{"id":165738,"date":"2024-03-06T08:00:04","date_gmt":"2024-03-06T07:00:04","guid":{"rendered":"https:\/\/www.businessfactors.de\/?post_type=portfolio&#038;p=165738"},"modified":"2026-09-30T09:23:55","modified_gmt":"2026-09-30T07:23:55","slug":"screen","status":"publish","type":"portfolio","link":"https:\/\/www.businessfactors.de\/de\/conferences\/cx-minds\/screen\/","title":{"rendered":"Screen"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row row_height_percent=&#8220;0&#8243; override_padding=&#8220;yes&#8220; h_padding=&#8220;0&#8243; top_padding=&#8220;0&#8243; bottom_padding=&#8220;0&#8243; overlay_alpha=&#8220;50&#8243; gutter_size=&#8220;3&#8243; column_width_percent=&#8220;100&#8243; shift_y=&#8220;0&#8243; z_index=&#8220;0&#8243; sticky=&#8220;yes&#8220; uncode_shortcode_id=&#8220;499707&#8243; el_class=&#8220;secondmenu&#8220;][vc_column column_width_percent=&#8220;100&#8243; gutter_size=&#8220;0&#8243; override_padding=&#8220;yes&#8220; column_padding=&#8220;0&#8243; overlay_alpha=&#8220;50&#8243; shift_x=&#8220;0&#8243; shift_y=&#8220;0&#8243; shift_y_down=&#8220;0&#8243; z_index=&#8220;0&#8243; medium_width=&#8220;0&#8243; mobile_width=&#8220;0&#8243; width=&#8220;1\/1&#8243; uncode_shortcode_id=&#8220;125316&#8243;][uncode_block id=&#8220;165740&#8243;][\/vc_column][\/vc_row][vc_row row_height_percent=&#8220;0&#8243; override_padding=&#8220;yes&#8220; h_padding=&#8220;0&#8243; top_padding=&#8220;2&#8243; bottom_padding=&#8220;4&#8243; back_color=&#8220;color-lxmt&#8220; overlay_alpha=&#8220;50&#8243; gutter_size=&#8220;3&#8243; column_width_percent=&#8220;100&#8243; shift_y=&#8220;0&#8243; z_index=&#8220;0&#8243; uncode_shortcode_id=&#8220;154868&#8243; back_color_type=&#8220;uncode-palette&#8220; css=&#8220;.vc_custom_1726035395255{margin-top: 15px !important;padding-right: 15px !important;padding-left: 15px !important;}&#8220;][vc_column column_width_percent=&#8220;100&#8243; gutter_size=&#8220;0&#8243; override_padding=&#8220;yes&#8220; column_padding=&#8220;1&#8243; style=&#8220;light&#8220; overlay_alpha=&#8220;50&#8243; shift_x=&#8220;0&#8243; shift_y=&#8220;0&#8243; shift_y_down=&#8220;0&#8243; z_index=&#8220;0&#8243; medium_width=&#8220;0&#8243; mobile_width=&#8220;0&#8243; width=&#8220;1\/1&#8243; uncode_shortcode_id=&#8220;822351&#8243;][vc_column_text uncode_shortcode_id=&#8220;109102&#8243;]<div class='ajde_evcal_calendar eventon_single_event eventon_event evo_sin_box sev cev color esty_2 etttc_custom event_parts' ><div class='evo-data'  data-expanded='1' data-ux_val='X' data-exturl='' data-mapscroll='false' data-mapformat='roadmap' data-mapzoom='18' ><\/div><div class='evo_cal_data' data-sc='{\"excerpt\":\"\",\"expanded\":\"yes\",\"ux_val\":\"X\",\"exturl\":\"\",\"mapscroll\":\"false\",\"mapformat\":\"roadmap\",\"mapzoom\":\"18\",\"maps_load\":\"yes\"}'><\/div><div id='evcal_list' class='eventon_events_list noaction'><div id=\"event_167465_0\" class=\"eventon_list_event evo_eventtop scheduled  event clrD event_167465_0\" data-event_id=\"167465\" data-ri=\"0r\" data-time=\"1791266400-1791381600\" data-colr=\"#961981\" itemscope itemtype='http:\/\/schema.org\/Event'><div class=\"evo_event_schema\" style=\"display:none\" ><a itemprop='url'  href='https:\/\/www.businessfactors.de\/de\/events\/cx-minds-2026\/'><\/a><meta itemprop='image' content=\"https:\/\/www.businessfactors.de\/wp-content\/uploads\/2025\/12\/CXminds_icon_color.png\" \/><meta itemprop='startDate' content=\"2026-10-6T08:00+1:00\" \/><meta itemprop='endDate' content=\"2026-10-7T16:00+1:00\" \/><meta itemprop='eventStatus' content=\"https:\/\/schema.org\/EventScheduled\" \/><meta itemprop='eventAttendanceMode'   itemscope itemtype=\"https:\/\/schema.org\/OfflineEventAttendanceMode\"\/><div style=\"display:none\" itemprop=\"location\" itemscope itemtype=\"http:\/\/schema.org\/Place\"><span itemprop=\"name\">Althoff Grandhotel Schloss Bensberg<\/span><span itemprop=\"address\" itemscope itemtype=\"http:\/\/schema.org\/PostalAddress\"><item itemprop=\"streetAddress\">Kadettenstra\u00dfe, 51429 Bergisch Gladbach<\/item><\/span><\/div><script type=\"application\/ld+json\">{\"@context\": \"http:\/\/schema.org\",\"@type\": \"Event\",\n\t\t\t\t\"@id\": \"event_167465_0\",\n\t\t\t\t\"eventAttendanceMode\":\"https:\/\/schema.org\/OfflineEventAttendanceMode\",\n\t\t\t\t\"eventStatus\":\"https:\/\/schema.org\/EventScheduled\",\n\t\t\t\t\"name\": \":CX Minds 2026\",\n\t\t\t\t\"url\": \"https:\/\/www.businessfactors.de\/de\/events\/cx-minds-2026\/\",\n\t\t\t\t\"startDate\": \"2026-10-6T08:00+1:00\",\n\t\t\t\t\"endDate\": \"2026-10-7T16:00+1:00\",\n\t\t\t\t\"image\":\"https:\/\/www.businessfactors.de\/wp-content\/uploads\/2025\/12\/CXminds_icon_color.png\", \n\t\t\t\t\"description\":\"':CX Minds 2026'\",\"location\":[{\"@type\":\"Place\",\"name\":\"Althoff Grandhotel Schloss Bensberg\",\"address\":{\"@type\": \"PostalAddress\",\"streetAddress\":\"Kadettenstra\u00dfe, 51429 Bergisch Gladbach\"}}]}<\/script><\/div>\r\n\t\t\t\t<p class=\"desc_trig_outter\" style=\"\"><a data-gmtrig=\"1\" data-exlk=\"1\" href=\"https:\/\/www.businessfactors.de\/de\/conferences\/cx-minds\/agenda\/\" style=\"background-color: #961981;\" id=\"evc_1791266400167465\" href=\"https:\/\/www.businessfactors.de\/de\/conferences\/cx-minds\/agenda\/\" class=\"desc_trig mul_val evcal_list_a\" data-ux_val=\"2\" data-ux_val_mob=\"-\"  ><span class='evoet_in'><span class='evoet_c2 evoet_cx '><span class='evoet_dayblock evcal_cblock ' data-bgcolor='#961981' data-smon='Oktober' data-syr='2026' data-bub=''><span class='evo_start  evofxdrc'><em class='date'>06<\/em><em class='month'>OKT<\/em><em class='time'><i t=\"y\">(OKT 6)<\/i>08:00<\/em><\/span><span class='evo_end  evofxdrc'><em class='date'>07<\/em><em class='time'><i t=\"y\">(OKT 7)<\/i>16:00<\/em><\/span><\/span><\/span><span class='evoet_c3 evoet_cx evcal_desc'><span class='evoet_title evcal_desc2 evcal_event_title ' itemprop='name'>:CX Minds 2026<\/span><span class='event_location_attrs evodni'  data-location_address=\"Kadettenstra\u00dfe, 51429 Bergisch Gladbach\" data-location_type=\"address\" data-location_name=\"Althoff Grandhotel Schloss Bensberg\" data-location_url=\"https:\/\/www.businessfactors.de\/de\/event-location\/althoff-grandhotel-schloss-bensberg\/\" data-location_status=\"true\" data-locid=\"3258\"><\/span><span class='evoet_cy evoet_subtitle evo_below_title' ><span class='evcal_event_subtitle ' >Know your Customers better than they know themselves<\/span><\/span><\/span><\/span><span class='evoet_data' style='display:none' data-d=\"{&quot;loc.n&quot;:&quot;Althoff Grandhotel Schloss Bensberg&quot;,&quot;orgs&quot;:[],&quot;tags&quot;:[]}\" data-bgc=\"#961981\" data-bggrad=\"\" ><\/span><\/a><\/p><div class='event_description evcal_eventcard open' style=\"display:block\"><div class='evocard_row'><div id='event_evosch' class='evocard_box evosch' data-c='' \n\t\t\t\t\tstyle=''><div id='evo_schedule' class='evo_metarow_schedule evorow evcal_evdata_row bordb evcal_evrow_sm' data-event_id='167465'>\r\n\t\t\t\t\t<span class='evcal_evdata_icons'><i class='fa fa-calendar-check-o'><\/i><\/span>\r\n\t\t\t\t\t<div class='evcal_evdata_cell'><h3 class='evo_h3'>Agenda<\/h3><ul class='evosch_blocks_list'><ul class='evosch_nav'><li class='evoss_show' data-day='1' title='6. October 2026'>Tag 1<\/li><li class='' data-day='2' title='7. October 2026'>Tag 2<\/li><\/ul><ul class='evosch_oneday_schedule evoss_show evosch_date_1'><li class='date'>Dienstag (6. Oktober 2026)<\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>8:00<\/em><span><b class=''>Registrierung<\/b><span class=''><i>8:00 - 9:00<\/i><div class='ct evomarb5'><p><strong>Die Registrierung erfolgt am Check-In<\/strong><\/p><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>9:00<\/em><span><b class=''>Er\u00f6ffnung der :CX Minds<\/b><span class=''><i>9:00 - 21:10<\/i><div class='ct evomarb5'><p><\/p><hr><strong>Begr\u00fc\u00dfung und Er\u00f6ffnung<\/strong><p><\/p><\/div><div class='evoss_schedule_cat1 evodfx evofx_dr_r evofx_jc_fs evoff_2 evomarb5'><span class='evoop6 evofsi'>Raum<\/span><div class='evomarl10'>Preu\u00dfische Turnhalle<\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>9:10<\/em><span><b class=''>ER\u00d6FFNUNGS-KEYNOTE: Digitale Plattformen in der Assistance - Allyz<\/b><span class=''><i>9:10 - 21:50<\/i><div class='ct evomarb5'><ul><li>Das Problem: wenn Reisen unerwartet werden<\/li><li>Die L\u00f6sung: Allyz, der proaktive digitale Begleiter f\u00fcr Ihre Reisen<\/li><\/ul>\r\n<p><hr><strong>Allianz Partners Deutschland<\/strong><\/p><\/div><div class='evoss_schedule_cat1 evodfx evofx_dr_r evofx_jc_fs evoff_2 evomarb5'><span class='evoop6 evofsi'>Raum<\/span><div class='evomarl10'>Preu\u00dfische Turnhalle<\/div><\/div><div class='evoss_schedule_speakers evoff_2 evodfx evofx_dr_r evofx_jc_fs evofx_ai_c'><span class='evofsi evoop6'>Sprecher<\/span><div class='evodfx evofx_dr_r evogap10 evofx_ww evomarl10'><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:&quot;167465&quot;,&quot;ri&quot;:0,&quot;speaker_id&quot;:5716,&quot;term_id&quot;:5716,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Christophe Vaughan<\/span><\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>9:50<\/em><span><b class=''>Kaffee- und Teepause<\/b><span class=''><i>9:50 - 10:00<\/i><div class='ct evomarb5'><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>10:00<\/em><span><b class=''>OPEN MIND SPACE<\/b><span class=''><i>10:00 - 12:00<\/i><div class='ct evomarb5'><p><strong>BEGR\u00dcSSUNG &amp; SMART COFFEE TALK<\/strong><br><\/p>\r\n\r\n<p><\/p><hr><strong>Moderiert von:<\/strong><p><\/p><\/div><div class='evoss_schedule_cat1 evodfx evofx_dr_r evofx_jc_fs evoff_2 evomarb5'><span class='evoop6 evofsi'>Raum<\/span><div class='evomarl10'>Preu\u00dfische Turnhalle<\/div><\/div><div class='evoss_schedule_speakers evoff_2 evodfx evofx_dr_r evofx_jc_fs evofx_ai_c'><span class='evofsi evoop6'>Sprecher<\/span><div class='evodfx evofx_dr_r evogap10 evofx_ww evomarl10'><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:&quot;167465&quot;,&quot;ri&quot;:0,&quot;speaker_id&quot;:3796,&quot;term_id&quot;:3796,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Dirk Rosomm<\/span><\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>12:10<\/em><span><b class=''>Das neue KI-Powered Marketing: Von der Idee zur Live-Kampagne in wenigen Minuten<\/b><span class=''><i>12:10 - 12:40<\/i><div class='ct evomarb5'><p>Was fr\u00fcher Teams und Agenturen wochenlange Abstimmungen kostete, passiert heute in nur wenigen Minuten.