2013, seine Beratungskompetenz in strategischen E-Commerce Projekten unter Beweis. Als Gr\u00fcnder und Vorstand legt er Wert auf Qualit\u00e4t, Zuverl\u00e4ssigkeit sowie gegenseitiges Vertrauen in der Zusammenarbeit mit seinen Mitarbeitern, Kunden und Partnern. Experts in Motion steht f\u00fcr au\u00dfergew\u00f6hnliche Expertise in der Implementierung von Digital L\u00f6sungen und deren Integration in komplexe Systemlandschaften. <\/p>\n<\/div>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div><!-- evoss_speaker_lb-->\r\n\t\t\t\t\t\t\t\t<\/div><!-- hidden section-->\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Vorstand | Experts in Motion AG<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/Intershop_Foto_-Moritz-Boehmer_REFKunde-scaled-e1693558170275-789x800.jpg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Moritz B\u00f6hmer<\/h3>\r\n\t\t\t\t\t\t\t\t<div class='evospk_hidden'>\r\n\t\t\t\t\t\t\t\t\t<div class='evoss_speaker_lb'>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_img\">\r\n\t\t\t\t\t\t\t\t\t\t<span style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/Intershop_Foto_-Moritz-Boehmer_REFKunde-scaled-e1693558170275-789x800.jpg)'><\/span><\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_info\">\r\n\t\t\t\t\t\t\t\t\t\t<h2>Moritz B\u00f6hmer<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t<p class='evo_speaker_title'>Account Manager DACH | Intershop AG<\/p><p class='evo_speaker_company'>Intershop AG<\/p><div class='evo_speaker_desc'><p>Moritz B\u00f6hmer ist Account Manager bei Intershop und betreut die wichtigsten Kunden in der DACH-Region. Durch sein Masterstudium E-Commerce an der Hochschule in Jena bringt er das n\u00f6tige Know-how mit, um seine Kunden fachlich perfekt zu beraten. Er unterst\u00fctzt diese bei der Weiterentwicklung ihrer E-Commerce Plattform. Der Fokus liegt dabei auf dem Einsatz der richtigen Funktionalit\u00e4ten, um eine ma\u00dfgeschneiderte L\u00f6sung f\u00fcr jeden einzelnen Kunden zu entwickeln. Au\u00dferdem zeigt er potenziellen Neukunden die M\u00f6glichkeiten der Intershop Plattform auf und begleitet sie bis zur Einf\u00fchrung ihres neuen E-Commerce Systems.<\/p>\n<\/div>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div><!-- evoss_speaker_lb-->\r\n\t\t\t\t\t\t\t\t<\/div><!-- hidden section-->\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Account Manager DACH | Intershop AG<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/Foto_Oliver-Kleine-e1681980682305-800x490.jpeg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Dr. Oliver Kleine<\/h3>\r\n\t\t\t\t\t\t\t\t<div class='evospk_hidden'>\r\n\t\t\t\t\t\t\t\t\t<div class='evoss_speaker_lb'>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_img\">\r\n\t\t\t\t\t\t\t\t\t\t<span style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/Foto_Oliver-Kleine-e1681980682305-800x490.jpeg)'><\/span><\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_info\">\r\n\t\t\t\t\t\t\t\t\t\t<h2>Dr. Oliver Kleine<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t<p class='evo_speaker_title'>Leiter Kunden- und VermittlerService | W\u00fcrttembergische Versicherung AG<\/p><p class='evo_speaker_company'>W\u00fcrttembergische Versicherung AG<\/p><div class='evo_speaker_desc'><p>Heute Leiter des Kunden- und VermittlerService der W\u00fcrttembergische Versicherung AG<br \/>\nDiplom-Wirtschaftsingenieur Elektrotechnik (Datentechnik und Unternehmensplanung) an der TU Darmstadt und Promotion an der TU Braunschweig (Logistik und Operations Research)<br \/>\nMehr als 15 Jahre Erfahrung servicebasierte Gesch\u00e4ftsmodelle und -strategien nicht nur zu entwickeln, sondern auch in die Tat umzusetzen \u2013 erworben bei f\u00fchrenden Unternehmen (W\u00fcrttembergische Versicherung AG, CosmosDirekt\/Generali, Fraunhofer)<br \/>\nSpezialist f\u00fcr kundenzufriedenheits- und wertorientiertes Gesch\u00e4ftsprozessmanagement, Business Performance &amp; Intelligence Systeme sowie Organisationsentwicklung, Advanced Analytics und Automatisierung von Serviceprozessen\/-workflows (RPA), NPS<br \/>\nAktuelles Lieblings-Thema: &#8220;echte&#8221; Service-Exzellenz in den Operations und im Kundenkontakt<\/p>\n<\/div>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div><!-- evoss_speaker_lb-->\r\n\t\t\t\t\t\t\t\t<\/div><!-- hidden section-->\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Leiter Kunden- und VermittlerService | W\u00fcrttembergische Versicherung AG<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/Fanny-Riehl-e1694095314642.jpg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Fanny Riehl<\/h3>\r\n\t\t\t\t\t\t\t\t<div class='evospk_hidden'>\r\n\t\t\t\t\t\t\t\t\t<div class='evoss_speaker_lb'>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_img\">\r\n\t\t\t\t\t\t\t\t\t\t<span style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/Fanny-Riehl-e1694095314642.jpg)'><\/span><\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_info\">\r\n\t\t\t\t\t\t\t\t\t\t<h2>Fanny Riehl<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t<p class='evo_speaker_title'>Gesch\u00e4ftsf\u00fchrerin Frankreich, Belgien und Niederlande International Leiterin Finanzen und Controlling | Atelier Goldner<\/p><p class='evo_speaker_company'>Atelier Goldner<\/p>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div><!-- evoss_speaker_lb-->\r\n\t\t\t\t\t\t\t\t<\/div><!-- hidden section-->\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Gesch\u00e4ftsf\u00fchrerin Frankreich, Belgien und Niederlande International Leiterin Finanzen und Controlling | Atelier Goldner<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/Deloitte_Foto_Hans-Agnischock_MCL-scaled-e1694432980873-800x622.jpg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Hans Agnischock<\/h3>\r\n\t\t\t\t\t\t\t\t<div class='evospk_hidden'>\r\n\t\t\t\t\t\t\t\t\t<div class='evoss_speaker_lb'>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_img\">\r\n\t\t\t\t\t\t\t\t\t\t<span style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/Deloitte_Foto_Hans-Agnischock_MCL-scaled-e1694432980873-800x622.jpg)'><\/span><\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_info\">\r\n\t\t\t\t\t\t\t\t\t\t<h2>Hans Agnischock<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t<p class='evo_speaker_title'>Partner, Head of Service Excellence Consulting | Deloitte Consulting GmbH<\/p><p class='evo_speaker_company'>Deloitte Consulting GmbH<\/p><div class='evo_speaker_desc'><p>Hans Agnischock ist seit vielen Jahren anerkannter Experte in der Kundenmanagement-Beratung &#8211; mit den Schwerpunkten Service Excellence, Contact Center, Omnichannel und KI im Service.<br \/>\nHans hat \u00fcber 25 Jahre Erfahrung in der Beratung von deutschen und internationalen Kunden in der Analyse und Transformation von Kundenservice-Strukturen. Diesbez\u00fcglich verf\u00fcgt er \u00fcber ein umfassendes Know How \u2013 von der Strategieberatung, \u00fcber die Prozessoptimierung, den Einsatz von Technologie und der pragmatischen Optimierung anhand von Best Practices.<br \/>\nHans Agnischock arbeitet f\u00fcr Kunden in nahezu allen Industriesegmenten und innerhalb eines breiten Netzwerks.<\/p>\n<\/div>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div><!-- evoss_speaker_lb-->\r\n\t\t\t\t\t\t\t\t<\/div><!-- hidden section-->\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Partner, Head of Service Excellence Consulting | Deloitte Consulting GmbH<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/ServiceNow_Foto_Timo-Fuhrmann_MCL-662x800.png)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Timo Fuhrmann<\/h3>\r\n\t\t\t\t\t\t\t\t<div class='evospk_hidden'>\r\n\t\t\t\t\t\t\t\t\t<div class='evoss_speaker_lb'>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_img\">\r\n\t\t\t\t\t\t\t\t\t\t<span style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/ServiceNow_Foto_Timo-Fuhrmann_MCL-662x800.png)'><\/span><\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_info\">\r\n\t\t\t\t\t\t\t\t\t\t<h2>Timo Fuhrmann<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t<p class='evo_speaker_title'>Solution Sales Manager \u2013 Customer Workflows | ServiceNow<\/p><p class='evo_speaker_company'>ServiceNow<\/p><div class='evo_speaker_desc'><p>Timo Fuhrmann ist Solution Sales Manager mit \u00fcber 8 Jahren Erfahrung in der SaaS-Branche. Sein Schwerpunkt liegt auf der Retail- und CPG-Industrie, insbesondere in den Bereichen Customer Service Management, Field Service Management und Source-to-Pay. Als Experte f\u00fcr End-to-End Softwarel\u00f6sungen im Kundenservice hat er Unternehmen dabei geholfen, ihre Prozesse zu optimieren und ein herausragendes Kundenerlebnis zu schaffen.<\/p>\n<\/div>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div><!-- evoss_speaker_lb-->\r\n\t\t\t\t\t\t\t\t<\/div><!-- hidden section-->\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Solution Sales Manager \u2013 Customer Workflows | ServiceNow<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/VIER_Foto_Christian_Oldendorf_MCL_nach-KHB-800x800.jpg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Christian Oldendorf<\/h3>\r\n\t\t\t\t\t\t\t\t<div class='evospk_hidden'>\r\n\t\t\t\t\t\t\t\t\t<div class='evoss_speaker_lb'>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_img\">\r\n\t\t\t\t\t\t\t\t\t\t<span style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/VIER_Foto_Christian_Oldendorf_MCL_nach-KHB-800x800.jpg)'><\/span><\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_info\">\r\n\t\t\t\t\t\t\t\t\t\t<h2>Christian Oldendorf<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t<p class='evo_speaker_title'>Head of Professional Services | Vier GmbH<\/p><p class='evo_speaker_company'>Vier GmbH<\/p>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div><!-- evoss_speaker_lb-->\r\n\t\t\t\t\t\t\t\t<\/div><!-- hidden section-->\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Head of Professional Services | Vier GmbH<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/DSC2498-1-scaled-e1696432982562-800x769.jpg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Torsten Strobl<\/h3>\r\n\t\t\t\t\t\t\t\t<div class='evospk_hidden'>\r\n\t\t\t\t\t\t\t\t\t<div class='evoss_speaker_lb'>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_img\">\r\n\t\t\t\t\t\t\t\t\t\t<span style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/DSC2498-1-scaled-e1696432982562-800x769.jpg)'><\/span><\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_info\">\r\n\t\t\t\t\t\t\t\t\t\t<h2>Torsten Strobl<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t<p class='evo_speaker_title'>Leitung Workforce Management & Channel Routing | A1 Telekom Austria AG<\/p><p class='evo_speaker_company'>A1 Telekom Austria AG<\/p>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div><!-- evoss_speaker_lb-->\r\n\t\t\t\t\t\t\t\t<\/div><!-- hidden section-->\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Leitung Workforce Management & Channel Routing | A1 Telekom Austria AG<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/Snubes_Foto_Juergen-Thom_MCL.jpg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">J\u00fcrgen Thom<\/h3>\r\n\t\t\t\t\t\t\t\t<div class='evospk_hidden'>\r\n\t\t\t\t\t\t\t\t\t<div class='evoss_speaker_lb'>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_img\">\r\n\t\t\t\t\t\t\t\t\t\t<span style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/Snubes_Foto_Juergen-Thom_MCL.jpg)'><\/span><\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_info\">\r\n\t\t\t\t\t\t\t\t\t\t<h2>J\u00fcrgen Thom<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t<p class='evo_speaker_title'>Co-Founder & CEO | Snubes GmbH<\/p><p class='evo_speaker_company'>Snubes GmbH<\/p><div class='evo_speaker_desc'><p>20 Jahre Call-Center-Erfahrung haben J\u00fcrgen Thom zum Experten im Bereich Outsourcing gemacht. Einen Fokus legt er dabei stets auf hohe Kundenzufriedenheit und Qualit\u00e4t. Bei Snubes verantwortet er die Bereiche Growth und Strategy und ist insbesondere f\u00fcr das Key-Account- und Partner-Management zust\u00e4ndig.<\/p>\n<\/div>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div><!-- evoss_speaker_lb-->\r\n\t\t\t\t\t\t\t\t<\/div><!-- hidden section-->\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Co-Founder & CEO | Snubes GmbH<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/ExpertsiM_Foto_Ulf-Seelig_17_00-Uhr.jpg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Ulf Seelig<\/h3>\r\n\t\t\t\t\t\t\t\t<div class='evospk_hidden'>\r\n\t\t\t\t\t\t\t\t\t<div class='evoss_speaker_lb'>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_img\">\r\n\t\t\t\t\t\t\t\t\t\t<span style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/ExpertsiM_Foto_Ulf-Seelig_17_00-Uhr.jpg)'><\/span><\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_info\">\r\n\t\t\t\t\t\t\t\t\t\t<h2>Ulf Seelig<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t<p class='evo_speaker_title'>Principal Consultant Digital Business & eCommerce | Experts in Motion AG<\/p><p class='evo_speaker_company'>Experts in Motion AG<\/p><div class='evo_speaker_desc'><p>Ulf Seelig ist digitaler Prozess- und E-Commerce Manager. Als Business-Transformator kennt er die vielf\u00e4ltigen Anforderungen der Digitalisierung aus 24 Jahren Erfahrung und zahlreichen erfolgreichen Projekten. Er ist der Generalist, der die Sprache aller Stakeholder \u2013 vom Marketing \u00fcber die IT- und Fachabteilungen bis hin zum C-Level \u2013 spricht.