StrategyDays ContactCenter

StrategyDays ContactCenter

From the cost center to the profitable contact center - this can be achieved if the use of modern and intelligent technology guarantees seamless customer communication across all channels and the agent can react quickly and flexibly to the various customer requests. If the customer reports via e-mail, chat, social media, mobile or telephone, the entire customer history can be called up immediately for every agent thanks to OmniChannel. The agent thus becomes a service hero, because: As the number of digital offers increases, so too does the customer's expectation of personal service contact. If the service employee can then - based on the information they can access from the cloud and CRM system - inspire the customer to conclude a new contract based on a complaint, the transformation to a profit center has been successful thanks to digitalization. But it is precisely this qualification of employees as multichannel talents that is one of the top challenges in the contact center industry. Employees must be trained to be able to respond competently to customer inquiries and to address customers successfully using the appropriate technologies. Only then can automated and AI technologies identify the next best step in the customer journey. But which technology is the right one anyway? Where is it worth automating processes and where not?

At the "StrategyDays ContactCenter" you can find out which service will be important to customers in the future and to what extent digitization will also revolutionize the ContactCenter industry.

Are you already a participant? Register for free!

StrategyDays ContactCenter

From the cost center to the profitable contact center - this can be achieved if the use of modern and intelligent technology guarantees seamless customer communication across all channels and the agent can react quickly and flexibly to the various customer requests.

Are you already a participant?Register for free!

Register

And experience more for less.

Relaxed Atmosphere

Relaxed networking during the day with best practices, case studies and high quality dialogues. Let the day end in the evening with a culinary dinner and a good conversation. This is guaranteed in particular by the stylish location with its breathtaking rooms.

Tailor-Made Interests

High quality standards from top managers meet adequate solutions from competent consultants. Selected matching processes in advance ensure that like-minded people can exchange ideas about common interests and network appropriately on site.

Decision-Maker on Site

Enter into direct exchange with numerous personally invited executives from well-known companies and quickly make decisions together or pave the way for long-term planning. Directly on site, without the need for further arrangements.

And experience more for less.

Relaxed Atmosphere

Relaxed networking during the day with best practices, case studies and high quality dialogues. Let the day end in the evening with a culinary dinner and a good conversation. This is guaranteed in particular by the stylish location with its breathtaking rooms.

Tailor-Made Interests

High quality standards from top managers meet adequate solutions from competent consultants. Selected matching processes in advance ensure that like-minded people can exchange ideas about common interests and network appropriately on site.

Decision-Maker on Site

Enter into direct exchange with numerous personally invited executives from well-known companies and quickly make decisions together or pave the way for long-term planning. Directly on site, without the need for further arrangements.

Overview

All events at a glance

14nov(nov 14)8:0015(nov 15)15:40StrategyDays Marketing, CRM & ContactCenter 2022Germany

All events at a glance

14nov(nov 14)8:0015(nov 15)15:40StrategyDays Marketing, CRM & ContactCenter 2022Germany

Das Gala Dinner

Am 1. Tag der Veranstaltung

Der Bingo-Abend

Am 1. Tag der Veranstaltung

Champagner-Empfang

Vor dem Gala Dinner

Das Gala Dinner

Am 1. Tag der Veranstaltung

Der Bingo-Abend

Am 1. Tag der Veranstaltung

Exklusiv

Der ICE Breaker

Am Vorabend der Veranstaltung

Das Gala Dinner

Am 1. Tag der Veranstaltung

Der Bingo-Abend

Am 1. Tag der Veranstaltung


Speaker

Share your experience and knowledge.And complete the big picture.

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Competence Partner

Combine know-how with presence.And experience more.

Request a quote

Any questions? No problem. Send them to request@businessfactors.de or call us on 030 7676552 0.


Any questions? No problem. Send them to request@businessfactors.de or call us on 030 7676552 0.