<br>\r\nIn dieser Masterclass erleben Sie, wie AI die Art und Weise, wie Marketing entwickelt, umgesetzt und skaliert wird, grundlegend ver\u00e4ndert.<br><br>\r\nMarvin und Ingo zeigen, wie moderne AI-gest\u00fctzte Marketing-Plattformen:\r\n<\/p>\r\n<ul><li>komplette Landingpages von Grund auf erstellen,<\/li><li>Kampagnen auf Basis bestehender Briefings und vorhandener Inhalte generieren,<\/li><li>E-Mail-Templates automatisch in responsive Landingpages transformieren,<\/li><li>die Content-Erstellung und Kampagnenproduktion massiv beschleunigen.<\/li><\/ul>\r\n<p>Im Mittelpunkt stehen keine theoretischen AI-Diskussionen, sondern reale Produktionsszenarien mit messbarem Mehrwert: Produktionszeiten werden von Wochen auf Minuten reduziert - bei gleichzeitig h\u00f6herer Geschwindigkeit, Flexibilit\u00e4t und Skalierbarkeit. AI schafft dabei erhebliche Wettbewerbsvorteile f\u00fcr Unternehmen.\r\nFreuen Sie sich auf \u00fcberraschende Ergebnisse die zeigen, wie die Zukunft des digitalen Marketings schon heute aussieht.<\/p>\r\n<h3><hr><strong>JustRelate Group GmbH<\/strong><\/h3><\/div><div class='evoss_schedule_cat1 evodfx evofx_dr_r evofx_jc_fs evoff_2 evomarb5'><span class='evoop6 evofsi'>Raum<\/span><div class='evomarl10'>Salon Goethe<\/div><\/div><div class='evoss_schedule_speakers evoff_2 evodfx evofx_dr_r evofx_jc_fs evofx_ai_c'><span class='evofsi evoop6'>Sprecher<\/span><div class='evodfx evofx_dr_r evogap10 evofx_ww evomarl10'><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:&quot;167465&quot;,&quot;ri&quot;:0,&quot;speaker_id&quot;:5614,&quot;term_id&quot;:5614,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Ingo Reinhardt<\/span><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:&quot;167465&quot;,&quot;ri&quot;:0,&quot;speaker_id&quot;:5615,&quot;term_id&quot;:5615,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Marvin Pesch<\/span><\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>12:10<\/em><span><b class=''>Intelligente B2B-Kundenportale: Wie KI Business-Potenziale erschlie\u00dft<\/b><span class=''><i>12:10 - 12:40<\/i><div class='ct evomarb5'><h5>Wir zeigen, welche Reifegrade Portale durchlaufen und welche Rolle KI spielt.<\/h5>\r\n<ul><li><strong>Vom Portal zum intelligenten Portal: <\/strong>Von Information (Produkt- &amp; Serviceinformationen) \u00fcber Transaktion (E-Commerce &amp; Self-Service) zu Prediction, Decision &amp; Optimization (KI, Personalisierung &amp; Automatisierung).<\/li><li><strong>Intelligenz schafft Business Impact: <\/strong>Wie intelligente Funktionen CX, Kundenbindung, Umsatz und Effizienz verbessern \u2013 anhand konkreter Cases.<\/li><li><strong>Den richtigen n\u00e4chsten Schritt finden:<\/strong> Reifegrad bewerten, Potenziale identifizieren.<\/li><\/ul>\r\n<h3><hr><strong>XIM &amp; Univio<\/strong><\/h3><\/div><div class='evoss_schedule_cat1 evodfx evofx_dr_r evofx_jc_fs evoff_2 evomarb5'><span class='evoop6 evofsi'>Raum<\/span><div class='evomarl10'>Salon Medici<\/div><\/div><div class='evoss_schedule_speakers evoff_2 evodfx evofx_dr_r evofx_jc_fs evofx_ai_c'><span class='evofsi evoop6'>Sprecher<\/span><div class='evodfx evofx_dr_r evogap10 evofx_ww evomarl10'><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:&quot;167465&quot;,&quot;ri&quot;:0,&quot;speaker_id&quot;:5718,&quot;term_id&quot;:5718,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Baris Cirak<\/span><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:&quot;167465&quot;,&quot;ri&quot;:0,&quot;speaker_id&quot;:4631,&quot;term_id&quot;:4631,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Benjamin Rost<\/span><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:&quot;167465&quot;,&quot;ri&quot;:0,&quot;speaker_id&quot;:5388,&quot;term_id&quot;:5388,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Michael Sommer<\/span><\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>12:45<\/em><span><b class=''>Ob KI-Agenten erfolgreich sind, entscheidet das Verhalten der Anrufenden. Sie erfahren:<\/b><span class=''><i>12:45 - 13:15<\/i><div class='ct evomarb5'><ul><li>Warum Anrufende so unterschiedlich auf KI-Agenten reagieren<\/li><li>Wie Sie Aufleger und Wiederw\u00e4hler mit Behavioral Science vermeiden<\/li><li>Wie Sie vom Use Case zum belastbaren Business Case kommen<\/li><li>Wann kleine Sprachmodelle die bessere Wahl sind als gro\u00dfe<\/li><\/ul>\r\n<h3><hr><strong>ServiceOcean AG<\/strong><\/h3><\/div><div class='evoss_schedule_cat1 evodfx evofx_dr_r evofx_jc_fs evoff_2 evomarb5'><span class='evoop6 evofsi'>Raum<\/span><div class='evomarl10'>Salon Goethe<\/div><\/div><div class='evoss_schedule_speakers evoff_2 evodfx evofx_dr_r evofx_jc_fs evofx_ai_c'><span class='evofsi evoop6'>Sprecher<\/span><div class='evodfx evofx_dr_r evogap10 evofx_ww evomarl10'><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:&quot;167465&quot;,&quot;ri&quot;:0,&quot;speaker_id&quot;:3610,&quot;term_id&quot;:3610,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Dr. Alexander Schagen<\/span><\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>12:45<\/em><span><b class=''>Unabh\u00e4ngigkeit von Trainingskapazit\u00e4ten und gezielter Budgeteinsatz<\/b><span class=''><i>12:45 - 13:15<\/i><div class='ct evomarb5'><ul><li>Sie sind in der Wissensvermittlung abh\u00e4ngig von Trainingskapazit\u00e4ten und haben ein begrenztes Budget?