<br \/>\nNach Abschluss seines Studiums der Luft- und Raumfahrttechnik an der Uni Stuttgart, gr\u00fcndete er 1996 die Digital-Agenturen \u201eVISIOCAD\u201c und 2000 \u201erelease it\u201c. Digital-Beratung war dabei immer ein wichtiger Baustein im Portfolio. Nach der schrittweisen Fusion von release it mit der B2B-Werbeagentur RTS Rieger Team (seit 2010) war er als Chief Digital Officer und f\u00fcr die Digitale Transformation der Agentur, den Ausbau des Digitalgesch\u00e4fts, E-Commerce und Digital-Marketing verantwortlich. Bei Experts in Motion ist er seit 2019 in zahlreichen Bereichen t\u00e4tig: von der Entwicklung neuer digitaler Gesch\u00e4ftsmodelle und Strategien f\u00fcr digitales Wachstum \u00fcber die Konzeption und Planung von E-Commerce Projekten bis hin zu deren operativer Begleitung bei der Umsetzung. Business, Technik, Organisation und Marketing stehen dabei gleichwertig nebeneinander. <\/p>\n<\/div>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div><!-- evoss_speaker_lb-->\r\n\t\t\t\t\t\t\t\t<\/div><!-- hidden section-->\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Principal Consultant Digital Business & eCommerce | Experts in Motion AG<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/SPARQUE.AI_Foto_Peter_Klinkhamer.jpeg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Peter Klinkhamer<\/h3>\r\n\t\t\t\t\t\t\t\t<div class='evospk_hidden'>\r\n\t\t\t\t\t\t\t\t\t<div class='evoss_speaker_lb'>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_img\">\r\n\t\t\t\t\t\t\t\t\t\t<span style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/SPARQUE.AI_Foto_Peter_Klinkhamer.jpeg)'><\/span><\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_info\">\r\n\t\t\t\t\t\t\t\t\t\t<h2>Peter Klinkhamer<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t<p class='evo_speaker_title'>Partner Development Manager | SPARQUE.AI<\/p><p class='evo_speaker_company'>SPARQUE.AI<\/p><div class='evo_speaker_desc'><p>Peter Klinkhamer ist Partner Development Manager bei SPARQUE. Die Technologie von SPARQUE erm\u00f6glicht es jedem B2B-Unternehmen, vollst\u00e4ndig personalisierte Produktlisten, empfohlene Produkte, Suchvorschl\u00e4ge und Suchergebnisse an verschiedene Systeme zu senden. Mit den einzigartigen Build-Your-Own-Algorithm-F\u00e4higkeiten, zus\u00e4tzlich zu den Standard-Algorithmen, haben Unternehmen Modelle, die genau zu ihrem Gesch\u00e4ft und ihren Daten passen. Peter hat einen Hintergrund in E-Commerce und Webentwicklung.<\/p>\n<\/div>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div><!-- evoss_speaker_lb-->\r\n\t\t\t\t\t\t\t\t<\/div><!-- hidden section-->\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Partner Development Manager | SPARQUE.AI<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/Snubes_Foto_Maximillian-Fellner_MCL.jpg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Maximilian Fellner<\/h3>\r\n\t\t\t\t\t\t\t\t<div class='evospk_hidden'>\r\n\t\t\t\t\t\t\t\t\t<div class='evoss_speaker_lb'>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_img\">\r\n\t\t\t\t\t\t\t\t\t\t<span style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/Snubes_Foto_Maximillian-Fellner_MCL.jpg)'><\/span><\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_info\">\r\n\t\t\t\t\t\t\t\t\t\t<h2>Maximilian Fellner<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t<p class='evo_speaker_title'>Director of Engineering | Snubes GmbH<\/p><p class='evo_speaker_company'>Snubes GmbH<\/p><div class='evo_speaker_desc'><p>Maximilian Fellner ist seit 10 Jahren als Softwareentwickler und Manager t\u00e4tig. In seiner Laufbahn entwickelte er zahlreiche Softwaresysteme f\u00fcr Konsumenten als auch Unternehmenskunden und leitete mehrere interdisziplin\u00e4re Teams. Bei Snubes verantwortet er als Director of Engineering die Entwicklung der Software Plattform unter dem Einsatz modernster Technologien, wie Cloud Computing und Machine Learning.<\/p>\n<\/div>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div><!-- evoss_speaker_lb-->\r\n\t\t\t\t\t\t\t\t<\/div><!-- hidden section-->\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Director of Engineering | Snubes GmbH<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/Paul-Krueger-e1697098688519.jpeg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Paul Kr\u00fcger<\/h3>\r\n\t\t\t\t\t\t\t\t<div class='evospk_hidden'>\r\n\t\t\t\t\t\t\t\t\t<div class='evoss_speaker_lb'>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_img\">\r\n\t\t\t\t\t\t\t\t\t\t<span style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/Paul-Krueger-e1697098688519.jpeg)'><\/span><\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_info\">\r\n\t\t\t\t\t\t\t\t\t\t<h2>Paul Kr\u00fcger<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t<p class='evo_speaker_title'>Sales Lead DACH | Parloa GmbH<\/p><p class='evo_speaker_company'>Parloa GmbH<\/p>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div><!-- evoss_speaker_lb-->\r\n\t\t\t\t\t\t\t\t<\/div><!-- hidden section-->\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Sales Lead DACH | Parloa GmbH<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/06\/davero_Foto_Adrian-Jung_MCL-e1661845960217.jpg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Adrian Jung<\/h3>\r\n\t\t\t\t\t\t\t\t<div class='evospk_hidden'>\r\n\t\t\t\t\t\t\t\t\t<div class='evoss_speaker_lb'>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_img\">\r\n\t\t\t\t\t\t\t\t\t\t<span style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/06\/davero_Foto_Adrian-Jung_MCL-e1661845960217.jpg)'><\/span><\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_info\">\r\n\t\t\t\t\t\t\t\t\t\t<h2>Adrian Jung<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t<p class='evo_speaker_title'>Gesch\u00e4ftsf\u00fchrer | davero dialog GmbH<\/p><p class='evo_speaker_company'>davero dialog GmbH<\/p><div class='evo_speaker_desc'><p>geboren am 9. Januar 1983 in Bamberg, verheiratet, 2 Kinder&nbsp;Abitur&nbsp;2003-2011 Studium der Rechtswissenschaften mit wirtschaftswissenschaftlicher Zusatzausbildung (Univ. Bayreuth)&nbsp;2012-2014 Rechtsanwalt im Bereich Wirtschaftsrecht&nbsp;2014-2016 Syndikusrechtsanwalt im mittelst\u00e4ndischen Unternehmen der Metall- und Elektroindustrie&nbsp;2016-2020 Prokurist, Leiter Personal &amp; Recht im mittelst\u00e4ndischen Unternehmen der Metall- und Elektroindustrie&nbsp;2020-2022 Leiter Gesch\u00e4ftsbereich Krankenversicherungen bei der davero dialog GmbH&nbsp;Seit 2023 Gesch\u00e4ftsf\u00fchrer davero dialog GmbH mit den Verantwortlichkeiten Vertrieb &amp; Marketing sowie Recht, Datenschutz &amp; Compliance.<\/p>\n<\/div>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div><!-- evoss_speaker_lb-->\r\n\t\t\t\t\t\t\t\t<\/div><!-- hidden section-->\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Gesch\u00e4ftsf\u00fchrer | davero dialog GmbH<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2020\/08\/novomind_Foto_Peter-Linnemann_MCL.jpg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Peter Linnemann<\/h3>\r\n\t\t\t\t\t\t\t\t<div class='evospk_hidden'>\r\n\t\t\t\t\t\t\t\t\t<div class='evoss_speaker_lb'>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_img\">\r\n\t\t\t\t\t\t\t\t\t\t<span style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2020\/08\/novomind_Foto_Peter-Linnemann_MCL.jpg)'><\/span><\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_info\">\r\n\t\t\t\t\t\t\t\t\t\t<h2>Peter Linnemann<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t<p class='evo_speaker_title'>Head Of Customer Experience Sales | novomind AG<\/p><p class='evo_speaker_company'>novomind AG<\/p>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div><!-- evoss_speaker_lb-->\r\n\t\t\t\t\t\t\t\t<\/div><!-- hidden section-->\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Head Of Customer Experience Sales | novomind AG<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2020\/08\/novomind_Foto_Franziska-Dempt_MCL-542x800.jpg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Franziska Dempt<\/h3>\r\n\t\t\t\t\t\t\t\t<div class='evospk_hidden'>\r\n\t\t\t\t\t\t\t\t\t<div class='evoss_speaker_lb'>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_img\">\r\n\t\t\t\t\t\t\t\t\t\t<span style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2020\/08\/novomind_Foto_Franziska-Dempt_MCL-542x800.jpg)'><\/span><\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_info\">\r\n\t\t\t\t\t\t\t\t\t\t<h2>Franziska Dempt<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t<p class='evo_speaker_title'>Senior Business Development Manager | novomind AG<\/p><p class='evo_speaker_company'>novomind AG<\/p>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div><!-- evoss_speaker_lb-->\r\n\t\t\t\t\t\t\t\t<\/div><!-- hidden section-->\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Senior Business Development Manager | novomind AG<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2020\/08\/FIL_Schubert_Foto.jpg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Max Schubert<\/h3>\r\n\t\t\t\t\t\t\t\t<div class='evospk_hidden'>\r\n\t\t\t\t\t\t\t\t\t<div class='evoss_speaker_lb'>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_img\">\r\n\t\t\t\t\t\t\t\t\t\t<span style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2020\/08\/FIL_Schubert_Foto.jpg)'><\/span><\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_info\">\r\n\t\t\t\t\t\t\t\t\t\t<h2>Max Schubert<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t<p class='evo_speaker_title'>Head of B2B Marketing Germany | Fidelity International - FIL Investment Services GmbH<\/p><p class='evo_speaker_company'>Fidelity International - FIL Investment Services GmbH<\/p>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div><!-- evoss_speaker_lb-->\r\n\t\t\t\t\t\t\t\t<\/div><!-- hidden section-->\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Head of B2B Marketing Germany | Fidelity International - FIL Investment Services GmbH<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/Sarah-Haider_Salzburg-AG-800x800.jpg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Sarah Haider<\/h3>\r\n\t\t\t\t\t\t\t\t<div class='evospk_hidden'>\r\n\t\t\t\t\t\t\t\t\t<div class='evoss_speaker_lb'>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_img\">\r\n\t\t\t\t\t\t\t\t\t\t<span style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/Sarah-Haider_Salzburg-AG-800x800.jpg)'><\/span><\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_info\">\r\n\t\t\t\t\t\t\t\t\t\t<h2>Sarah Haider<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t<p class='evo_speaker_title'>Digitalmanagerin Chatbot & Social Intranet | Salzburg AG<\/p><p class='evo_speaker_company'>Salzburg AG<\/p><div class='evo_speaker_desc'><p>Sarah Haider startete 2015 in der Salzburg AG und verantwortet seit 2018 die Entwicklung und Betreuung von Chatbots &amp; Sprachassistenten f\u00fcr das Unternehmen.<\/p>\n<p>In Ihr Aufgabengebiet fallen s\u00e4mtliche Aspekte der Entwicklung digitaler Assistenten.<br \/>\nNeben der Generierung neuer und sinnvoller Usescases sowie dem Prototyping der Bots, k\u00fcmmert sie sich auch um die finale Entwicklung und anschlie\u00dfende Betreuung bzw. Weiterentwicklung.<br \/>\nSo konnte sie bereits 2 Chatbots und 3 Sprachassistenten f\u00fcr die Salzburg AG und Tochterunternehmen erfolgreich entwickeln und damit einen Beitrag f\u00fcr digitale Dienstleistungen leisten.<br \/>\nF\u00fcr ihre Arbeit spielen zwei Aspekte eine wesentliche Rolle: Mehrwerte f\u00fcr Kunden bzw. die Salzburg AG zu generieren und die konstante Optimierung des Conversation Designs.<br \/>\nMit allen Chatbots &amp; Sprachassistenten soll eine nat\u00fcrliche Unterhaltung m\u00f6glich sein, die bei Usern ein positives Erlebnis schafft und bestm\u00f6glich weiterhilft.<br \/>\nBevor Sarah Haider zur Salzburg AG wechselte, war die studierte Juristin knapp 10 Jahre im Vertrieb eines internationalen M\u00f6belkonzerns t\u00e4tig.<\/p>\n<\/div>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div><!-- evoss_speaker_lb-->\r\n\t\t\t\t\t\t\t\t<\/div><!-- hidden section-->\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Digitalmanagerin Chatbot & Social Intranet | Salzburg AG<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/Diabolocom_Foto_Rene-Jacobi_MCL-e1694087868191.jpeg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Ren\u00e9 Jacobi<\/h3>\r\n\t\t\t\t\t\t\t\t<div class='evospk_hidden'>\r\n\t\t\t\t\t\t\t\t\t<div class='evoss_speaker_lb'>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_img\">\r\n\t\t\t\t\t\t\t\t\t\t<span style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/Diabolocom_Foto_Rene-Jacobi_MCL-e1694087868191.jpeg)'><\/span><\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_info\">\r\n\t\t\t\t\t\t\t\t\t\t<h2>Ren\u00e9 Jacobi<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t<p class='evo_speaker_title'>Head of Customer Operations DACH | diabolocom GmbH<\/p><p class='evo_speaker_company'>diabolocom GmbH<\/p><div class='evo_speaker_desc'><p>Ren\u00e9 ist f\u00fcr den DACH Bereich verantwortlich f\u00fcr die Bereiche Account Management, Infrastruktur, Projekt-Management sowie Legal.<\/p>\n<\/div>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div><!-- evoss_speaker_lb-->\r\n\t\t\t\t\t\t\t\t<\/div><!-- hidden section-->\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Head of Customer Operations DACH | diabolocom GmbH<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/gkk_Foto_Stephan-Schmidl_MCL-600x800.jpg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Stephan Schmidl<\/h3>\r\n\t\t\t\t\t\t\t\t<div class='evospk_hidden'>\r\n\t\t\t\t\t\t\t\t\t<div class='evoss_speaker_lb'>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_img\">\r\n\t\t\t\t\t\t\t\t\t\t<span style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/gkk_Foto_Stephan-Schmidl_MCL-600x800.jpg)'><\/span><\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_info\">\r\n\t\t\t\t\t\t\t\t\t\t<h2>Stephan Schmidl<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t<p class='evo_speaker_title'>Executive Client Service Director | gkk DialogGroup GmbH<\/p><p class='evo_speaker_company'>gkk DialogGroup GmbH<\/p><div class='evo_speaker_desc'><p>Stephan Schmidl geh\u00f6rt seit 2015 zum Team der gkk dialog am M\u00fcnchener Standort. Dort zeichnet er f\u00fcr das Agenturgesch\u00e4ft verantwortlich und betreut neben Kunden wie z.B. MSD Tiergesundheit auch PAYBACK als Key Account. Mit Ausbildungen zum Speditionskaufmann, zum Handelsfachwirt und schlie\u00dflich zum Marketing-Fachkaufmann legte Stephan Schmidl den Grundstein f\u00fcr seinen beruflichen Werdegang. Sein Fokusthema CRM erarbeitete er sich in diversen Agenturen und dort vor allem mit Automotive-Kunden wie z.B. Ford, Toyota, BMW, Volvo und MAN. Als Managing Partner bei Draftfcb baute er die Agenturb\u00fcros in Wolfsburg und Prag f\u00fcr Volkswagen (digitales CRM) und Skoda (globales CRM) auf. Bei gkk dialog gilt er deshalb als ausgewiesener Fachmann f\u00fcr alle Themen rund um das Customer Relationship Management. Heute besch\u00e4ftigt er sich \u00fcberwiegend damit, die \u201ealte CRM-Welt\u201c an die technischen Innovationen und gesellschaftlichen Entwicklungen anzupassen, um sie in die neuen, digitalen Kan\u00e4le zu integrieren. Das, was daraus f\u00fcr Unternehmen und Verbraucher entsteht und resultiert, nennt Stephan Schmidl \u201eNext CRM\u201c.<\/p>\n<\/div>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div><!-- evoss_speaker_lb-->\r\n\t\t\t\t\t\t\t\t<\/div><!-- hidden section-->\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Executive Client Service Director | gkk DialogGroup GmbH<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/Zendesk_Foto_Bjoern-Bauer_MCL_nach-KHB-e1695736559627.png)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Bj\u00f6rn Bauer<\/h3>\r\n\t\t\t\t\t\t\t\t<div class='evospk_hidden'>\r\n\t\t\t\t\t\t\t\t\t<div class='evoss_speaker_lb'>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_img\">\r\n\t\t\t\t\t\t\t\t\t\t<span style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/Zendesk_Foto_Bjoern-Bauer_MCL_nach-KHB-e1695736559627.png)'><\/span><\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_info\">\r\n\t\t\t\t\t\t\t\t\t\t<h2>Bj\u00f6rn Bauer<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t<p class='evo_speaker_title'>Director, Solutions Consulting | Zendesk GmbH<\/p><p class='evo_speaker_company'>Zendesk GmbH<\/p><div class='evo_speaker_desc'><p>Bj\u00f6rn Bauer blickt auf \u00fcber 20 Jahre Erfahrung in der Kundenservice- und Softwarebranche zur\u00fcck. Als Teil des Zendesk F\u00fchrungsteams f\u00fcr Deutschland, \u00d6sterreich und die Schweiz ist er f\u00fcr den Bereich Presales verantwortlich und hilft gemeinsam mit seinem Team, Kunden, die f\u00fcr sie passenden CX-L\u00f6sungen zu gestalten und Customer Service Excellence zu erreichen.<\/p>\n<\/div>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div><!-- evoss_speaker_lb-->\r\n\t\t\t\t\t\t\t\t<\/div><!-- hidden section-->\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Director, Solutions Consulting | Zendesk GmbH<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/04\/Seismic_Foto_Stefan-Janssen_MCL-e1666685175736.jpeg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Stefan Janssen<\/h3>\r\n\t\t\t\t\t\t\t\t<div class='evospk_hidden'>\r\n\t\t\t\t\t\t\t\t\t<div class='evoss_speaker_lb'>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_img\">\r\n\t\t\t\t\t\t\t\t\t\t<span style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/04\/Seismic_Foto_Stefan-Janssen_MCL-e1666685175736.jpeg)'><\/span><\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_info\">\r\n\t\t\t\t\t\t\t\t\t\t<h2>Stefan Janssen<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t<p class='evo_speaker_title'>Regional VP CEMEA | Seismic<\/p><p class='evo_speaker_company'>Seismic<\/p><div class='evo_speaker_desc'><p>Stefan Janssen ist als RVP CEMEA verantwortlich die Regionen DACH &amp; Eastern Europe bei Seismic. Der studierte Wirtschaftswissenschaftler begeistert sich seit vielen Jahren f\u00fcr das Thema Customer Experience. Bevor er zu Seismic kam, arbeitete er bei verschiedenen Cloud Anbietern im CX Umfeld so u.a. bei der SAP AG und Callidus.<\/p>\n<\/div>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div><!-- evoss_speaker_lb-->\r\n\t\t\t\t\t\t\t\t<\/div><!-- hidden section-->\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Regional VP CEMEA | Seismic<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/06\/Seismic_Foto_Jens-Lehnhardt_MCL-scaled-e1665472861540-800x774.jpg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Jens Lehnhardt<\/h3>\r\n\t\t\t\t\t\t\t\t<div class='evospk_hidden'>\r\n\t\t\t\t\t\t\t\t\t<div class='evoss_speaker_lb'>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_img\">\r\n\t\t\t\t\t\t\t\t\t\t<span style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/06\/Seismic_Foto_Jens-Lehnhardt_MCL-scaled-e1665472861540-800x774.jpg)'><\/span><\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_info\">\r\n\t\t\t\t\t\t\t\t\t\t<h2>Jens Lehnhardt<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t<p class='evo_speaker_title'>Sales Engineer CEMEA | Seismic<\/p><p class='evo_speaker_company'>Seismic<\/p><div class='evo_speaker_desc'><p>Bei Seismic ist Jens Lehnhardt zust\u00e4ndig f\u00fcr die Gestaltung der digitalen B2B-Customer-Journey im Marketing- und Vertriebs-Bereich von unterschiedlichen Branchen.<br \/>\nAls studierter Wirtschaftspsychologe besch\u00e4ftigt er sich schon viele Jahre damit, wie Unternehmen erfolgreich ihre Customer Journey den Bed\u00fcrfnissen ihrer Kunden anpassen k\u00f6nnen und so erfolgreicher im go-to-market sind.<\/p>\n<\/div>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div><!-- evoss_speaker_lb-->\r\n\t\t\t\t\t\t\t\t<\/div><!-- hidden section-->\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Sales Engineer CEMEA | Seismic<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/06\/VIER_Foto_Svenja-Kinzel_MCL-scaled-e1664878979668-800x785.jpg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Svenja Kinzel<\/h3>\r\n\t\t\t\t\t\t\t\t<div class='evospk_hidden'>\r\n\t\t\t\t\t\t\t\t\t<div class='evoss_speaker_lb'>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_img\">\r\n\t\t\t\t\t\t\t\t\t\t<span style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/06\/VIER_Foto_Svenja-Kinzel_MCL-scaled-e1664878979668-800x785.jpg)'><\/span><\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_info\">\r\n\t\t\t\t\t\t\t\t\t\t<h2>Svenja Kinzel<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t<p class='evo_speaker_title'>Head of Sales & Partner | Vier GmbH<\/p><p class='evo_speaker_company'>Vier GmbH<\/p><div class='evo_speaker_desc'><p>Svenja ist seit 2020 bei VIER und verantwortet seit Mai 2022 als Head of Sales den Direktvertrieb, den Partnervertrieb und das Bestandskundenmanagement. Die begeisterte Handballerin lebt den Vertrieb mit Leidenschaft und ist \u00fcberzeugt: \u201eVIER ist auf dem Sprung in neue M\u00e4rkte. Wir werden diesen M\u00e4rkten passgenaue L\u00f6sungen liefern und damit den neuen europ\u00e4ischen Standard setzen!\u201c. Als zertifizierte PRINCE2\u00ae Projektmanagerin und Eigenland\u00ae Beraterin setzt Svenja mit ihrem Team auf die Kombination aus jahrelanger Erfahrung mit neuen Ideen. Sie spornt ihr Team dabei an, stets \u00fcber sich selbst hinauszuwachsen und jeden Tag ein bisschen besser zu werden. \u201eUnsere Arbeit zeichnet sich durch Energie, Schnelligkeit, Entschlusskraft und kurze Wege aus! Wir agieren nach dem Motto \u201aEiner f\u00fcr alle und alle f\u00fcr einen\u2018 und gestalten gemeinsam die Zukunft von VIER und unseren Kunden!\u201c<\/p>\n<\/div>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div><!-- evoss_speaker_lb-->\r\n\t\t\t\t\t\t\t\t<\/div><!-- hidden section-->\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Head of Sales & Partner | Vier GmbH<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/ServiceOcean_Foto_Alex-Schagen_MCL-e1694092452750-800x792.jpg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Dr. Alexander Schagen<\/h3>\r\n\t\t\t\t\t\t\t\t<div class='evospk_hidden'>\r\n\t\t\t\t\t\t\t\t\t<div class='evoss_speaker_lb'>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_img\">\r\n\t\t\t\t\t\t\t\t\t\t<span style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/ServiceOcean_Foto_Alex-Schagen_MCL-e1694092452750-800x792.jpg)'><\/span><\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_info\">\r\n\t\t\t\t\t\t\t\t\t\t<h2>Dr. Alexander Schagen<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t<p class='evo_speaker_title'>Gr\u00fcnder | ServiceOcean AG<\/p><p class='evo_speaker_company'>ServiceOcean AG<\/p><div class='evo_speaker_desc'><p>Auf Basis meiner mehrj\u00e4hrigen Servicecenter-Forschung setze ich mich heute mit Vortr\u00e4gen und Artikeln f\u00fcr digitale Warteschleifen mit Behavioral Science ein.Dr. Alexander Schagen ist Gr\u00fcnder von ServiceOcean. Heute engagiert sich Alex in Vortr\u00e4gen und Artikeln f\u00fcr Digitale Warteschleifen mit Behavioral Data Science. Zuvor hat er die Erfolgsfaktoren von Servicecentern am Institut f\u00fcr Marketing der Universit\u00e4t St.Gallen (HSG) praxisnah untersucht. Seine Doktorarbeit ist im Gabler Verlag erschienen.<\/p>\n<\/div>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div><!-- evoss_speaker_lb-->\r\n\t\t\t\t\t\t\t\t<\/div><!-- hidden section-->\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Gr\u00fcnder | ServiceOcean AG<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/Photo_maik-henrik.teichmann-scaled-e1681979363132-800x734.jpg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Dr. Maik-Henrik Teichmann<\/h3>\r\n\t\t\t\t\t\t\t\t<div class='evospk_hidden'>\r\n\t\t\t\t\t\t\t\t\t<div class='evoss_speaker_lb'>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_img\">\r\n\t\t\t\t\t\t\t\t\t\t<span style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/Photo_maik-henrik.teichmann-scaled-e1681979363132-800x734.jpg)'><\/span><\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_info\">\r\n\t\t\t\t\t\t\t\t\t\t<h2>Dr. Maik-Henrik Teichmann<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t<p class='evo_speaker_title'>Projektleiter CRM Strategie | DB Fernverkehr AG<\/p><p class='evo_speaker_company'>DB Fernverkehr AG<\/p><div class='evo_speaker_desc'><p>Dr. Maik-Henrik Teichmann ist seit Oktober 2019 bei der DB Fernverkehr als Projektleiter CRM-Strategie t\u00e4tig.<br \/>\nIn dieser Rolle berichtet er an den Abteilungsleiter CRM-Strategie und verantwortet Aktivit\u00e4ten zur Entwicklung der gesamthaften CRM-Strategie \u00fcber alle CRM-Disziplinen hinweg: Kundenservice, Kundenkommunikation und Kundenbindung. Dies beinhaltet neben dem regelm\u00e4\u00dfigen Review der CRM-Strategie auch die kurz- bis mittelfristige strategische Roadmap-Planung. Im Projekt Next Generation CRM verantwortet Herr Dr. Teichmann zudem die Sicherstellung der Konsistenz zwischen dem technischen und dem fachlichen CRM-Zielbild im Rahmen der Implementierung einer zukunftsf\u00e4higen State-of-the-Art CRM-IT.<\/p>\n<\/div>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div><!-- evoss_speaker_lb-->\r\n\t\t\t\t\t\t\t\t<\/div><!-- hidden section-->\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Projektleiter CRM Strategie | DB Fernverkehr AG<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/AIA_JohannesBrott-scaled-e1695038820624-800x718.jpg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Johannes Brott<\/h3>\r\n\t\t\t\t\t\t\t\t<div class='evospk_hidden'>\r\n\t\t\t\t\t\t\t\t\t<div class='evoss_speaker_lb'>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_img\">\r\n\t\t\t\t\t\t\t\t\t\t<span style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/AIA_JohannesBrott-scaled-e1695038820624-800x718.jpg)'><\/span><\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_info\">\r\n\t\t\t\t\t\t\t\t\t\t<h2>Johannes Brott<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t<p class='evo_speaker_title'>Teamlead Social Media | Audi Interaction GmbH<\/p><p class='evo_speaker_company'>Audi Interaction GmbH<\/p><div class='evo_speaker_desc'><p>Johannes Brott verantwortet den Bereich Social Media Kundenkommunikation bei der Audi Interaction GmbH. Mit einem kundenzentrierten Ansatz liegt sein Fokus auf der Schaffung von Premium Kundenerlebnissen f\u00fcr Audi Fans und Kunden \u00fcber alle Social Media Kan\u00e4le hinweg. Sein Team kreiert mit gezielten Aktivit\u00e4ten interaktive Communities mit echtem Mehrwert f\u00fcr User und Marke. Aktuelle technologische Entwicklungen im Bereich Conversational AI sieht er als Chance, dem Kunden eine noch bessere Customer Experience zu bieten, indem Individualisierung, Empathie und kurze Reaktionszeiten vereint werden. Das Kundenerlebnis steht hierbei immer im Mittelpunkt.<\/p>\n<\/div>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div><!-- evoss_speaker_lb-->\r\n\t\t\t\t\t\t\t\t<\/div><!