<\/li><li>Lernen Sie in unserem Slot wie Sie mit dem gezielten Einsatz eines KI-basierten Gespr\u00e4chssimulators nachhaltig Wissen an Mitarbeitende vermitteln und ihr Budget zielgerichtet einsetzen.<\/li><li>Wir zeigen Ihnen reale Anwendungsf\u00e4lle aus regulierten Branchen im Bereich Energie, Banken und Versicherungen.<\/li><\/ul>\r\n<h3><hr><strong>davero dialog GmbH<\/strong><\/h3><\/div><div class='evoss_schedule_cat1 evodfx evofx_dr_r evofx_jc_fs evoff_2 evomarb5'><span class='evoop6 evofsi'>Raum<\/span><div class='evomarl10'>Salon Medici<\/div><\/div><div class='evoss_schedule_speakers evoff_2 evodfx evofx_dr_r evofx_jc_fs evofx_ai_c'><span class='evofsi evoop6'>Sprecher<\/span><div class='evodfx evofx_dr_r evogap10 evofx_ww evomarl10'><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:&quot;167465&quot;,&quot;ri&quot;:0,&quot;speaker_id&quot;:4204,&quot;term_id&quot;:4204,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Adrian Jung<\/span><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:&quot;167465&quot;,&quot;ri&quot;:0,&quot;speaker_id&quot;:5624,&quot;term_id&quot;:5624,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Sarah Rajic<\/span><\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>13:15<\/em><span><b class=''>Lunch<\/b><span class=''><i>13:15 - 14:05<\/i><div class='ct evomarb5'><p><strong>Im Restaurant Jan Wellem<\/strong><\/p><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>14:05<\/em><span><b class=''>Wie macht die Volksbank aus inaktiven Kunden aktive?<\/b><span class=''><i>14:05 - 14:45<\/i><div class='ct evomarb5'><ul><li>Kundensegmentierung bei der Volksbank<\/li><li>Kundenpotenziale f\u00fcr das Kunden Dialog Center<\/li><li>Ausbau Standardleistungen<\/li><li>Zielbild<\/li><\/ul>\r\n<h3><hr><strong>Volksbank eG<\/strong><\/h3><\/div><div class='evoss_schedule_cat1 evodfx evofx_dr_r evofx_jc_fs evoff_2 evomarb5'><span class='evoop6 evofsi'>Raum<\/span><div class='evomarl10'>Salon Goethe<\/div><\/div><div class='evoss_schedule_speakers evoff_2 evodfx evofx_dr_r evofx_jc_fs evofx_ai_c'><span class='evofsi evoop6'>Sprecher<\/span><div class='evodfx evofx_dr_r evogap10 evofx_ww evomarl10'><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:&quot;167465&quot;,&quot;ri&quot;:0,&quot;speaker_id&quot;:3705,&quot;term_id&quot;:3705,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Markus Rebitzky<\/span><\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>14:05<\/em><span><b class=''>Von der KI-Euphorie zur messbaren Wirkung: Die AI Journey von CRIF<\/b><span class=''><i>14:05 - 14:45<\/i><div class='ct evomarb5'><ul><li>Vom ersten Experiment zur strategischen KI-Roadmap im Marketing<\/li><li>Wo KI heute bei CRIF messbaren Mehrwert schafft: Content, Research, Lead Generation und Sales Enablement<\/li><li>Die wichtigsten Learnings: Daten, Governance und Akzeptanz schlagen jedes Tool<\/li><\/ul>\r\n<h3><hr><strong>CRIF GmbH<\/strong><\/h3><\/div><div class='evoss_schedule_cat1 evodfx evofx_dr_r evofx_jc_fs evoff_2 evomarb5'><span class='evoop6 evofsi'>Raum<\/span><div class='evomarl10'>Salon Medici<\/div><\/div><div class='evoss_schedule_speakers evoff_2 evodfx evofx_dr_r evofx_jc_fs evofx_ai_c'><span class='evofsi evoop6'>Sprecher<\/span><div class='evodfx evofx_dr_r evogap10 evofx_ww evomarl10'><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:&quot;167465&quot;,&quot;ri&quot;:0,&quot;speaker_id&quot;:4570,&quot;term_id&quot;:4570,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Kerstin Valet<\/span><\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>14:50<\/em><span><b class=''>Know your Customer? Die 360\u00b0-Illusion \u2013 und warum KI sie nicht l\u00f6st<\/b><span class=''><i>14:50 - 15:20<\/i><div class='ct evomarb5'><ul><li>CRM, Marketing Automation und KI versprechen die ganzheitliche Sicht auf den Kunden. Aber: Die 360\u00b0-Sicht ist h\u00e4ufig eine Illusion. Denn: Informationen stecken in Silos, Kunden wiederholen sich, entscheidende Signale entlang der Journey gehen verloren.<\/li><li>Der Vortrag zeigt die Ursachen fehlenden Kundenverst\u00e4ndnisses, die typischen Warnsignale im Zusammenspiel von Marketing, Vertrieb und Service \u2013 und warum KI diese L\u00fccke sichtbar macht \u2013 aber nicht schlie\u00dft.<\/li><li>Mit einem kompakten Reality Check erfahren die Teilnehmer, wie gut ihr Unternehmen seine Kunden wirklich kennt \u2013 und wo der Weg zu echter Customer Experience beginnt.