-- hidden section-->\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Teamlead Social Media | Audi Interaction GmbH<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/Uribe_Foto-e1686131548793.jpg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Katharina Uribe Casillas<\/h3>\r\n\t\t\t\t\t\t\t\t<div class='evospk_hidden'>\r\n\t\t\t\t\t\t\t\t\t<div class='evoss_speaker_lb'>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_img\">\r\n\t\t\t\t\t\t\t\t\t\t<span style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/Uribe_Foto-e1686131548793.jpg)'><\/span><\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_info\">\r\n\t\t\t\t\t\t\t\t\t\t<h2>Katharina Uribe Casillas<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t<p class='evo_speaker_title'>SVP Global Head Customer Development Contract Logistics | Kuehne + Nagel International AG<\/p><p class='evo_speaker_company'>Kuehne + Nagel International AG<\/p><div class='evo_speaker_desc'><p>Katharina Uribe Casillas ist seid 1999 bei Kuehne + Nagel besch\u00e4ftigt und ist nach einer dualen Ausbildung zur Betriebswirtin in Logistik bei einem Management Trainee Programm in den L\u00e4ndern Spanien, USA, Polen und Schweiz in der Kontraktlogistik in verschiedenen Bereichen von Verkauf, bis kontinuierliche Verbesserung und Qualit\u00e4tswesen t\u00e4tig gewesen. Von 2003 bis 2007 war Frau Uribe in der Landesgesellschaft von K\u00fchne + Nagel Mexiko angestellt und hat dort zuletzt einen Lagerbetrieb in der Ersatzteillogistik f\u00fcr die Automobilbranche in der Hochlaufphase begleitet und danach operativ mit mehr als 50 Mitarbeitern geleitet. Danach ist sie der Automobilbranche noch 10 Jahre treu geblieben und hat dann als VP Global Business Development Automotive in der Hauptniederlassung in der Schweiz die F\u00fchrung f\u00fcr die Entwicklung von Automobilkunden und die globale Strategie verantwortet. Darauf folgten verschiedene zus\u00e4tzliche T\u00e4tigkeiten als VP Global Industrial und Automotive und auch f\u00fcr den Bereich Government &amp; Defense bis Sie 2021 die globale Verantwortung f\u00fcr Consumer und eCommerce in einer sehr spannenden Covid Zeit wo Consumer essential von einem zum anderen Tag zum wichtigsten Gesch\u00e4ftsbereich wurde. Seit Juli 2022 ist Frau Uribe in der jetzigen T\u00e4tigkeit als SVP Head of Global Customer Development und zust\u00e4ndig f\u00fcr alle Industrien und Verticals inklusive globale Marktentwicklung, Growth Strategi, CRM, Marketingt\u00e4tigkeiten und Verkaufstrategie in 4 KN Regionen verantwortlich. In dieser Funktion raportiert Frau Uribe direkt an die Gesch\u00e4ftleitung, das Vorstandmitglied f\u00fcr die globale Kontraktlogistik. Die Kontraktlogistik ist mit 5.1 bn CHF und 49.000 Mitarbeitern in 2022 auf Rang 3 der gr\u00f6ssten globalen Logistikfirmen ist.<\/p>\n<\/div>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div><!-- evoss_speaker_lb-->\r\n\t\t\t\t\t\t\t\t<\/div><!-- hidden section-->\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>SVP Global Head Customer Development Contract Logistics | Kuehne + Nagel International AG<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/Peter-Doerr-scaled-e1682339305607-782x800.jpg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Peter D\u00f6rr<\/h3>\r\n\t\t\t\t\t\t\t\t<div class='evospk_hidden'>\r\n\t\t\t\t\t\t\t\t\t<div class='evoss_speaker_lb'>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_img\">\r\n\t\t\t\t\t\t\t\t\t\t<span style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/Peter-Doerr-scaled-e1682339305607-782x800.jpg)'><\/span><\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_info\">\r\n\t\t\t\t\t\t\t\t\t\t<h2>Peter D\u00f6rr<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t<p class='evo_speaker_title'>Leiter Vertrieb und Kundenbetreuung | CosmosDirekt<\/p><p class='evo_speaker_company'>CosmosDirekt<\/p>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div><!-- evoss_speaker_lb-->\r\n\t\t\t\t\t\t\t\t<\/div><!-- hidden section-->\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Leiter Vertrieb und Kundenbetreuung | CosmosDirekt<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/NEU_Foto_OlafTidelski-scaled-e1684749737432-800x722.jpg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Dr. Olaf Tidelski<\/h3>\r\n\t\t\t\t\t\t\t\t<div class='evospk_hidden'>\r\n\t\t\t\t\t\t\t\t\t<div class='evoss_speaker_lb'>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_img\">\r\n\t\t\t\t\t\t\t\t\t\t<span style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/NEU_Foto_OlafTidelski-scaled-e1684749737432-800x722.jpg)'><\/span><\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_info\">\r\n\t\t\t\t\t\t\t\t\t\t<h2>Dr. Olaf Tidelski<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t<p class='evo_speaker_title'>Chief Customer Officer & Mitglied der Gesch\u00e4ftsf\u00fchrung | Allianz in Deutschland<\/p><p class='evo_speaker_company'>Allianz in Deutschland<\/p><div class='evo_speaker_desc'><p>Olaf Tidelski ist seit 2016 Chief Customer Officer (CCO) der Allianz und damit Stimme der 20 Mio. Kunden im Unternehmen. Seine Leidenschaft ist es, unterschiedliches Kundenverhalten sowie Bedarfe von Menschen umfassend zu verstehen und ma\u00dfgeschneiderte L\u00f6sungen jenseits traditionellen Denkens zu entwickeln. Daf\u00fcr verantwortet er alle Customer Insights &amp; Marktforschungsmethoden, die internen Kundendaten &amp; UX Standards sowie die systematische Messung von Weiterempfehlungsbereitschaft und Kundenzufriedenheit. \u201eEine der spannendsten Aufgaben, die es derzeit in der Allianz gibt.\u201c Zudem sp\u00fcrt er \u2013 industrie\u00fcbergreifend \u2013 neue Kundentrends und -benchmarks auf. Vor seiner T\u00e4tigkeit als CCO war er als Leiter Leistungs- und Gesundheitsmanagement bei der Allianz Privaten Krankenversicherung t\u00e4tig.<\/p>\n<p>Olaf Tidelski studierte VWL und Psychologie, promovierte im Bereich Innovationsmanagement und absolvierte verschiedene Zusatzausbildungen mit Schwerpunkt Transformation (u.a. Stanford University). Er ist zudem CEO der Driven By GmbH, ein CX Beratungs Spin off der Allianz, sowie Vorstand der Initiative D21, die im Auftrag der Bundesregierung j\u00e4hrlich den digitalen Fortschritt in der Gesellschaft beschreibt. Seit 2021 agiert Dr. Tidelski auch als Gesch\u00e4ftsf\u00fchrer der Allianz Kunde &amp; Markt GmbH. Er ist verheiratet, Vater von drei Kindern und kommt t\u00e4glich mit dem Fahrrad ins B\u00fcro.<\/p>\n<\/div>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div><!-- evoss_speaker_lb-->\r\n\t\t\t\t\t\t\t\t<\/div><!-- hidden section-->\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Chief Customer Officer & Mitglied der Gesch\u00e4ftsf\u00fchrung | Allianz in Deutschland<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/Profilbild_Sarah-scaled-e1691403591573-800x790.jpg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Sarah Rojewski<\/h3>\r\n\t\t\t\t\t\t\t\t<div class='evospk_hidden'>\r\n\t\t\t\t\t\t\t\t\t<div class='evoss_speaker_lb'>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_img\">\r\n\t\t\t\t\t\t\t\t\t\t<span style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/Profilbild_Sarah-scaled-e1691403591573-800x790.jpg)'><\/span><\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_info\">\r\n\t\t\t\t\t\t\t\t\t\t<h2>Sarah Rojewski<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t<p class='evo_speaker_title'>Manager CSS AI & Automation, Digital Enablement & Innovation | Telef\u00f3nica Germany GmbH & Co. OHG<\/p><p class='evo_speaker_company'>Telef\u00f3nica Germany GmbH & Co. OHG<\/p>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div><!-- evoss_speaker_lb-->\r\n\t\t\t\t\t\t\t\t<\/div><!-- hidden section-->\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Manager CSS AI & Automation, Digital Enablement & Innovation | Telef\u00f3nica Germany GmbH & Co. OHG<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/Hilber_foto-e1681980099411.jpg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Carsten Hilbers, M.A.<\/h3>\r\n\t\t\t\t\t\t\t\t<div class='evospk_hidden'>\r\n\t\t\t\t\t\t\t\t\t<div class='evoss_speaker_lb'>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_img\">\r\n\t\t\t\t\t\t\t\t\t\t<span style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/Hilber_foto-e1681980099411.jpg)'><\/span><\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_info\">\r\n\t\t\t\t\t\t\t\t\t\t<h2>Carsten Hilbers, M.A.<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t<p class='evo_speaker_title'>Director Customer Experience & Customer Journey Management & Digital Self-Service | Tele Columbus AG<\/p><p class='evo_speaker_company'>Tele Columbus AG<\/p><div class='evo_speaker_desc'><p>Carsten Hilbers ist seit 2018 bei der Tele Columbus AG und als Director Customer Experience &amp; Customer Journey Management &amp; Digital Self-Service unter anderem f\u00fcr das Kundenzufriedenheitsprogramm verantwortlich. Neben der Messung der Kundenzufriedenheit liegt hierbei die Optimierung aller Kontaktkanal- und Customer Journey-spezifischen Prozesse zwecks Optimierung des Net Promoter Scores (NPS) im Fokus. Vor seiner T\u00e4tigkeit f\u00fcr der Tele Columbus, die unter der Konsumentenmarke PYUR auf dem deutschen Markt aktiv ist, war Carsten Hilbers in internationalen F\u00fchrungspositionen bei der Citigroup, der Barclays Bank und bei der GHX, dem globalen Marktf\u00fchrer f\u00fcr Supply Chain Management im Healthcare Bereich, verantwortlich. Carsten Hilbers besitzt ein Diplom und Master-Abschluss in Betriebswirtschaft der Hochschulen Bochum und G\u00f6ttingen.<\/p>\n<\/div>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div><!-- evoss_speaker_lb-->\r\n\t\t\t\t\t\t\t\t<\/div><!-- hidden section-->\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Director Customer Experience & Customer Journey Management & Digital Self-Service | Tele Columbus AG<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/svoss_gross-e1695038660497.jpg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Stephen Voss<\/h3>\r\n\t\t\t\t\t\t\t\t<div class='evospk_hidden'>\r\n\t\t\t\t\t\t\t\t\t<div class='evoss_speaker_lb'>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_img\">\r\n\t\t\t\t\t\t\t\t\t\t<span style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/svoss_gross-e1695038660497.jpg)'><\/span><\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_info\">\r\n\t\t\t\t\t\t\t\t\t\t<h2>Stephen Voss<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t<p class='evo_speaker_title'>Vorstand Vertrieb & Marketing | Neodigital Versicherung AG<\/p><p class='evo_speaker_company'>Neodigital Versicherung AG<\/p><div class='evo_speaker_desc'><p>Stephen Voss begann seine berufliche Laufbahn bei der Allianz AG in Frankfurt. Nach Abschluss seines Studiums 1997 als Dipl. Betriebswirt arbeitete Stephen Voss f\u00fcr \u00fcber 10 Jahre u.a. f\u00fcr die Deutsche Bank und die Halifax-Bank of Scotland in Luxemburg.<br \/>\nNach verschiedenen beruflichen Stationen war er von 2010 bis Mitte 2013 als General Management Executive Manager f\u00fcr die AIG Group in Frankfurt t\u00e4tig.<br \/>\nVon Mitte 2013 bis 2016 begleitete er die Position Profit Center Manager Broker Personal Lines &amp; Small Business f\u00fcr die Zurich Insurance Group und war zugleich als Vorstandsvorsitzender f\u00fcr die Baden-Badener Versicherung AG mit den Ressorts Vertrieb und Personal t\u00e4tig.<br \/>\nSeit dem 1. Januar 2017 ist Herr Voss zugleich Mitgr\u00fcnder und Vorstand f\u00fcr Vertrieb und Marketing der Neodigital AG in Neunkirchen.<br \/>\nStephen Voss besitzt sowohl die britische als auch die deutsche Staatsangeh\u00f6rigkeit, ist verheiratet und hat drei Kinder.<\/p>\n<\/div>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div><!-- evoss_speaker_lb-->\r\n\t\t\t\t\t\t\t\t<\/div><!-- hidden section-->\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Vorstand Vertrieb & Marketing | Neodigital Versicherung AG<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/Paul-Hewitt_Foto.jpg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Nils Sch\u00f6nburg<\/h3>\r\n\t\t\t\t\t\t\t\t<div class='evospk_hidden'>\r\n\t\t\t\t\t\t\t\t\t<div class='evoss_speaker_lb'>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_img\">\r\n\t\t\t\t\t\t\t\t\t\t<span style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/Paul-Hewitt_Foto.jpg)'><\/span><\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_info\">\r\n\t\t\t\t\t\t\t\t\t\t<h2>Nils Sch\u00f6nburg<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t<p class='evo_speaker_title'>Head of Digital Marketing & E-Commerce | Paul Hewitt GmbH<\/p><p class='evo_speaker_company'>Paul Hewitt GmbH<\/p>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div><!-- evoss_speaker_lb-->\r\n\t\t\t\t\t\t\t\t<\/div><!-- hidden section-->\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Head of Digital Marketing & E-Commerce | Paul Hewitt GmbH<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/marcus-nessler_dummy.jpg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Marcus Nessler<\/h3>\r\n\t\t\t\t\t\t\t\t<div class='evospk_hidden'>\r\n\t\t\t\t\t\t\t\t\t<div class='evoss_speaker_lb'>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_img\">\r\n\t\t\t\t\t\t\t\t\t\t<span style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/marcus-nessler_dummy.jpg)'><\/span><\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"evospk_info\">\r\n\t\t\t\t\t\t\t\t\t\t<h2>Marcus Nessler<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t<p class='evo_speaker_title'>Head of Customer Experience | Samsung Electronics GmbH<\/p><p class='evo_speaker_company'>Samsung Electronics GmbH<\/p>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div><!-- evoss_speaker_lb-->\r\n\t\t\t\t\t\t\t\t<\/div><!-- hidden section-->\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Head of Customer Experience | Samsung Electronics GmbH<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t<\/ul><div class=\"clear\"><\/div><\/div><\/div><\/div><\/div><div class='evocard_row'><div id='event_addtocal' class='evocard_box addtocal' data-c='' \n\t\t\t\t\tstyle=''><div class='evo_metarow_ICS evorow evcal_evdata_row'>\n\t\t\t\t\t\t\t\t\t<span class='evcal_evdata_icons'><i class='fa fa-calendar-o'><\/i><\/span>\n\t\t\t\t\t\t\t\t\t<div class='evcal_evdata_cell'>\n\t\t\t\t\t\t\t\t\t\t<p><a href='https:\/\/www.businessfactors.de\/wp-admin\/admin-ajax.php?action=eventon_ics_download&event_id=161665&ri=0&nonce=5d22b7c0c4' class='evo_ics_nCal' title='Add to your calendar'>Add to calendar<\/a><\/p>\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div><\/div><\/div><div class='evocard_row'><div id='event_evosch' class='evocard_box evosch' data-c='' \n\t\t\t\t\tstyle=''><div id='evo_schedule' class='evo_metarow_schedule evorow evcal_evdata_row bordb evcal_evrow_sm' data-event_id='161665'>\r\n\t\t\t\t\t<span class='evcal_evdata_icons'><i class='fa fa-calendar-check-o'><\/i><\/span>\r\n\t\t\t\t\t<div class='evcal_evdata_cell'><h3 class='evo_h3'>Schedule<\/h3><ul class='evosch_blocks_list'><ul class='evosch_nav'><li class='evoss_show' data-day='1' title='16. October 2023'>Day 1<\/li><li class='' data-day='2' title='17. October 2023'>Day 2<\/li><\/ul><ul class='evosch_oneday_schedule evoss_show evosch_date_1'><li class='date'>16. October 2023<\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>8:00<\/em> \r\n\t\t\t\t\t\t\t\t<span><b class=''>Registrierung<\/b><span class=''><i>8:00- 9:00<\/i><div class='ct'><p><strong>Die Registrierung erfolgt am Check-In<\/strong><\/p><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>9:00<\/em> \r\n\t\t\t\t\t\t\t\t<span><b class=''>Er\u00f6ffnung der StrategieTage<\/b><span class=''><i>9:00- 9:10<\/i><div class='ct'><p><strong>Begr\u00fc\u00dfung und Er\u00f6ffnung<\/strong><\/p><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>9:10<\/em> \r\n\t\t\t\t\t\t\t\t<span><b class=''>Das CRM \u00d6kosystem als Enabler zur Verwirklichung der CRM Strategie f\u00fcr Kundenservice, Kundenkommunikation und Kundenbindung<\/b><span class=''><i>9:10- 9:50<\/i><div class='ct'><p>Ziel ist der Aufbau einer zukunftsf\u00e4higen State-of-the-Art IT zur strategischen Weiterentwicklung des Customer Relationship Managements. Unsere Anforderungen an eine zuk\u00fcnftige CRM IT resultieren aus<\/p>\r\n<p>\u2022 einer Customer Care Strategie mit hohem Automatisierungsgrad von End-to-Endozessabl\u00e4ufen,<br>\r\n\u2022 der strategische Weiterentwicklung der personalisierten Kundenansprache<br>\r\n\u2022 der Weiterentwicklung des Kundenbindungsprogramms BahnBonus<\/p><p><hr><strong>DB Fernverkehr AG<\/strong><\/p><\/div><u>Speakers: <em class=\"speaker evolb_trigger\" data-lbvals=\"{&quot;lbc&quot;:&quot;evo_get_speaker&quot;,&quot;t&quot;:&quot;Speaker Details&quot;,&quot;ajax&quot;:&quot;yes&quot;,&quot;end&quot;:&quot;client&quot;,&quot;d&quot;:{&quot;eventid&quot;:161665,&quot;speaker_id&quot;:4475,&quot;uid&quot;:&quot;evo_get_speaker&quot;,&quot;action&quot;:&quot;evoss_get_speaker_details&quot;,&quot;load_new_content&quot;:true}}\" >Dr. Maik-Henrik Teichmann<\/em><\/u><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>9:10<\/em> \r\n\t\t\t\t\t\t\t\t<span><b class=''>Einsatz von KI im kundenzentrierten Dialog<\/b><span class=''><i>9:10- 9:50<\/i><div class='ct'><p>\u2022 Besondere Herausforderungen Kundensupport im Premium Segment<br>\r\n\u2022 Potentiale des Einsatzes von KI in Text und Voice Kan\u00e4len<br>\r\n\u2022 Praxisbeispiele f\u00fcr den Einsatz von KI im Kundendialog<br>\r\n\u2022 Ausblick und Vision: Holistischer kundenzentrierter Support<\/p><p><hr><\/p><p><strong>\r\nAudi Interaction GmbH<\/strong><\/p><\/div><u>Speakers: <em class=\"speaker evolb_trigger\" data-lbvals=\"{&quot;lbc&quot;:&quot;evo_get_speaker&quot;,&quot;t&quot;:&quot;Speaker Details&quot;,&quot;ajax&quot;:&quot;yes&quot;,&quot;end&quot;:&quot;client&quot;,&quot;d&quot;:{&quot;eventid&quot;:161665,&quot;speaker_id&quot;:4476,&quot;uid&quot;:&quot;evo_get_speaker&quot;,&quot;action&quot;:&quot;evoss_get_speaker_details&quot;,&quot;load_new_content&quot;:true}}\" >Johannes Brott<\/em><\/u><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>9:10<\/em> \r\n\t\t\t\t\t\t\t\t<span><b class=''>Optimale Kundenerfahrung durch Verbindung Kundenportal mit CRM<\/b><span class=''><i>9:10- 9:50<\/i><div class='ct'><p>\u2022 Customer Centricity und Customer Journey als Ausgangspunkt<br>\r\n\u2022 Customer Portal als zentrales Element f\u00fcr Kundeninteraktion<br>\r\n\u2022 Customer Portal als notwendige Voraussetzung zum Verkaufen Digitaler Services<br>\r\n\u2022 Der MarTech Stack: Zusammenspiel SSO, CRM, &amp; Portal<\/p><p><hr><strong>Continental Automotive Technologies GmbH<\/strong><\/p><\/div><u>Speakers: <em class=\"speaker evolb_trigger\" data-lbvals=\"{&quot;lbc&quot;:&quot;evo_get_speaker&quot;,&quot;t&quot;:&quot;Speaker Details&quot;,&quot;ajax&quot;:&quot;yes&quot;,&quot;end&quot;:&quot;client&quot;,&quot;d&quot;:{&quot;eventid&quot;:161665,&quot;speaker_id&quot;:4572,&quot;uid&quot;:&quot;evo_get_speaker&quot;,&quot;action&quot;:&quot;evoss_get_speaker_details&quot;,&quot;load_new_content&quot;:true}}\" >Dirk Rockendorf<\/em><\/u><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>9:55<\/em> \r\n\t\t\t\t\t\t\t\t<span><b class=''>Ma\u00dfgeschneiderte Kundenbetreuung: Customer enablement through optimal customer segmentation in a global logistics environment<\/b><span class=''><i>9:55- 10:35<\/i><div class='ct'><p>\u2022 present customer segmentation approach with the help of a magic quadrant<br>\r\n\u2022 customer enablement plans tailored to customer needs<br>\r\n\u2022 how does a full customer satisfaction journey enable global relationships and improve retention rate<\/p><p><hr><strong>Kuehne + Nagel International AG<\/strong><\/p><\/div><u>Speakers: <em class=\"speaker evolb_trigger\" data-lbvals=\"{&quot;lbc&quot;:&quot;evo_get_speaker&quot;,&quot;t&quot;:&quot;Speaker Details&quot;,&quot;ajax&quot;:&quot;yes&quot;,&quot;end&quot;:&quot;client&quot;,&quot;d&quot;:{&quot;eventid&quot;:161665,&quot;speaker_id&quot;:4477,&quot;uid&quot;:&quot;evo_get_speaker&quot;,&quot;action&quot;:&quot;evoss_get_speaker_details&quot;,&quot;load_new_content&quot;:true}}\" >Katharina Uribe Casillas<\/em><\/u><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>9:55<\/em> \r\n\t\t\t\t\t\t\t\t<span><b class=''>Service Exzellenz: Wie erreiche ich echte Service-Excellenz<\/b><span class=''><i>9:55- 10:35<\/i><div class='ct'><p>\u2022 Was hei\u00dft \u201eService Exzellenz\u201c f\u00fcr \u201ekontaktbasierte\u201c Versicherer?<br>\r\n\u2022 Was bedeutet das f\u00fcr die Steuerung im Omnikanalvertrieb?<br>\r\n\u2022 Take Aways und Learnings<\/p><p><hr><strong>W\u00fcrttembergische Versicherung AG<\/strong><\/p><\/div><u>Speakers: <em class=\"speaker evolb_trigger\" data-lbvals=\"{&quot;lbc&quot;:&quot;evo_get_speaker&quot;,&quot;t&quot;:&quot;Speaker Details&quot;,&quot;ajax&quot;:&quot;yes&quot;,&quot;end&quot;:&quot;client&quot;,&quot;d&quot;:{&quot;eventid&quot;:161665,&quot;speaker_id&quot;:4485,&quot;uid&quot;:&quot;evo_get_speaker&quot;,&quot;action&quot;:&quot;evoss_get_speaker_details&quot;,&quot;load_new_content&quot;:true}}\" >Dr. Oliver Kleine<\/em><\/u><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>9:55<\/em> \r\n\t\t\t\t\t\t\t\t<span><b class=''>So werden Mitarbeitende zu Brand Ambassadors: Einblicke in das Corporate Influencer-Programm eines Saas-Unternehmens<\/b><span class=''><i>9:55- 10:35<\/i><div class='ct'><p>\u2022 Welche Voraussetzungen m\u00fcssen erf\u00fcllt sein, um ein Corporate Influencer-Programm ins Leben zu rufen<br>\r\n\u2022 Erfolgskriterien, Ma\u00dfnahmen und Learnings nach zwei Jahren<\/p><p><\/p><hr><p><\/p><p><strong>CRIF Deutschland<\/strong><\/p><\/div><u>Speakers: <em class=\"speaker evolb_trigger\" data-lbvals=\"{&quot;lbc&quot;:&quot;evo_get_speaker&quot;,&quot;t&quot;:&quot;Speaker Details&quot;,&quot;ajax&quot;:&quot;yes&quot;,&quot;end&quot;:&quot;client&quot;,&quot;d&quot;:{&quot;eventid&quot;:161665,&quot;speaker_id&quot;:4570,&quot;uid&quot;:&quot;evo_get_speaker&quot;,&quot;action&quot;:&quot;evoss_get_speaker_details&quot;,&quot;load_new_content&quot;:true}}\" >Kerstin Valet<\/em><\/u><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>10:35<\/em> \r\n\t\t\t\t\t\t\t\t<span><b class=''>Kaffee- und Teepause<\/b><span class=''><i>10:35- 10:50<\/i><div class='ct'><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>10:50<\/em> \r\n\t\t\t\t\t\t\t\t<span><b class=''>Datasign Thinking - wie lassen sich Daten und Design Thinking f\u00fcr maximalen Kundenfokus zusammen f\u00fchren?<\/b><span class=''><i>10:50- 11:30<\/i><div class='ct'><p>\u2022 Vorstellung Datasign Thinking - eine Marke der Allianz<br>\r\n\u2022 Verbindung von Data Science und Design Thinking<br>\r\n\u2022 Maximaler Kunden- und Mitarbeiterfokus im Innovationsprozess<br>\r\n\u2022 Anstieg NPS und Wachstum<\/p><p><hr><strong>Allianz in Deutschland<\/strong><\/p><\/div><u>Speakers: <em class=\"speaker evolb_trigger\" data-lbvals=\"{&quot;lbc&quot;:&quot;evo_get_speaker&quot;,&quot;t&quot;:&quot;Speaker Details&quot;,&quot;ajax&quot;:&quot;yes&quot;,&quot;end&quot;:&quot;client&quot;,&quot;d&quot;:{&quot;eventid&quot;:161665,&quot;speaker_id&quot;:4479,&quot;uid&quot;:&quot;evo_get_speaker&quot;,&quot;action&quot;:&quot;evoss_get_speaker_details&quot;,&quot;load_new_content&quot;:true}}\" >Dr. Olaf Tidelski<\/em><\/u><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>10:50<\/em> \r\n\t\t\t\t\t\t\t\t<span><b class=''>Conversational AI & LLM- Mensch und Maschine Hand in Hand<\/b><span class=''><i>10:50- 11:30<\/i><div class='ct'><p>\u2022 Was ist Conversational AI &amp; Large Language Modelle?<br>\r\n\u2022 LLM zum anfassen; Rundgang durch die gro\u00dfe Welt der LLM Use Cases und ihre Potenziale<br>\r\n\u2022 Ausblick: Wie werden sich Berufe ver\u00e4ndern und was k\u00f6nnen wir schon heute tun um uns darauf vorzubereiten?<\/p><p><hr><strong>Telef\u00f3nica Germany GmbH &amp; Co. OHG<\/strong><\/p><\/div><u>Speakers: <em class=\"speaker evolb_trigger\" data-lbvals=\"{&quot;lbc&quot;:&quot;evo_get_speaker&quot;,&quot;t&quot;:&quot;Speaker Details&quot;,&quot;ajax&quot;:&quot;yes&quot;,&quot;end&quot;:&quot;client&quot;,&quot;d&quot;:{&quot;eventid&quot;:161665,&quot;speaker_id&quot;:4480,&quot;uid&quot;:&quot;evo_get_speaker&quot;,&quot;action&quot;:&quot;evoss_get_speaker_details&quot;,&quot;load_new_content&quot;:true}}\" >Sarah Rojewski<\/em><\/u><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>10:50<\/em> \r\n\t\t\t\t\t\t\t\t<span><b class=''>The Omnichannel View - Mit diesen Daten und KPIs implementierst du in wenigen Minuten ein Dashboard zur profitablen Steuerung deines Marketings<\/b><span class=''><i>10:50- 11:30<\/i><div class='ct'><p>\u2022 Herausforderungen f\u00fcr Marketingverantwortliche im Bereich Datenmanagement &amp; Tools<br>\r\n\u2022 Data-driven Marketing Process<br>\r\n\u2022 Key Metrics identifizieren<br>\r\n\u2022 Live Demo<\/p><p><hr><strong>Paul Hewitt GmbH<\/strong><\/p><\/div><u>Speakers: <em class=\"speaker evolb_trigger\" data-lbvals=\"{&quot;lbc&quot;:&quot;evo_get_speaker&quot;,&quot;t&quot;:&quot;Speaker Details&quot;,&quot;ajax&quot;:&quot;yes&quot;,&quot;end&quot;:&quot;client&quot;,&quot;d&quot;:{&quot;eventid&quot;:161665,&quot;speaker_id&quot;:4483,&quot;uid&quot;:&quot;evo_get_speaker&quot;,&quot;action&quot;:&quot;evoss_get_speaker_details&quot;,&quot;load_new_content&quot;:true}}\" >Nils Sch\u00f6nburg<\/em><\/u><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>11:35<\/em> \r\n\t\t\t\t\t\t\t\t<span><b class=''>NPS als Teil der Unternehmens-DNA bei der Tele Columbus AG<\/b><span class=''><i>11:35- 12:15<\/i><div class='ct'><p>Die Pr\u00e4sentation von P\u03abUR befasst sich mit unserer Sichtweise wie\u2026<\/p>\r\n<p>\u2022 wir bei P\u03abUR unser CEX Programm steuern<br>\r\n\u2022 wir die Bed\u00fcrfnisse und \u201ePain Points\u201c unserer Kunden erfassen<br>\r\n\u2022 wir unsere Kunden in den Mittelpunkt unseres Handelns stellen - wir erfolgreich unsere Unternehmensgruppe aus Sicht der Kundenorientierung \/ - Fokussierung transformieren<br>\r\n\u2022 wir die Erfolgskriterien f\u00fcr ein erfolgreiches CEX Programm einsch\u00e4tzen<br>\r\n\u2022 wir die Auswirkungen auf den NPS, sowie auf unsere operativen Kernziele einsch\u00e4tzen<\/p><p><hr><strong>Tele Columbus AG<\/strong><\/p><\/div><u>Speakers: <em class=\"speaker evolb_trigger\" data-lbvals=\"{&quot;lbc&quot;:&quot;evo_get_speaker&quot;,&quot;t&quot;:&quot;Speaker Details&quot;,&quot;ajax&quot;:&quot;yes&quot;,&quot;end&quot;:&quot;client&quot;,&quot;d&quot;:{&quot;eventid&quot;:161665,&quot;speaker_id&quot;:4481,&quot;uid&quot;:&quot;evo_get_speaker&quot;,&quot;action&quot;:&quot;evoss_get_speaker_details&quot;,&quot;load_new_content&quot;:true}}\" >Carsten Hilbers, M.A.<\/em><\/u><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>11:35<\/em> \r\n\t\t\t\t\t\t\t\t<span><b class=''>Support your Colleague\u2019s Business \u2013 wie die interne Serviceabteilung Teil des Erfolges ist<\/b><span class=''><i>11:35- 12:15<\/i><div class='ct'><p><hr><\/p><p><strong>\r\nTransgourmet Deutschland GmbH &amp; Co. OHG<\/strong><\/p><\/div><u>Speakers: <em class=\"speaker evolb_trigger\" data-lbvals=\"{&quot;lbc&quot;:&quot;evo_get_speaker&quot;,&quot;t&quot;:&quot;Speaker Details&quot;,&quot;ajax&quot;:&quot;yes&quot;,&quot;end&quot;:&quot;client&quot;,&quot;d&quot;:{&quot;eventid&quot;:161665,&quot;speaker_id&quot;:4536,&quot;uid&quot;:&quot;evo_get_speaker&quot;,&quot;action&quot;:&quot;evoss_get_speaker_details&quot;,&quot;load_new_content&quot;:true}}\" >Antje Sawitzki<\/em><\/u><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>11:35<\/em> \r\n\t\t\t\t\t\t\t\t<span><b class=''>Transformation-Hacking: Von gro\u00dfen Ideen zu konkreten Projekten in Zeiten des digitalen Umbruchs<\/b><span class=''><i>11:35- 12:15<\/i><div class='ct'><p>\u2022 Chancen der Digitalisierung auch in komplexen Umgebungen realisieren!<br>\r\n\u2022 Vier Mindsets, die Erfolg erm\u00f6glichen: Plattform-Denken, ernen wollen, kleine Pakete liefern, Agil Planen<\/p><p><\/p><hr><strong>Fidelity Internatinal -\r\nFIL Investment Services GmbH<\/strong><p><\/p><\/div><u>Speakers: <em class=\"speaker evolb_trigger\" data-lbvals=\"{&quot;lbc&quot;:&quot;evo_get_speaker&quot;,&quot;t&quot;:&quot;Speaker Details&quot;,&quot;ajax&quot;:&quot;yes&quot;,&quot;end&quot;:&quot;client&quot;,&quot;d&quot;:{&quot;eventid&quot;:161665,&quot;speaker_id&quot;:3669,&quot;uid&quot;:&quot;evo_get_speaker&quot;,&quot;action&quot;:&quot;evoss_get_speaker_details&quot;,&quot;load_new_content&quot;:true}}\" >Max Schubert<\/em><\/u><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>12:30<\/em> \r\n\t\t\t\t\t\t\t\t<span><b class=''>Die \u00c4ra der intelligenten CX - Das Potenzial von KI im Customer Service<\/b><span class=''><i>12:30- 13:30<\/i><div class='ct'><p>\u2022 Welche KI-Technologien werden zuk\u00fcnftig im Kundenservice eingesetzt?