<\/li><\/ul>\r\n<h3><hr><strong>ORBIT IT-Solutions<\/strong><\/h3><\/div><div class='evoss_schedule_cat1 evodfx evofx_dr_r evofx_jc_fs evoff_2 evomarb5'><span class='evoop6 evofsi'>Raum<\/span><div class='evomarl10'>Salon Goethe<\/div><\/div><div class='evoss_schedule_speakers evoff_2 evodfx evofx_dr_r evofx_jc_fs evofx_ai_c'><span class='evofsi evoop6'>Sprecher<\/span><div class='evodfx evofx_dr_r evogap10 evofx_ww evomarl10'><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:&quot;167465&quot;,&quot;ri&quot;:0,&quot;speaker_id&quot;:5621,&quot;term_id&quot;:5621,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Ralf Selzer<\/span><\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>14:50<\/em><span><b class=''>Komplexe B2B-M\u00e4rkte mit KI transparent machen: Dein CRM ist nicht Dein Markt<\/b><span class=''><i>14:50 - 15:20<\/i><div class='ct evomarb5'><ul><li>Wer nur auf sein CRM schaut, sieht nur einen Ausschnitt seines Marktes \u2013 und \u00fcbersieht wom\u00f6glich die gr\u00f6\u00dften Chancen.<\/li><li>Modelyzr schafft mit einem KI-basierten Marktmodell Transparenz \u00fcber komplexe B2B-M\u00e4rkte, verbindet interne und externe Daten und macht konkrete Umsatzpotenziale bei Kunden und Prospects sichtbar.<\/li><li>In der Masterclass zeigt Nils Nieh\u00f6rster, wie daraus konkrete Entscheidungen f\u00fcr Vertrieb und Marketing entstehen \u2013 bis hin zur Frage, welcher Kunde jetzt welches Angebot braucht.<\/li><\/ul>\r\n<h3><hr><strong>Modelyzr GmbH<\/strong><\/h3><\/div><div class='evoss_schedule_cat1 evodfx evofx_dr_r evofx_jc_fs evoff_2 evomarb5'><span class='evoop6 evofsi'>Raum<\/span><div class='evomarl10'>Salon Medici<\/div><\/div><div class='evoss_schedule_speakers evoff_2 evodfx evofx_dr_r evofx_jc_fs evofx_ai_c'><span class='evofsi evoop6'>Sprecher<\/span><div class='evodfx evofx_dr_r evogap10 evofx_ww evomarl10'><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:&quot;167465&quot;,&quot;ri&quot;:0,&quot;speaker_id&quot;:5622,&quot;term_id&quot;:5622,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Nils Nieh\u00f6rster<\/span><\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>15:25<\/em><span><b class=''>KI hat noch keinen Kunden gl\u00fccklich gemacht. Eine unbequeme Abrechnung aus Wissenschaft und Praxis<\/b><span class=''><i>15:25 - 15:55<\/i><div class='ct evomarb5'><ul><li>Warum jede technische Revolution nur eine Unterst\u00fctzung des Menschen war<\/li><li>Wo funktioniert KI im Kundenservice bereits gut und wo scheitert sie<\/li><li>Was Kunden wirklich wollen \u2013 wissenschaftliche Erkenntnisse statt KI-Hype<\/li><li>Wie viel KI verkraftet ihr Kunde? Ein praxisnahes Entscheidungsmodell<\/li><\/ul>\r\n<h3><hr><strong>InvaCon Dialog GmbH<\/strong><\/h3><\/div><div class='evoss_schedule_cat1 evodfx evofx_dr_r evofx_jc_fs evoff_2 evomarb5'><span class='evoop6 evofsi'>Raum<\/span><div class='evomarl10'>Salon Goethe<\/div><\/div><div class='evoss_schedule_speakers evoff_2 evodfx evofx_dr_r evofx_jc_fs evofx_ai_c'><span class='evofsi evoop6'>Sprecher<\/span><div class='evodfx evofx_dr_r evogap10 evofx_ww evomarl10'><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:&quot;167465&quot;,&quot;ri&quot;:0,&quot;speaker_id&quot;:5623,&quot;term_id&quot;:5623,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Ahmed Shamsin<\/span><\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>15:25<\/em><span><b class=''>Kundenzentrierung im Zeitalter der KI<\/b><span class=''><i>15:25 - 15:55<\/i><div class='ct evomarb5'><ul><li>Voice of the Customer \u00fcber 16+ Kan\u00e4le erfassen und in Handeln \u00fcberf\u00fchren<\/li><li>\u201eWorking Backwards\u201c: konsequent vom Kunden her denken<\/li><li>Wie KI das Voice-of-the-Customer- und Customer-Service-Management transformiert<\/li><li>Fokus auf Kunden als gelebte Kultur \u2013 nicht als Quartalsbericht<\/li><\/ul>\r\n<h3><hr><strong>Amazon Web Services (AWS)<\/strong><\/h3><\/div><div class='evoss_schedule_cat1 evodfx evofx_dr_r evofx_jc_fs evoff_2 evomarb5'><span class='evoop6 evofsi'>Raum<\/span><div class='evomarl10'>Salon Medici<\/div><\/div><div class='evoss_schedule_speakers evoff_2 evodfx evofx_dr_r evofx_jc_fs evofx_ai_c'><span class='evofsi evoop6'>Sprecher<\/span><div class='evodfx evofx_dr_r evogap10 evofx_ww evomarl10'><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:&quot;167465&quot;,&quot;ri&quot;:0,&quot;speaker_id&quot;:5714,&quot;term_id&quot;:5714,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Siegfried Schallenm\u00fcller<\/span><\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>16:00<\/em><span><b class=''>Aus zwei Teams wird ein gemeinsamer Service: Die Integration von Freeyou in die DEVK<\/b><span class=''><i>16:00 - 16:40<\/i><div class='ct evomarb5'><ul><li>Hinter jeder Unternehmensintegration stehen Menschen, die Orientierung, Perspektiven und eine neue gemeinsame Identit\u00e4t brauchen<\/li><li>Die Aufnahme vieler Freeyou-Mitarbeitender in den DEVK-Kundenservice zeigt, wie Wissen, Erfahrung und Kultur erfolgreich zusammengef\u00fchrt werden k\u00f6nnen<\/li><li>Der Schl\u00fcssel zum Erfolg liegt dabei nicht nur in der Organisation, sondern in den Menschen, die den Service t\u00e4glich gestalten<\/li><\/ul>\r\n<h3><hr><strong>DEVK<\/strong><\/h3><\/div><div class='evoss_schedule_cat1 evodfx