<br>\r\n\u2022 Was sind die Vor- und Nachteile dieser KI-Anwendungen?<br>\r\n\u2022 Wie wird KI die Zukunft des Kundenservices gestalten?<\/p><p><\/p><hr><p><\/p><p><strong>Zendesk GmbH<\/strong><\/p><\/div><u>Speakers: <em class=\"speaker evolb_trigger\" data-lbvals=\"{&quot;lbc&quot;:&quot;evo_get_speaker&quot;,&quot;t&quot;:&quot;Speaker Details&quot;,&quot;ajax&quot;:&quot;yes&quot;,&quot;end&quot;:&quot;client&quot;,&quot;d&quot;:{&quot;eventid&quot;:161665,&quot;speaker_id&quot;:3980,&quot;uid&quot;:&quot;evo_get_speaker&quot;,&quot;action&quot;:&quot;evoss_get_speaker_details&quot;,&quot;load_new_content&quot;:true}}\" >Bj\u00f6rn Bauer<\/em><\/u><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>12:30<\/em> \r\n\t\t\t\t\t\t\t\t<span><b class=''>Outsourcing-Exzellenz: Preis, Qualit\u00e4t, Kapazit\u00e4t und KI<\/b><span class=''><i>12:30- 13:30<\/i><div class='ct'><p>Unser Vortrag beleuchtet das komplexe Zusammenspiel von Preis, Qualit\u00e4t und Kapazit\u00e4t im Outsourcing und zeigt auf, wie K\u00fcnstliche Intelligenz die Effizienz steigern kann. Dieser Vortrag richtet sich an alle, die nachhaltige L\u00f6sungen suchen, um ihre Outsourcing-Strategien zu maximieren und herausragende\r\nErgebnisse zu erzielen.<\/p><p><\/p><hr><strong>Snubes GmbH<\/strong><p><\/p><\/div><u>Speakers: <em class=\"speaker evolb_trigger\" data-lbvals=\"{&quot;lbc&quot;:&quot;evo_get_speaker&quot;,&quot;t&quot;:&quot;Speaker Details&quot;,&quot;ajax&quot;:&quot;yes&quot;,&quot;end&quot;:&quot;client&quot;,&quot;d&quot;:{&quot;eventid&quot;:161665,&quot;speaker_id&quot;:4659,&quot;uid&quot;:&quot;evo_get_speaker&quot;,&quot;action&quot;:&quot;evoss_get_speaker_details&quot;,&quot;load_new_content&quot;:true}}\" >J\u00fcrgen Thom, <\/em><em class=\"speaker evolb_trigger\" data-lbvals=\"{&quot;lbc&quot;:&quot;evo_get_speaker&quot;,&quot;t&quot;:&quot;Speaker Details&quot;,&quot;ajax&quot;:&quot;yes&quot;,&quot;end&quot;:&quot;client&quot;,&quot;d&quot;:{&quot;eventid&quot;:161665,&quot;speaker_id&quot;:4663,&quot;uid&quot;:&quot;evo_get_speaker&quot;,&quot;action&quot;:&quot;evoss_get_speaker_details&quot;,&quot;load_new_content&quot;:true}}\" >Maximilian Fellner<\/em><\/u><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>12:30<\/em> \r\n\t\t\t\t\t\t\t\t<span><b class=''>Wie KI-Technologie Ihnen einen Wettbewerbsvorteil im CC verschaffen kann - von der Planung bis zur Kundeninteraktion<\/b><span class=''><i>12:30- 13:30<\/i><div class='ct'><p>\u2022 GPT-und andere KI-Technologien f\u00fcr das CC<br>\r\n\u2022 180.000.000 Interaktionen als Grundlage f\u00fcr LLM-Sprachmodelle<br>\r\n\u2022 Best-Practices aus dem CC Alltag<\/p><p><hr><strong>paulusresult GmbH \/ NICE EMEA<\/strong><\/p><br>\r\n<\/div><u>Speakers: <em class=\"speaker evolb_trigger\" data-lbvals=\"{&quot;lbc&quot;:&quot;evo_get_speaker&quot;,&quot;t&quot;:&quot;Speaker Details&quot;,&quot;ajax&quot;:&quot;yes&quot;,&quot;end&quot;:&quot;client&quot;,&quot;d&quot;:{&quot;eventid&quot;:161665,&quot;speaker_id&quot;:4588,&quot;uid&quot;:&quot;evo_get_speaker&quot;,&quot;action&quot;:&quot;evoss_get_speaker_details&quot;,&quot;load_new_content&quot;:true}}\" >Christian Steinl, <\/em><em class=\"speaker evolb_trigger\" data-lbvals=\"{&quot;lbc&quot;:&quot;evo_get_speaker&quot;,&quot;t&quot;:&quot;Speaker Details&quot;,&quot;ajax&quot;:&quot;yes&quot;,&quot;end&quot;:&quot;client&quot;,&quot;d&quot;:{&quot;eventid&quot;:161665,&quot;speaker_id&quot;:4587,&quot;uid&quot;:&quot;evo_get_speaker&quot;,&quot;action&quot;:&quot;evoss_get_speaker_details&quot;,&quot;load_new_content&quot;:true}}\" >Michael Paulus<\/em><\/u><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>13:30<\/em> \r\n\t\t\t\t\t\t\t\t<span><b class=''>Lunch<\/b><span class=''><i>13:30- 14:25<\/i><div class='ct'><p>Im Restaurant Jan Wellem<\/p><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>14:25<\/em> \r\n\t\t\t\t\t\t\t\t<span><b class=''>Alles, au\u00dfer auflegen! Digitale Warteschleife mit Behavioral Data Science \u2013 100 % Erreichbarkeit und 85 % Kostensenkung im Servicecenter<\/b><span class=''><i>14:25- 15:25<\/i><div class='ct'><p>\u2022 Was w\u00e4re, wenn Anrufer in Warteschleifen nicht mehr auflegen und mehrfach wieder anrufen?<br>\r\n\u2022 Digitale Warteschleife und Behavioral Data Science vermeiden Aufleger und Wiederw\u00e4hler<br>\r\n\u2022 Aktuelle Fallstudien der ServiceOcean Kunden und neuste Innovationen bei ServiceOcean <\/p><p><hr><\/p><p><strong>\r\nServiceOcean AG<\/strong><\/p><\/div><u>Speakers: <em class=\"speaker evolb_trigger\" data-lbvals=\"{&quot;lbc&quot;:&quot;evo_get_speaker&quot;,&quot;t&quot;:&quot;Speaker Details&quot;,&quot;ajax&quot;:&quot;yes&quot;,&quot;end&quot;:&quot;client&quot;,&quot;d&quot;:{&quot;eventid&quot;:161665,&quot;speaker_id&quot;:3610,&quot;uid&quot;:&quot;evo_get_speaker&quot;,&quot;action&quot;:&quot;evoss_get_speaker_details&quot;,&quot;load_new_content&quot;:true}}\" >Dr. Alexander Schagen<\/em><\/u><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>14:25<\/em> \r\n\t\t\t\t\t\t\t\t<span><b class=''>Atelier Goldner: Umsetzung komplexer CC-Projekte \u2013 binnen 4 Wochen<\/b><span class=''><i>14:25- 15:25<\/i><div class='ct'><p>\u2022 Komplexe Service-Center Organisationen schauen h\u00e4ufig den Wechsel auf neue, insbesondere Cloudbasierte ACD Systeme. Atelier Goldner zeigt auf, wie selbst komplexe Migrationen binnen k\u00fcrzester Zeit m\u00f6glich sind.<br>\r\n\u2022 Ebenfalls wird dargestellt, wie moderne ACD Systeme die Anbindung an Drittsysteme erm\u00f6glichen, und dies mit maximal 30 Minuten Aufwand.<br>\r\n\u2022 Neben dem Wechsel hat Atelier Goldner, durch den Einsatz von verschiedenen AI Features seinen Kundenservice deutlich verbessen k\u00f6nnen<\/p><p><\/p><hr><p><\/p><p><strong>\r\ndiabolocom GmbH<\/strong><\/p><\/div><u>Speakers: <em class=\"speaker evolb_trigger\" data-lbvals=\"{&quot;lbc&quot;:&quot;evo_get_speaker&quot;,&quot;t&quot;:&quot;Speaker Details&quot;,&quot;ajax&quot;:&quot;yes&quot;,&quot;end&quot;:&quot;client&quot;,&quot;d&quot;:{&quot;eventid&quot;:161665,&quot;speaker_id&quot;:4635,&quot;uid&quot;:&quot;evo_get_speaker&quot;,&quot;action&quot;:&quot;evoss_get_speaker_details&quot;,&quot;load_new_content&quot;:true}}\" >Fanny Riehl, <\/em><em class=\"speaker evolb_trigger\" data-lbvals=\"{&quot;lbc&quot;:&quot;evo_get_speaker&quot;,&quot;t&quot;:&quot;Speaker Details&quot;,&quot;ajax&quot;:&quot;yes&quot;,&quot;end&quot;:&quot;client&quot;,&quot;d&quot;:{&quot;eventid&quot;:161665,&quot;speaker_id&quot;:3864,&quot;uid&quot;:&quot;evo_get_speaker&quot;,&quot;action&quot;:&quot;evoss_get_speaker_details&quot;,&quot;load_new_content&quot;:true}}\" >Ren\u00e9 Jacobi<\/em><\/u><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>14:25<\/em> \r\n\t\t\t\t\t\t\t\t<span><b class=''>Content is KI-ng! Really? - KI wird die Content-Erstellung in der Customer Experience transformieren! Wir zeigen Ihnen wie!<\/b><span class=''><i>14:25- 15:25<\/i><div class='ct'><p>\u2022 Welche technischen M\u00f6glichkeiten und praktischen Chancen bietet die KI?<br>\r\n\u2022 Wo liegen die rechtlichen Herausforderungen?<\/p><p><hr><strong>gkk Dialog<\/strong><\/p><\/div><u>Speakers: <em class=\"speaker evolb_trigger\" data-lbvals=\"{&quot;lbc&quot;:&quot;evo_get_speaker&quot;,&quot;t&quot;:&quot;Speaker Details&quot;,&quot;ajax&quot;:&quot;yes&quot;,&quot;end&quot;:&quot;client&quot;,&quot;d&quot;:{&quot;eventid&quot;:161665,&quot;speaker_id&quot;:3966,&quot;uid&quot;:&quot;evo_get_speaker&quot;,&quot;action&quot;:&quot;evoss_get_speaker_details&quot;,&quot;load_new_content&quot;:true}}\" >Stephan Schmidl<\/em><\/u><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>15:35<\/em> \r\n\t\t\t\t\t\t\t\t<span><b class=''>The Future ist Now: K\u00fcnstliche Intelligenz als Schl\u00fcssel f\u00fcr begeisternde Kunden- und Mitarbeitererlebnisse<\/b><span class=''><i>15:35- 16:35<\/i><div class='ct'><p>K\u00fcnstlicher Intelligenz hat l\u00e4ngst Einzug in unseren Alltag gehalten. Doch welche Rolle wird KI zuk\u00fcnftig im Kundenservice einnehmen? Chatbots, ChatGPT und Automatisierung versprechen schnelle und effiziente L\u00f6sungen. Wie k\u00f6nnen Sie also diese vielf\u00e4ltigen Optimierungsm\u00f6glichkeiten gezielt nutzen ohne dabei Ihre Mitarbeiter:innen zu verlieren?<\/p> \r\n<p>Svenja Kinzel, VIER Head of Sales &amp; Partner, nimmt Sie mit auf eine gedankliche Reise und zeigt Ihnen, wie Sie Ihre Mitarbeitenden mit KI-basierter Automatisierung im Kundendialog Schritt f\u00fcr Schritt entlasten und das Kundenerlebnis durch fortgeschrittene KI-F\u00e4higkeiten und maschinelles Lernen auf ein neues Level heben k\u00f6nnen.<\/p><p><hr><strong>VIER GmbH<\/strong><\/p><\/div><u>Speakers: <em class=\"speaker evolb_trigger\" data-lbvals=\"{&quot;lbc&quot;:&quot;evo_get_speaker&quot;,&quot;t&quot;:&quot;Speaker Details&quot;,&quot;ajax&quot;:&quot;yes&quot;,&quot;end&quot;:&quot;client&quot;,&quot;d&quot;:{&quot;eventid&quot;:161665,&quot;speaker_id&quot;:4655,&quot;uid&quot;:&quot;evo_get_speaker&quot;,&quot;action&quot;:&quot;evoss_get_speaker_details&quot;,&quot;load_new_content&quot;:true}}\" >Christian Oldendorf, <\/em><em class=\"speaker evolb_trigger\" data-lbvals=\"{&quot;lbc&quot;:&quot;evo_get_speaker&quot;,&quot;t&quot;:&quot;Speaker Details&quot;,&quot;ajax&quot;:&quot;yes&quot;,&quot;end&quot;:&quot;client&quot;,&quot;d&quot;:{&quot;eventid&quot;:161665,&quot;speaker_id&quot;:4181,&quot;uid&quot;:&quot;evo_get_speaker&quot;,&quot;action&quot;:&quot;evoss_get_speaker_details&quot;,&quot;load_new_content&quot;:true}}\" >Svenja Kinzel<\/em><\/u><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>15:35<\/em> \r\n\t\t\t\t\t\t\t\t<span><b class=''>Hybrider Kundenservice \u2013 Empathie & KI gehen Hand in Hand<\/b><span class=''><i>15:35- 16:35<\/i><div class='ct'><p>\u2022 Disruption im Kundenservice<br>\r\n\u2022 Implementierung hybrider Kundenservicemodelle<br>\r\n\u2022 IVI \u2013 Intelligent Voice Interaction<\/p><p><hr><strong>davero dialog GmbH<\/strong><\/p><\/div><u>Speakers: <em class=\"speaker evolb_trigger\" data-lbvals=\"{&quot;lbc&quot;:&quot;evo_get_speaker&quot;,&quot;t&quot;:&quot;Speaker Details&quot;,&quot;ajax&quot;:&quot;yes&quot;,&quot;end&quot;:&quot;client&quot;,&quot;d&quot;:{&quot;eventid&quot;:161665,&quot;speaker_id&quot;:4204,&quot;uid&quot;:&quot;evo_get_speaker&quot;,&quot;action&quot;:&quot;evoss_get_speaker_details&quot;,&quot;load_new_content&quot;:true}}\" >Adrian Jung<\/em><\/u><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>15:35<\/em> \r\n\t\t\t\t\t\t\t\t<span><b class=''>Daten + KI + CRM: Vertrauensw\u00fcrdige Strategien f\u00fcr mittelst\u00e4ndische Unternehmen<\/b><span class=''><i>15:35- 16:35<\/i><div class='ct'><p>\u2022 Innovation<br>\r\n\u2022 Change Management<br>\r\n\u2022 Generative KI<\/p><p><\/p><hr><strong>Salesforce<\/strong><p><\/p><\/div><u>Speakers: <em class=\"speaker evolb_trigger\" data-lbvals=\"{&quot;lbc&quot;:&quot;evo_get_speaker&quot;,&quot;t&quot;:&quot;Speaker Details&quot;,&quot;ajax&quot;:&quot;yes&quot;,&quot;end&quot;:&quot;client&quot;,&quot;d&quot;:{&quot;eventid&quot;:161665,&quot;speaker_id&quot;:4627,&quot;uid&quot;:&quot;evo_get_speaker&quot;,&quot;action&quot;:&quot;evoss_get_speaker_details&quot;,&quot;load_new_content&quot;:true}}\" >Liesel Klokkers, <\/em><em class=\"speaker evolb_trigger\" data-lbvals=\"{&quot;lbc&quot;:&quot;evo_get_speaker&quot;,&quot;t&quot;:&quot;Speaker Details&quot;,&quot;ajax&quot;:&quot;yes&quot;,&quot;end&quot;:&quot;client&quot;,&quot;d&quot;:{&quot;eventid&quot;:161665,&quot;speaker_id&quot;:4628,&quot;uid&quot;:&quot;evo_get_speaker&quot;,&quot;action&quot;:&quot;evoss_get_speaker_details&quot;,&quot;load_new_content&quot;:true}}\" >Patryk Krzyminski<\/em><\/u><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>16:35<\/em> \r\n\t\t\t\t\t\t\t\t<span><b class=''>Kaffee- und Teepause<\/b><span class=''><i>16:35- 17:00<\/i><div class='ct'><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>17:00<\/em> \r\n\t\t\t\t\t\t\t\t<span><b class=''>Die St\u00e4rke von ServiceNow im E2E-Kundenservice<\/b><span class=''><i>17:00- 18:00<\/i><div class='ct'><p>\u2022 Alleinstellungsmerkmale der Plattform<br>\r\n\u2022 Zwei Praxisbeispiele (B2C\/B2B)<br>\r\n\u2022 Wie starte ich ein Service Excellence \u2013 Projekt?