evofx_dr_r evofx_jc_fs evoff_2 evomarb5'><span class='evoop6 evofsi'>Raum<\/span><div class='evomarl10'>Salon Goethe<\/div><\/div><div class='evoss_schedule_speakers evoff_2 evodfx evofx_dr_r evofx_jc_fs evofx_ai_c'><span class='evofsi evoop6'>Sprecher<\/span><div class='evodfx evofx_dr_r evogap10 evofx_ww evomarl10'><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:&quot;167465&quot;,&quot;ri&quot;:0,&quot;speaker_id&quot;:5570,&quot;term_id&quot;:5570,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Jakob Stamm<\/span><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:&quot;167465&quot;,&quot;ri&quot;:0,&quot;speaker_id&quot;:5717,&quot;term_id&quot;:5717,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Tim Pillich<\/span><\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>16:00<\/em><span><b class=''>Wie wir mit konsistentem Datenmanagement unsere Kundinnen und Kunden befreien<\/b><span class=''><i>16:00 - 16:40<\/i><div class='ct evomarb5'><ul><li>Omnichannel: es reicht nicht viele Daten (an lokalen Touchpoints) zu erheben, wen man sie nicht \u00fcbergreifend nutzen kann<\/li><li>Der Anspruch, dem wir gerecht werden m\u00fcssen: wir erkennen unser Mitglied immer wieder und an jedem Tocuhpoint und kennen seine Historie, W\u00fcnsche und Bed\u00fcrfe<\/li><li>Die Erwartung: einmal mitgeteilt, nie mehr nachgefragt! Das Vermeiden von Redundanz in der Kundeninteraktion ist Schl\u00fcssel zu Bindung und Conversion<\/li><li>Die Kunst des Orchestrierens: Omnichannel, Datenmanagement, kundenzentrierte Organisation: die vielen Seiten der gleichen Medallie<\/li><\/ul>\r\n<h3><hr><strong>ADAC e.V.<\/strong><\/h3><\/div><div class='evoss_schedule_cat1 evodfx evofx_dr_r evofx_jc_fs evoff_2 evomarb5'><span class='evoop6 evofsi'>Raum<\/span><div class='evomarl10'>Salon Medici<\/div><\/div><div class='evoss_schedule_speakers evoff_2 evodfx evofx_dr_r evofx_jc_fs evofx_ai_c'><span class='evofsi evoop6'>Sprecher<\/span><div class='evodfx evofx_dr_r evogap10 evofx_ww evomarl10'><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:&quot;167465&quot;,&quot;ri&quot;:0,&quot;speaker_id&quot;:4796,&quot;term_id&quot;:4796,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Florian Weis<\/span><\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>16:40<\/em><span><b class=''>Kaffee- und Teepause<\/b><span class=''><i>16:40 - 16:55<\/i><div class='ct evomarb5'><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>16:55<\/em><span><b class=''>Kundenservice neu gedacht: Wie Agentic AI und Serviceprozesse nahtlos zusammenspielen.<\/b><span class=''><i>16:55 - 17:25<\/i><div class='ct evomarb5'><ul><li>Wie AWS Connect und SAP CX alle relevanten Daten in einer Oberfl\u00e4che zusammenf\u00fchren \u2013 360\u00b0 Kundensicht im Contact Center &nbsp;<br><\/li><li>Automatische Identifikation, Ticket-Erstellung und intelligente Unterst\u00fctzung f\u00fcr Agents durch eine nahtlose Integration und KI-gest\u00fctzte Prozesse &nbsp;<br><\/li><li>Weniger Systembr\u00fcche, k\u00fcrzere Bearbeitungszeiten und zufriedene Kunden durch mehr Effizienz &nbsp;und eine bessere Customer Experience<br><\/li><\/ul>\r\n<h3><hr><strong>Arvato Systems (AWS &amp; SAP)<\/strong><\/h3><\/div><div class='evoss_schedule_cat1 evodfx evofx_dr_r evofx_jc_fs evoff_2 evomarb5'><span class='evoop6 evofsi'>Raum<\/span><div class='evomarl10'>Salon Goethe<\/div><\/div><div class='evoss_schedule_speakers evoff_2 evodfx evofx_dr_r evofx_jc_fs evofx_ai_c'><span class='evofsi evoop6'>Sprecher<\/span><div class='evodfx evofx_dr_r evogap10 evofx_ww evomarl10'><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:&quot;167465&quot;,&quot;ri&quot;:0,&quot;speaker_id&quot;:5626,&quot;term_id&quot;:5626,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Jana Lea Hug<\/span><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:&quot;167465&quot;,&quot;ri&quot;:0,&quot;speaker_id&quot;:5625,&quot;term_id&quot;:5625,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Philipp Menke<\/span><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:&quot;167465&quot;,&quot;ri&quot;:0,&quot;speaker_id&quot;:5715,&quot;term_id&quot;:5715,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Sven Heinig<\/span><\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>17:30<\/em><span><b class=''>Kunden verstehen reicht nicht: Wie CX ins Handeln kommt<\/b><span class=''><i>17:30 - 18:00<\/i><div class='ct evomarb5'><ul><li>Viele Unternehmen haben in der Kundenorientierung kein Erkenntnis-, sondern ein Umsetzungsproblem<\/li><li>In der Masterclass geht es um 3 typische H\u00fcrden in Unternehmen<\/li><li>MSR und die Stadtwerke D\u00fcsseldorf zeigen konkrete L\u00f6sungsans\u00e4tze und diskutieren mit der gesamten Runde weitere Erfolgsideen f\u00fcr mehr Umsetzung von Optimierungen<\/li><\/ul>\r\n<h3><hr><strong>MSR Consulting Group GmbH<\/strong><\/h3><\/div><div class='evoss_schedule_cat1 evodfx evofx_dr_r evofx_jc_fs evoff_2 evomarb5'><span class='evoop6 evofsi'>Raum<\/span><div class='evomarl10'>Salon Goethe<\/div><\/div><div class='evoss_schedule_speakers evoff_2 evodfx evofx_dr_r evofx_jc_fs evofx_ai_c'><span class='evofsi evoop6'>Sprecher<\/span><div class='evodfx evofx_dr_r evogap10 evofx_ww evomarl10'><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:&quot;167465&quot;,&quot;ri&quot;:0,&quot;speaker_id&quot;:5639,&quot;term_id&quot;:5639,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Alexandra Sch\u00e4fer<\/span><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:&quot;167465&quot;,&quot;ri&quot;:0,&quot;speaker_id&quot;:5627,&quot;term_id&quot;:5627,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Dr. Judith Gl\u00fcsenkamp<\/span><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:&quot;167465&quot;,&quot;ri&quot;:0,&quot;speaker_id&quot;:5637,&quot;term_id&quot;:5637,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Franziska Weber<\/span><\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>18:05<\/em><span><b class=''>Der KI-Eisberg: Was unter der Oberfl\u00e4che liegt, entscheidet \u00fcber den Erfolg<\/b><span class=''><i>18:05 - 18:35<\/i><div class='ct evomarb5'><ul><li>Von der Infrastruktur \u00fcber Legacy-Systeme bis zum Menschen: KI schnell und wirtschaftlich einsetzen und den Menschen dort einbinden, wo er den Unterschied macht.<\/li><\/ul>\r\n<h3><hr><strong>Sutherland Global Services GmbH<\/strong><\/h3><\/div><div class='evoss_schedule_cat1 evodfx evofx_dr_r evofx_jc_fs evoff_2 evomarb5'><span class='evoop6 evofsi'>Raum<\/span><div class='evomarl10'>Salon Goethe<\/div><\/div><div class='evoss_schedule_speakers evoff_2 evodfx evofx_dr_r evofx_jc_fs evofx_ai_c'><span class='evofsi evoop6'>Sprecher<\/span><div class='evodfx evofx_dr_r evogap10 evofx_ww evomarl10'><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:&quot;167465&quot;,&quot;ri&quot;:0,&quot;speaker_id&quot;:5712,&quot;term_id&quot;:5712,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Damian Spoida<\/span><\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>19:00<\/em><span><b class=''>GALA-DINNER<\/b><span class=''><i>19:00 - 21:00<\/i><div class='ct evomarb5'><\/div><div class='evoss_schedule_cat1 evodfx evofx_dr_r evofx_jc_fs evoff_2 evomarb5'><span class='evoop6 evofsi'>Raum<\/span><div class='evomarl10'>Im Restaurant Jan Wellem<\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>21:00<\/em><span><b class=''>CASINO-ABEND<\/b><span class=''><i>21:00 - 0:00<\/i><div class='ct evomarb5'><\/div><div class='evoss_schedule_cat1 evodfx evofx_dr_r evofx_jc_fs evoff_2 evomarb5'><span class='evoop6 evofsi'>Raum<\/span><div class='evomarl10'>1. Bel Etage<\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><\/ul><\/li><ul class='evosch_oneday_schedule  evosch_date_2'><li class='date'>Mittwoch (7. Oktober 2026)<\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>9:00<\/em><span><b class=''>OPEN MIND SPACE<\/b><span class=''><i>9:00 - 11:00<\/i><div class='ct evomarb5'><p><strong>BEGR\u00dcSSUNG &amp; SMART COFFEE TALK<\/strong><br><\/p>\r\n\r\n<p><\/p><hr><strong>Moderiert von:<\/strong><p><\/p><\/div><div class='evoss_schedule_cat1 evodfx evofx_dr_r evofx_jc_fs evoff_2 evomarb5'><span class='evoop6 evofsi'>Raum<\/span><div class='evomarl10'>Preu\u00dfische Turnhalle<\/div><\/div><div class='evoss_schedule_speakers evoff_2 evodfx evofx_dr_r evofx_jc_fs evofx_ai_c'><span class='evofsi evoop6'>Sprecher<\/span><div class='evodfx evofx_dr_r evogap10 evofx_ww evomarl10'><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:&quot;167465&quot;,&quot;ri&quot;:0,&quot;speaker_id&quot;:3796,&quot;term_id&quot;:3796,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Dirk Rosomm<\/span><\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>11:00<\/em><span><b class=''>Kaffee- und Teepause<\/b><span class=''><i>11:00 - 11:20<\/i><div class='ct evomarb5'><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>11:20<\/em><span><b class=''>Customer Journey End-to-End: Wie ServiceNow CRM, KI und Mensch verbindet!<\/b><span class=''><i>11:20 - 11:50<\/i><div class='ct evomarb5'><ul><li>Von Lead bis Loyalty, eine smarte Customer Journey<\/li><li>Eine Plattform, die KI orchestriert und kontrolliert<\/li><li>Agentic AI \u00fcber System-Grenzen hinaus, um den gesamten Prozess zu unterst\u00fctzen<\/li><\/ul>\r\n<h3><hr><strong>servistio GmbH<\/strong><\/h3><\/div><div class='evoss_schedule_cat1 evodfx evofx_dr_r evofx_jc_fs evoff_2 evomarb5'><span class='evoop6 evofsi'>Raum<\/span><div class='evomarl10'>Salon Goethe<\/div><\/div><div class='evoss_schedule_speakers evoff_2 evodfx evofx_dr_r evofx_jc_fs evofx_ai_c'><span class='evofsi evoop6'>Sprecher<\/span><div class='evodfx evofx_dr_r evogap10 evofx_ww evomarl10'><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:&quot;167465&quot;,&quot;ri&quot;:0,&quot;speaker_id&quot;:5613,&quot;term_id&quot;:5613,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Thomas Cohrs<\/span><\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>11:55<\/em><span><b class=''>Game-Changer oder Governance-Fall? Was Conversational AI f\u00fcr Banken wirklich bedeutet<\/b><span class=''><i>11:55 - 12:25<\/i><div class='ct evomarb5'><ul><li>Vom Hype zu belastbaren Use Cases im Kundenservice und Vertrieb.