<\/p><p><\/p><hr><strong>Deloitte Consulting GmbH &amp; ServiceNow<\/strong><p><\/p>\r\n<\/div><u>Speakers: <em class=\"speaker evolb_trigger\" data-lbvals=\"{&quot;lbc&quot;:&quot;evo_get_speaker&quot;,&quot;t&quot;:&quot;Speaker Details&quot;,&quot;ajax&quot;:&quot;yes&quot;,&quot;end&quot;:&quot;client&quot;,&quot;d&quot;:{&quot;eventid&quot;:161665,&quot;speaker_id&quot;:4637,&quot;uid&quot;:&quot;evo_get_speaker&quot;,&quot;action&quot;:&quot;evoss_get_speaker_details&quot;,&quot;load_new_content&quot;:true}}\" >Hans Agnischock, <\/em><em class=\"speaker evolb_trigger\" data-lbvals=\"{&quot;lbc&quot;:&quot;evo_get_speaker&quot;,&quot;t&quot;:&quot;Speaker Details&quot;,&quot;ajax&quot;:&quot;yes&quot;,&quot;end&quot;:&quot;client&quot;,&quot;d&quot;:{&quot;eventid&quot;:161665,&quot;speaker_id&quot;:4641,&quot;uid&quot;:&quot;evo_get_speaker&quot;,&quot;action&quot;:&quot;evoss_get_speaker_details&quot;,&quot;load_new_content&quot;:true}}\" >Timo Fuhrmann<\/em><\/u><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>17:00<\/em> \r\n\t\t\t\t\t\t\t\t<span><b class=''>Smart Automation im Customer Service: Wie konkrete Use Cases der Versicherungsbranche aussehen<\/b><span class=''><i>17:00- 18:00<\/i><div class='ct'><p>\u2022 Prozessautomation durch CRM Integration<br>\r\n\u2022 Bessere Agent Assist durch AI<br>\r\n\u2022 VoiceBot: Endlich einfach und g\u00fcnstig<\/p><p><hr><strong>novomind AG<\/strong><\/p><\/div><u>Speakers: <em class=\"speaker evolb_trigger\" data-lbvals=\"{&quot;lbc&quot;:&quot;evo_get_speaker&quot;,&quot;t&quot;:&quot;Speaker Details&quot;,&quot;ajax&quot;:&quot;yes&quot;,&quot;end&quot;:&quot;client&quot;,&quot;d&quot;:{&quot;eventid&quot;:161665,&quot;speaker_id&quot;:3617,&quot;uid&quot;:&quot;evo_get_speaker&quot;,&quot;action&quot;:&quot;evoss_get_speaker_details&quot;,&quot;load_new_content&quot;:true}}\" >Franziska Dempt, <\/em><em class=\"speaker evolb_trigger\" data-lbvals=\"{&quot;lbc&quot;:&quot;evo_get_speaker&quot;,&quot;t&quot;:&quot;Speaker Details&quot;,&quot;ajax&quot;:&quot;yes&quot;,&quot;end&quot;:&quot;client&quot;,&quot;d&quot;:{&quot;eventid&quot;:161665,&quot;speaker_id&quot;:3616,&quot;uid&quot;:&quot;evo_get_speaker&quot;,&quot;action&quot;:&quot;evoss_get_speaker_details&quot;,&quot;load_new_content&quot;:true}}\" >Peter Linnemann, <\/em><em class=\"speaker evolb_trigger\" data-lbvals=\"{&quot;lbc&quot;:&quot;evo_get_speaker&quot;,&quot;t&quot;:&quot;Speaker Details&quot;,&quot;ajax&quot;:&quot;yes&quot;,&quot;end&quot;:&quot;client&quot;,&quot;d&quot;:{&quot;eventid&quot;:161665,&quot;speaker_id&quot;:4633,&quot;uid&quot;:&quot;evo_get_speaker&quot;,&quot;action&quot;:&quot;evoss_get_speaker_details&quot;,&quot;load_new_content&quot;:true}}\" >Sebastian Hartfiel<\/em><\/u><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>17:00<\/em> \r\n\t\t\t\t\t\t\t\t<span><b class=''>Den Kundenservice deutlich entlasten? Mit dem digitalen Kundenportal als zentrale Drehscheibe!<\/b><span class=''><i>17:00- 18:00<\/i><div class='ct'><p>\u2022 <strong>Vertriebsoptimierung:<\/strong> Mit Self- und After-Sales-Services sowie Servicemodellen und Prozessautomatisierung<br>\r\n\u2022 <strong>Self-Service: <\/strong>Steigert die Effizienz und gibt dem Kunden Selbstbestimmung<br>\r\n\u2022 <strong>Personalisierung:<\/strong> Mit kundenspezifischen Angeboten<br>\r\n\u2022 <strong>Kundenbindung:<\/strong> Steht im Mittelpunkt der Kundenbeziehung<\/p><p><hr><strong>Experts in Motion AG<\/strong><\/p><\/div><u>Speakers: <em class=\"speaker evolb_trigger\" data-lbvals=\"{&quot;lbc&quot;:&quot;evo_get_speaker&quot;,&quot;t&quot;:&quot;Speaker Details&quot;,&quot;ajax&quot;:&quot;yes&quot;,&quot;end&quot;:&quot;client&quot;,&quot;d&quot;:{&quot;eventid&quot;:161665,&quot;speaker_id&quot;:4632,&quot;uid&quot;:&quot;evo_get_speaker&quot;,&quot;action&quot;:&quot;evoss_get_speaker_details&quot;,&quot;load_new_content&quot;:true}}\" >Moritz B\u00f6hmer, <\/em><em class=\"speaker evolb_trigger\" data-lbvals=\"{&quot;lbc&quot;:&quot;evo_get_speaker&quot;,&quot;t&quot;:&quot;Speaker Details&quot;,&quot;ajax&quot;:&quot;yes&quot;,&quot;end&quot;:&quot;client&quot;,&quot;d&quot;:{&quot;eventid&quot;:161665,&quot;speaker_id&quot;:4630,&quot;uid&quot;:&quot;evo_get_speaker&quot;,&quot;action&quot;:&quot;evoss_get_speaker_details&quot;,&quot;load_new_content&quot;:true}}\" >Oliver Maisch, <\/em><em class=\"speaker evolb_trigger\" data-lbvals=\"{&quot;lbc&quot;:&quot;evo_get_speaker&quot;,&quot;t&quot;:&quot;Speaker Details&quot;,&quot;ajax&quot;:&quot;yes&quot;,&quot;end&quot;:&quot;client&quot;,&quot;d&quot;:{&quot;eventid&quot;:161665,&quot;speaker_id&quot;:4661,&quot;uid&quot;:&quot;evo_get_speaker&quot;,&quot;action&quot;:&quot;evoss_get_speaker_details&quot;,&quot;load_new_content&quot;:true}}\" >Ulf Seelig<\/em><\/u><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>18:10<\/em> \r\n\t\t\t\t\t\t\t\t<span><b class=''>AI engine: Convert CRM into your Commerce Realization Medium<\/b><span class=''><i>18:10- 19:10<\/i><div class='ct'><p>\u2022 <strong>Commerce:<\/strong> How can you use your valuable data to turn a customer contact into additional and personalized sales opportunity?<br>\r\n\u2022 <strong>AI:<\/strong> What is the added value of supervised AI in ensuring the logic fits your business?<br>\r\n\u2022 <strong>Use cases:<\/strong> How do you integrate an AI engine with your CRM?<\/p><p><hr><strong>Experts in Motion AG \/ SPARQUE.AI<\/strong><\/p><\/div><u>Speakers: <em class=\"speaker evolb_trigger\" data-lbvals=\"{&quot;lbc&quot;:&quot;evo_get_speaker&quot;,&quot;t&quot;:&quot;Speaker Details&quot;,&quot;ajax&quot;:&quot;yes&quot;,&quot;end&quot;:&quot;client&quot;,&quot;d&quot;:{&quot;eventid&quot;:161665,&quot;speaker_id&quot;:4631,&quot;uid&quot;:&quot;evo_get_speaker&quot;,&quot;action&quot;:&quot;evoss_get_speaker_details&quot;,&quot;load_new_content&quot;:true}}\" >Benjamin Rost, <\/em><em class=\"speaker evolb_trigger\" data-lbvals=\"{&quot;lbc&quot;:&quot;evo_get_speaker&quot;,&quot;t&quot;:&quot;Speaker Details&quot;,&quot;ajax&quot;:&quot;yes&quot;,&quot;end&quot;:&quot;client&quot;,&quot;d&quot;:{&quot;eventid&quot;:161665,&quot;speaker_id&quot;:4662,&quot;uid&quot;:&quot;evo_get_speaker&quot;,&quot;action&quot;:&quot;evoss_get_speaker_details&quot;,&quot;load_new_content&quot;:true}}\" >Peter Klinkhamer<\/em><\/u><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><\/ul><\/li><ul class='evosch_oneday_schedule  evosch_date_2'><li class='date'>17. October 2023<\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>9:05<\/em> \r\n\t\t\t\t\t\t\t\t<span><b class=''>Er\u00f6ffnung des 2. Tages<\/b><span class=''><i>9:05- 9:15<\/i><div class='ct'><p>Begr\u00fc\u00dfung und Er\u00f6ffnung<\/p><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>9:15<\/em> \r\n\t\t\t\t\t\t\t\t<span><b class=''>Extended Relationship Management bei Samsung<\/b><span class=''><i>9:15- 9:55<\/i><div class='ct'><p>\u2022 Ver\u00e4nderte Kundenerwartung als Wachstumsmotor<br>\r\n\u2022 Digitale Kundenbindung au\u00dferhalb der eigenen Umgebung<br>\r\n\u2022 Kundenservice als Enabler<\/p><p><hr><strong>Samsung Electronics GmbH<\/strong><\/p><\/div><u>Speakers: <em class=\"speaker evolb_trigger\" data-lbvals=\"{&quot;lbc&quot;:&quot;evo_get_speaker&quot;,&quot;t&quot;:&quot;Speaker Details&quot;,&quot;ajax&quot;:&quot;yes&quot;,&quot;end&quot;:&quot;client&quot;,&quot;d&quot;:{&quot;eventid&quot;:161665,&quot;speaker_id&quot;:4484,&quot;uid&quot;:&quot;evo_get_speaker&quot;,&quot;action&quot;:&quot;evoss_get_speaker_details&quot;,&quot;load_new_content&quot;:true}}\" >Marcus Nessler<\/em><\/u><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>9:15<\/em> \r\n\t\t\t\t\t\t\t\t<span><b class=''>Die digitale Zukunft des Kundenservice: Insights aus der Praxis<\/b><span class=''><i>9:15- 9:55<\/i><div class='ct'><p><\/p><hr><p><\/p><p><strong>\r\nA1 Telekom Austria AG<\/strong><\/p><\/div><u>Speakers: <em class=\"speaker evolb_trigger\" data-lbvals=\"{&quot;lbc&quot;:&quot;evo_get_speaker&quot;,&quot;t&quot;:&quot;Speaker Details&quot;,&quot;ajax&quot;:&quot;yes&quot;,&quot;end&quot;:&quot;client&quot;,&quot;d&quot;:{&quot;eventid&quot;:161665,&quot;speaker_id&quot;:4657,&quot;uid&quot;:&quot;evo_get_speaker&quot;,&quot;action&quot;:&quot;evoss_get_speaker_details&quot;,&quot;load_new_content&quot;:true}}\" >Torsten Strobl<\/em><\/u><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>9:55<\/em> \r\n\t\t\t\t\t\t\t\t<span><b class=''>Kaffee- und Teepause<\/b><span class=''><i>9:55- 10:05<\/i><div class='ct'><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>10:05<\/em> \r\n\t\t\t\t\t\t\t\t<span><b class=''>Mit Kollege Roboter Sch\u00e4den schneller regulieren - es geht also vor allem um Geschwindigkeit<\/b><span class=''><i>10:05- 10:45<\/i><div class='ct'><p>\u2022 KI Schadenerkennung<br>\r\n\u2022 Betrugspr\u00e4vention<br>\r\n\u2022 Effizienz<\/p><p><hr><strong>Neodigital Versicherung AG<\/strong><\/p><\/div><u>Speakers: <em class=\"speaker evolb_trigger\" data-lbvals=\"{&quot;lbc&quot;:&quot;evo_get_speaker&quot;,&quot;t&quot;:&quot;Speaker Details&quot;,&quot;ajax&quot;:&quot;yes&quot;,&quot;end&quot;:&quot;client&quot;,&quot;d&quot;:{&quot;eventid&quot;:161665,&quot;speaker_id&quot;:4482,&quot;uid&quot;:&quot;evo_get_speaker&quot;,&quot;action&quot;:&quot;evoss_get_speaker_details&quot;,&quot;load_new_content&quot;:true}}\" >Stephen Voss<\/em><\/u><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>10:05<\/em> \r\n\t\t\t\t\t\t\t\t<span><b class=''>Agilit\u00e4t im Servicecenter - Herausforderungen f\u00fcr die Steuerung<\/b><span class=''><i>10:05- 10:45<\/i><div class='ct'><p>\u2022 wie agile Ans\u00e4tze auf ein Servicecentermodell angewendet werden k\u00f6nnen<br>\r\n\u2022 warum dies zukunftsgerichtet ist und welche Vorteile es f\u00fcr relevante Stakeholder bringt<br>\r\n\u2022 resultierende Herausforderungen f\u00fcr die Servicecenter-Steuerung<br>\r\n\u2022 Impulse, wie man diesen Herausforderungen begegnen kann<\/p><p><hr><strong>CosmosDirekt<\/strong><\/p><\/div><u>Speakers: <em class=\"speaker evolb_trigger\" data-lbvals=\"{&quot;lbc&quot;:&quot;evo_get_speaker&quot;,&quot;t&quot;:&quot;Speaker Details&quot;,&quot;ajax&quot;:&quot;yes&quot;,&quot;end&quot;:&quot;client&quot;,&quot;d&quot;:{&quot;eventid&quot;:161665,&quot;speaker_id&quot;:4478,&quot;uid&quot;:&quot;evo_get_speaker&quot;,&quot;action&quot;:&quot;evoss_get_speaker_details&quot;,&quot;load_new_content&quot;:true}}\" >Peter D\u00f6rr<\/em><\/u><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>11:00<\/em> \r\n\t\t\t\t\t\t\t\t<span><b class=''>KI im Call Center: Die erfolgreichsten Praxis-Strategien f\u00fcr besseren Kundenservice<\/b><span class=''><i>11:00- 12:00<\/i><div class='ct'><p>\u2022 State-of-the-Art: Wie der KI-Assistent der Salzburg AG seit 5 Jahren das Contact Center entlastet und beeindruckende KPIs erzielt<br>\r\n\u2022 Best Practices: Wie Unternehmen, am Beispiel von Toyota und Lufthansa, KI Agenten einsetzen und so ihre Kunden gl\u00fccklicher machen<br>\r\n\u2022 Strategie: Was Unternehmen jetzt tun m\u00fcssen, um das Potenzial von ChatGPT &amp; Co in der Praxis zu nutzen<\/p><p><hr><strong>Cognigy GmbH \/ Salzburg AG<\/strong><\/p><\/div><u>Speakers: <em class=\"speaker evolb_trigger\" data-lbvals=\"{&quot;lbc&quot;:&quot;evo_get_speaker&quot;,&quot;t&quot;:&quot;Speaker Details&quot;,&quot;ajax&quot;:&quot;yes&quot;,&quot;end&quot;:&quot;client&quot;,&quot;d&quot;:{&quot;eventid&quot;:161665,&quot;speaker_id&quot;:4585,&quot;uid&quot;:&quot;evo_get_speaker&quot;,&quot;action&quot;:&quot;evoss_get_speaker_details&quot;,&quot;load_new_content&quot;:true}}\" >Natalie Atangana, <\/em><em class=\"speaker evolb_trigger\" data-lbvals=\"{&quot;lbc&quot;:&quot;evo_get_speaker&quot;,&quot;t&quot;:&quot;Speaker Details&quot;,&quot;ajax&quot;:&quot;yes&quot;,&quot;end&quot;:&quot;client&quot;,&quot;d&quot;:{&quot;eventid&quot;:161665,&quot;speaker_id&quot;:3681,&quot;uid&quot;:&quot;evo_get_speaker&quot;,&quot;action&quot;:&quot;evoss_get_speaker_details&quot;,&quot;load_new_content&quot;:true}}\" >Sarah Haider<\/em><\/u><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>11:00<\/em> \r\n\t\t\t\t\t\t\t\t<span><b class=''>AI im Kundenservice der Zukunft: Wie wird Generative AI (& Azure Speech-to-Text) mein Contact Center ver\u00e4ndern?<\/b><span class=''><i>11:00- 12:00<\/i><div class='ct'><p>\u2022 Wie klingt richtig guter Kundenservice mit AI schon heute?<br>\r\n\u2022 Wie (und wann) werden ChatGPT &amp; Co. das Contact Center ver\u00e4ndern?<br>\r\n\u2022 Was bedeutet AI f\u00fcr meine Agents? \u00dcber Augmented Agent &amp; AI als Co-Pilot<br>\r\n\u2022 Wohin entwickelt sich AI-Kundenservice in den n\u00e4chsten 5 Jahren?<\/p><p><\/p><hr><strong>Parola GmbH<\/strong><p><\/p>\r\n<\/div><u>Speakers: <em class=\"speaker evolb_trigger\" data-lbvals=\"{&quot;lbc&quot;:&quot;evo_get_speaker&quot;,&quot;t&quot;:&quot;Speaker Details&quot;,&quot;ajax&quot;:&quot;yes&quot;,&quot;end&quot;:&quot;client&quot;,&quot;d&quot;:{&quot;eventid&quot;:161665,&quot;speaker_id&quot;:4664,&quot;uid&quot;:&quot;evo_get_speaker&quot;,&quot;action&quot;:&quot;evoss_get_speaker_details&quot;,&quot;load_new_content&quot;:true}}\" >Paul Kr\u00fcger<\/em><\/u><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>11:00<\/em> \r\n\t\t\t\t\t\t\t\t<span><b class=''>K\u00fcrzere Sales Cycle, h\u00f6here Winrates und gr\u00f6\u00dfere Deals durch Sales Enablement<\/b><span class=''><i>11:00- 12:00<\/i><div class='ct'><p>Nur 6% der Chief Sales Officers sind sehr zuversichtlich, dass ihr Team die Umsatzziele erreichen oder \u00fcbertreffen wird (Gartner). Sales Enablement spielt eine Schl\u00fcsselrolle bei der\r\nSkalierung der Vertriebsorganisation \u00fcber eine Handvoll Leistungstr\u00e4ger hinaus, denn es stellt Best Practices, Wissen und Ressourcen bereit, die der Vertrieb ben\u00f6tigt, um seine Umsatzziele\r\nzu sein.