<br><\/li><\/ul>\r\n<h3><hr><strong>Transcom<\/strong><\/h3><\/div><div class='evoss_schedule_cat1 evodfx evofx_dr_r evofx_jc_fs evoff_2 evomarb5'><span class='evoop6 evofsi'>Raum<\/span><div class='evomarl10'>Salon Goethe<\/div><\/div><div class='evoss_schedule_speakers evoff_2 evodfx evofx_dr_r evofx_jc_fs evofx_ai_c'><span class='evofsi evoop6'>Sprecher<\/span><div class='evodfx evofx_dr_r evogap10 evofx_ww evomarl10'><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:&quot;167465&quot;,&quot;ri&quot;:0,&quot;speaker_id&quot;:5620,&quot;term_id&quot;:5620,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Christian Alexander Kuehn<\/span><\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>12:30<\/em><span><b class=''>Von fragmentierter Optimierung zur intelligenten Customer Journey<\/b><span class=''><i>12:30 - 13:00<\/i><div class='ct evomarb5'><ul><li>Verhaltens- und Experience-Daten entlang der Customer Journey zusammenf\u00fchren<\/li><li>Reibungspunkte und Optimierungspotenziale mit Hilfe von KI schneller erkennen<\/li><li>Experimentation und Personalisierung \u00fcber digitale Touchpoints hinweg skalieren<\/li><li>Erfolge anhand relevanter CX- und Business-KPIs messbar machen<\/li><\/ul>\r\n<h3><hr><strong>Wingify<\/strong><\/h3><\/div><div class='evoss_schedule_cat1 evodfx evofx_dr_r evofx_jc_fs evoff_2 evomarb5'><span class='evoop6 evofsi'>Raum<\/span><div class='evomarl10'>Salon Goethe<\/div><\/div><div class='evoss_schedule_speakers evoff_2 evodfx evofx_dr_r evofx_jc_fs evofx_ai_c'><span class='evofsi evoop6'>Sprecher<\/span><div class='evodfx evofx_dr_r evogap10 evofx_ww evomarl10'><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:&quot;167465&quot;,&quot;ri&quot;:0,&quot;speaker_id&quot;:5638,&quot;term_id&quot;:5638,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Jan Marks<\/span><\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>13:35<\/em><span><b class=''>Lunch<\/b><span class=''><i>13:35 - 14:25<\/i><div class='ct evomarb5'><p><strong>Im Restaurant Jan Wellem<\/strong><\/p><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>14:25<\/em><span><b class=''>Praxisbeispiele aus der EVU-Branche: Wo KI im Alltag in Marketing und Kommunikation bei rhenag Energie hilft<\/b><span class=''><i>14:25 - 15:05<\/i><div class='ct evomarb5'><ul><li>Ausgangslage - Warum KI in Marketing &amp; Kommunikation nicht neu ist und t\u00e4glich relevanter wird<\/li><li>Einsatzfelder - F\u00fcnf zentrale Anwendungsbereiche mit Praxisbeispielen im Marketing im Detail<\/li><li>Nutzen &amp; Risiken - Mehrwert realistisch einordnen und rechtliche Aspekte ber\u00fccksichtigen<\/li><li>Fahrplan f\u00fcr die Umsetzung - Konkreter Fahrplan f\u00fcr den Einstieg<\/li><\/ul>\r\n<h3><hr><strong>rhenag Energie<\/strong><\/h3><\/div><div class='evoss_schedule_cat1 evodfx evofx_dr_r evofx_jc_fs evoff_2 evomarb5'><span class='evoop6 evofsi'>Raum<\/span><div class='evomarl10'>Salon Goethe<\/div><\/div><div class='evoss_schedule_speakers evoff_2 evodfx evofx_dr_r evofx_jc_fs evofx_ai_c'><span class='evofsi evoop6'>Sprecher<\/span><div class='evodfx evofx_dr_r evogap10 evofx_ww evomarl10'><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:&quot;167465&quot;,&quot;ri&quot;:0,&quot;speaker_id&quot;:5571,&quot;term_id&quot;:5571,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Sandra K\u00f6hler<\/span><\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>15:15<\/em><span><b class=''>Abschiedsumtrunk<\/b><span class=''><i>15:15 - 15:45<\/i><div class='ct evomarb5'><\/div><div class='evoss_schedule_cat1 evodfx evofx_dr_r evofx_jc_fs evoff_2 evomarb5'><span class='evoop6 evofsi'>Raum<\/span><div class='evomarl10'>Hotellobby<\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><\/ul><\/li><\/ul><\/div><\/div><\/div><\/div><!-- row close --><button class='evo_card_row_end evcal_close' title='Schlie\u00dfen'><\/button><\/div><div class='clear end'><\/div><\/div><\/div><\/div>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row row_height_percent=&#8220;0&#8243; override_padding=&#8220;yes&#8220; h_padding=&#8220;0&#8243; top_padding=&#8220;0&#8243; bottom_padding=&#8220;0&#8243; overlay_alpha=&#8220;50&#8243; gutter_size=&#8220;3&#8243; column_width_percent=&#8220;100&#8243; shift_y=&#8220;0&#8243; z_index=&#8220;0&#8243; sticky=&#8220;yes&#8220; uncode_shortcode_id=&#8220;499707&#8243; el_class=&#8220;secondmenu&#8220;][vc_column column_width_percent=&#8220;100&#8243; gutter_size=&#8220;0&#8243; override_padding=&#8220;yes&#8220; column_padding=&#8220;0&#8243; overlay_alpha=&#8220;50&#8243; shift_x=&#8220;0&#8243; [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":163040,"parent":168007,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"rs_blank_template":"","rs_page_bg_color":"","slide_template_v7":"","footnotes":"","_members_access_role":[],"_members_access_error":""},"portfolio_category":[5424],"class_list":["post-165738","portfolio","type-portfolio","status-publish","has-post-thumbnail","hentry","portfolio_category-cx-minds"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.7 (Yoast SEO v28.7) - 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