<\/p>\r\n<p>\u2022 B2B-Vertrieb: Warum Sales Enablement unverzichtbar ist<br>\r\n\u2022 Wie Sales Enablement dabei hilft Umsatzziele zu erreichen<br>\r\n\u2022 Wie Sales Enablement das Marketing unterst\u00fctzt und effizienter macht<br>\r\n\u2022 Wie Sales Enablement Call Center unterst\u00fctzt<br>\r\n\u2022 Praxisbeispiele<\/p><p><hr><strong>Seismic<\/strong><\/p><\/div><u>Speakers: <em class=\"speaker evolb_trigger\" data-lbvals=\"{&quot;lbc&quot;:&quot;evo_get_speaker&quot;,&quot;t&quot;:&quot;Speaker Details&quot;,&quot;ajax&quot;:&quot;yes&quot;,&quot;end&quot;:&quot;client&quot;,&quot;d&quot;:{&quot;eventid&quot;:161665,&quot;speaker_id&quot;:4070,&quot;uid&quot;:&quot;evo_get_speaker&quot;,&quot;action&quot;:&quot;evoss_get_speaker_details&quot;,&quot;load_new_content&quot;:true}}\" >Jens Lehnhardt, <\/em><em class=\"speaker evolb_trigger\" data-lbvals=\"{&quot;lbc&quot;:&quot;evo_get_speaker&quot;,&quot;t&quot;:&quot;Speaker Details&quot;,&quot;ajax&quot;:&quot;yes&quot;,&quot;end&quot;:&quot;client&quot;,&quot;d&quot;:{&quot;eventid&quot;:161665,&quot;speaker_id&quot;:4069,&quot;uid&quot;:&quot;evo_get_speaker&quot;,&quot;action&quot;:&quot;evoss_get_speaker_details&quot;,&quot;load_new_content&quot;:true}}\" >Stefan Janssen<\/em><\/u><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>14:20<\/em> \r\n\t\t\t\t\t\t\t\t<span><b class=''>Lunch<\/b><span class=''><i>14:20- 15:10<\/i><div class='ct'><p>Im Restaurant Jan Wellem<\/p><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>15:40<\/em> \r\n\t\t\t\t\t\t\t\t<span><b class=''>Abschiedsumtrunk<\/b><span class=''><i>15:40- 16:10<\/i><div class='ct'><p>In der Hotellobby<\/p><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><\/ul><\/li><\/ul><\/div><\/div><\/div><\/div><div class='evo_card_row_end evcal_close' title='Close'><\/div><\/div><div class='clear end'><\/div><\/div><\/div><\/div>[\/vc_column_text][vc_row_inner row_inner_height_percent=&#8221;0&#8243; 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text_size=&#8221;h1&#8243; text_weight=&#8221;500&#8243; text_height=&#8221;fontheight-104583&#8243; text_space=&#8221;fontspace-177565&#8243; sub_lead=&#8221;yes&#8221; sub_reduced=&#8221;yes&#8221; uncode_shortcode_id=&#8221;956046&#8243; subheading=&#8221;On the 1st day of the event&#8221;]The Gala Dinner[\/vc_custom_heading][vc_single_image media=&#8221;151149&#8243; media_width_percent=&#8221;80&#8243; alignment=&#8221;center&#8221; uncode_shortcode_id=&#8221;199371&#8243;][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;2&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;0&#8243; style=&#8221;light&#8221; back_image=&#8221;134242&#8243; back_position=&#8221;center bottom&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;4&#8243; mobile_width=&#8221;0&#8243; radius=&#8221;xl&#8221; 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Tag der Veranstaltung&#8221;]Der Bingo-Abend[\/vc_custom_heading][vc_single_image media=&#8221;109262&#8243; media_width_percent=&#8221;80&#8243; alignment=&#8221;center&#8221; uncode_shortcode_id=&#8221;173247&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row unlock_row_content=&#8221;yes&#8221; row_height_percent=&#8221;40&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;0&#8243; top_padding=&#8221;2&#8243; bottom_padding=&#8221;2&#8243; back_color=&#8221;color-xsdn&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_use_pixel=&#8221;yes&#8221; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;206489&#8243; back_color_type=&#8221;uncode-palette&#8221; column_width_pixel=&#8221;800&#8243; css=&#8221;.vc_custom_1630313722489{padding-right: 10px !important;padding-left: 10px !important;}&#8221;][vc_column column_width_use_pixel=&#8221;yes&#8221; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;3&#8243; 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uncode_shortcode_id=&#8221;944041&#8243;]CallCenterProfi is the leading trade magazine for professional service management.[\/vc_custom_heading][vc_empty_space empty_h=&#8221;1&#8243;][vc_button size=&#8221;link&#8221; custom_typo=&#8221;yes&#8221; font_family=&#8221;font-792521&#8243; font_weight=&#8221;400&#8243; letter_spacing=&#8221;fontspace-118734&#8243; icon_position=&#8221;right&#8221; display=&#8221;inline&#8221; inline_mobile=&#8221;yes&#8221; icon=&#8221;fa fa-external-link&#8221; uncode_shortcode_id=&#8221;529624&#8243; link=&#8221;url:https%3A%2F%2Fwww.callcenterprofi.de|title:www.callcenterprofi.de|target:_blank|rel:nofollow&#8221;]Further information[\/vc_button][\/vc_column_inner][\/vc_row_inner][vc_row_inner row_inner_height_percent=&#8221;100&#8243; overlay_alpha=&#8221;50&#8243; equal_height=&#8221;yes&#8221; gutter_size=&#8221;0&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;126965&#8243;][vc_column_inner column_width_use_pixel=&#8221;yes&#8221; 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overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;4&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243; uncode_shortcode_id=&#8221;168052&#8243; back_color_type=&#8221;uncode-palette&#8221; column_width_pixel=&#8221;400&#8243;][vc_custom_heading heading_semantic=&#8221;h4&#8243; text_font=&#8221;font-792521&#8243; text_size=&#8221;fontsize-119509&#8243; text_transform=&#8221;uppercase&#8221; text_space=&#8221;fontspace-118734&#8243; uncode_shortcode_id=&#8221;541531&#8243;]Media Partner[\/vc_custom_heading][vc_custom_heading heading_semantic=&#8221;h3&#8243; text_font=&#8221;font-792521&#8243; text_size=&#8221;fontsize-547553&#8243; text_weight=&#8221;500&#8243; text_space=&#8221;fontspace-118734&#8243; uncode_shortcode_id=&#8221;644966&#8243;]TeleTalk[\/vc_custom_heading][vc_custom_heading text_font=&#8221;font-792521&#8243; text_size=&#8221;h5&#8243; text_weight=&#8221;400&#8243; text_height=&#8221;fontheight-175522&#8243; text_space=&#8221;fontspace-177565&#8243; uncode_shortcode_id=&#8221;148340&#8243;]TeleTalk &#8211; has been the leading cross-industry specialist magazine for customer care and service management for more than 25 years.[\/vc_custom_heading][vc_empty_space empty_h=&#8221;1&#8243;][vc_button size=&#8221;link&#8221; custom_typo=&#8221;yes&#8221; font_family=&#8221;font-792521&#8243; font_weight=&#8221;400&#8243; letter_spacing=&#8221;fontspace-118734&#8243; icon_position=&#8221;right&#8221; display=&#8221;inline&#8221; inline_mobile=&#8221;yes&#8221; icon=&#8221;fa fa-external-link&#8221; uncode_shortcode_id=&#8221;412758&#8243; link=&#8221;url:https%3A%2F%2Fwww.teletalk.de|title:www.teletalk.de|target:_blank|rel:nofollow&#8221;]Further information[\/vc_button][\/vc_column_inner][\/vc_row_inner][\/uncode_slider][\/vc_column][\/vc_row][vc_row unlock_row_content=&#8221;yes&#8221; row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; 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text_font=&#8221;font-792521&#8243; text_size=&#8221;fontsize-722088&#8243; text_weight=&#8221;500&#8243; text_space=&#8221;fontspace-177565&#8243; uncode_shortcode_id=&#8221;177002&#8243;]The Congress Manual[\/vc_custom_heading][vc_custom_heading text_font=&#8221;font-792521&#8243; text_size=&#8221;fontsize-153128&#8243; text_weight=&#8221;500&#8243; text_space=&#8221;fontspace-177565&#8243; uncode_shortcode_id=&#8221;135057&#8243;]Everything.\u00a0In one place.[\/vc_custom_heading][vc_empty_space empty_h=&#8221;0&#8243;][vc_custom_heading heading_semantic=&#8221;p&#8221; text_font=&#8221;font-792521&#8243; text_size=&#8221;fontsize-722088&#8243; text_weight=&#8221;300&#8243; text_height=&#8221;fontheight-157533&#8243; text_space=&#8221;fontspace-177565&#8243; uncode_shortcode_id=&#8221;166923&#8243;]All data and facts. <br class=\"break\" \/><strong>Right at your fingertips!<\/strong>[\/vc_custom_heading][vc_empty_space empty_h=&#8221;0&#8243;][vc_button button_color=&#8221;accent&#8221; 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text_size=&#8221;&#8221; text_weight=&#8221;500&#8243; text_space=&#8221;fontspace-177565&#8243; uncode_shortcode_id=&#8221;973501&#8243;]Share your experience and knowledge.<br \/>\nAnd complete the big picture.[\/vc_custom_heading][vc_empty_space empty_h=&#8221;1&#8243;][vc_button button_color=&#8221;accent&#8221; size=&#8221;link&#8221; btn_link_size=&#8221;fontsize-722088&#8243; custom_typo=&#8221;yes&#8221; font_family=&#8221;font-792521&#8243; font_weight=&#8221;400&#8243; icon_position=&#8221;right&#8221; display=&#8221;inline&#8221; inline_mobile=&#8221;yes&#8221; button_color_type=&#8221;uncode-palette&#8221; icon=&#8221;fa fa-angle-right&#8221; uncode_shortcode_id=&#8221;150191&#8243; link=&#8221;url:%2Fen%2Fcontact%2F|title:Kontakt|target:_blank|rel:nofollow&#8221;]Let us know[\/vc_button][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;2&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;2&#8243; style=&#8221;dark&#8221; back_color=&#8221;color-jevc&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;4&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243; uncode_shortcode_id=&#8221;125330&#8243; back_color_type=&#8221;uncode-palette&#8221; css=&#8221;.vc_custom_1631075627058{padding-top: 100px !important;padding-bottom: 100px !important;}&#8221;][vc_custom_heading text_font=&#8221;font-792521&#8243; text_size=&#8221;fontsize-136846&#8243; text_weight=&#8221;500&#8243; text_space=&#8221;fontspace-177565&#8243; uncode_shortcode_id=&#8221;663843&#8243;]<img decoding=\"async\" class=\"alignnone size-thumbnail wp-image-129079\" src=\"https:\/\/www.businessfactors.de\/wp-content\/uploads\/2017\/07\/bf-ding_white-300x300.png\" alt=\"\" width=\"38\" height=\"38\" srcset=\"https:\/\/www.businessfactors.de\/wp-content\/uploads\/2017\/07\/bf-ding_white-300x300.png 300w, https:\/\/www.businessfactors.de\/wp-content\/uploads\/2017\/07\/bf-ding_white-800x800.png 800w, https:\/\/www.businessfactors.de\/wp-content\/uploads\/2017\/07\/bf-ding_white-768x768.png 768w, https:\/\/www.businessfactors.de\/wp-content\/uploads\/2017\/07\/bf-ding_white-600x600.png 600w, https:\/\/www.businessfactors.de\/wp-content\/uploads\/2017\/07\/bf-ding_white-100x100.png 100w, https:\/\/www.businessfactors.de\/wp-content\/uploads\/2017\/07\/bf-ding_white-uai-945x945.png 945w, https:\/\/www.businessfactors.de\/wp-content\/uploads\/2017\/07\/bf-ding_white-uai-150x150.png 150w, https:\/\/www.businessfactors.de\/wp-content\/uploads\/2017\/07\/bf-ding_white-uai-200x200.png 200w, https:\/\/www.businessfactors.de\/wp-content\/uploads\/2017\/07\/bf-ding_white-uai-210x210.png 210w, https:\/\/www.businessfactors.de\/wp-content\/uploads\/2017\/07\/bf-ding_white-uai-250x250.png 250w, https:\/\/www.businessfactors.de\/wp-content\/uploads\/2017\/07\/bf-ding_white-uai-360x360.png 360w, https:\/\/www.businessfactors.de\/wp-content\/uploads\/2017\/07\/bf-ding_white-uai-480x480.png 480w, https:\/\/www.businessfactors.de\/wp-content\/uploads\/2017\/07\/bf-ding_white-uai-900x900.png 900w, https:\/\/www.businessfactors.de\/wp-content\/uploads\/2017\/07\/bf-ding_white-uai-720x720.png 720w, https:\/\/www.businessfactors.de\/wp-content\/uploads\/2017\/07\/bf-ding_white.png 1024w\" sizes=\"(max-width: 38px) 100vw, 38px\" \/> <br class=\"break\" \/>Competence Partner[\/vc_custom_heading][vc_custom_heading text_font=&#8221;font-792521&#8243; text_size=&#8221;&#8221; text_weight=&#8221;500&#8243; text_space=&#8221;fontspace-177565&#8243; uncode_shortcode_id=&#8221;783243&#8243;]Combine know-how with presence.<br \/>\nAnd experience more.[\/vc_custom_heading][vc_empty_space empty_h=&#8221;1&#8243;][vc_button button_color=&#8221;accent&#8221; size=&#8221;link&#8221; btn_link_size=&#8221;fontsize-722088&#8243; custom_typo=&#8221;yes&#8221; font_family=&#8221;font-792521&#8243; font_weight=&#8221;400&#8243; icon_position=&#8221;right&#8221; display=&#8221;inline&#8221; inline_mobile=&#8221;yes&#8221; button_color_type=&#8221;uncode-palette&#8221; icon=&#8221;fa fa-angle-right&#8221; uncode_shortcode_id=&#8221;450546&#8243; link=&#8221;url:%2Fen%2Fconferences%2Fcall-center%2Fcompetence-partner-sign-up%2F|rel:nofollow&#8221;]Request a quote[\/vc_button][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;0&#8243; top_padding=&#8221;2&#8243; 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No problem. Send them to <a href=\"mailto:request@businessfactors.de\"><strong>request@businessfactors.de<\/strong><\/a> or call us on <strong>030 7676552 0.<\/strong>[\/vc_custom_heading][vc_custom_heading heading_semantic=&#8221;p&#8221; text_font=&#8221;font-792521&#8243; text_size=&#8221;fontsize-409064&#8243; text_weight=&#8221;300&#8243; text_space=&#8221;fontspace-177565&#8243; sub_reduced=&#8221;yes&#8221; desktop_visibility=&#8221;yes&#8221; medium_visibility=&#8221;yes&#8221; uncode_shortcode_id=&#8221;214580&#8243;]Any questions? <a href=\"mailto:request@businessfactors.de\"><strong>request@businessfactors.de<\/strong><\/a>[\/vc_custom_heading][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;2&#8243; bottom_padding=&#8221;0&#8243; back_color=&#8221;color-xsdn&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;4&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; top_divider=&#8221;gradient&#8221; desktop_visibility=&#8221;yes&#8221; mobile_visibility=&#8221;yes&#8221; uncode_shortcode_id=&#8221;105723&#8243; css=&#8221;.vc_custom_1631010885722{padding-right: 15px !important;padding-left: 15px !important;}&#8221; back_color_type=&#8221;uncode-palette&#8221;][vc_column column_width_use_pixel=&#8221;yes&#8221; position_vertical=&#8221;bottom&#8221; gutter_size=&#8221;2&#8243; style=&#8221;light&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;212194&#8243; column_width_pixel=&#8221;1068&#8243;][vc_separator sep_color=&#8221;&#8221; uncode_shortcode_id=&#8221;118967&#8243; el_height=&#8221;0.5&#8243;][vc_custom_heading heading_semantic=&#8221;p&#8221; text_font=&#8221;font-792521&#8243; text_size=&#8221;fontsize-409064&#8243; text_weight=&#8221;300&#8243; text_space=&#8221;fontspace-177565&#8243; sub_reduced=&#8221;yes&#8221; mobile_visibility=&#8221;yes&#8221; uncode_shortcode_id=&#8221;134995&#8243;]Any questions? No problem. Send them to <a href=\"mailto:request@businessfactors.de\"><strong>request@businessfactors.de<\/strong><\/a> or call us on <strong>030 7676552 0.<\/strong>[\/vc_custom_heading][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>The StrategyDays CallCenter will become a meeting point for directors and managers from the areas of CRM and Call \/ Service Centers. Providers and users from the areas of customer service and contact centers deepen their know-how on new challenges in customer value management, AI in customer service or in the area of VoIP in lectures, seminars and dialogues.<\/p>\n<p>Exchange your experiences in call center management at the two-day congress! Find the right strategy for your customer service with potential solution partners and find out how you can improve customer relationships through omnichannel presence, for example. 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