{"id":162858,"date":"2023-07-09T10:08:04","date_gmt":"2023-07-09T08:08:04","guid":{"rendered":"https:\/\/www.businessfactors.de\/?post_type=portfolio&#038;p=162858"},"modified":"2025-01-31T10:44:59","modified_gmt":"2025-01-31T09:44:59","slug":"agenda","status":"publish","type":"portfolio","link":"https:\/\/www.businessfactors.de\/de\/conferences\/crm-contactcenter\/agenda\/","title":{"rendered":"Agenda"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;0&#8243; top_padding=&#8221;0&#8243; bottom_padding=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; sticky=&#8221;yes&#8221; uncode_shortcode_id=&#8221;499707&#8243; el_class=&#8221;secondmenu&#8221;][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;0&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;125316&#8243;][uncode_block id=&#8221;162850&#8243;][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;0&#8243; top_padding=&#8221;2&#8243; bottom_padding=&#8221;1&#8243; back_color=&#8221;color-lxmt&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;103722&#8243; back_color_type=&#8221;uncode-palette&#8221; css=&#8221;.vc_custom_1718715442388{margin-top: 15px !important;padding-right: 15px !important;padding-left: 15px !important;}&#8221;][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;0&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;1&#8243; style=&#8221;light&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;148299&#8243;][vc_column_text uncode_shortcode_id=&#8221;618540&#8243;]<!-- EventON Calendar --><div id='evcal_calendar_267' class='list_cal ajde_evcal_calendar boxy color tbg0 boxstyle0 box_3 ul etttc_custom ' data-cal=''><div id='evcal_head' class='calendar_header ' ><div class='evo_cal_above evodfx evofx_dr_r marb5 evofx_ww'><span class='cal_head_btn evo-gototoday-btn' style='' data-mo='5' data-yr='2025' data-dy=''>Aktueller Monat<\/span><\/div><div class='evo_cal_above_content'><\/div><div class='evo_header_title '><\/div><\/div><div id='eventon_loadbar_section'><div id='eventon_loadbar'><\/div><\/div><!-- Events List --><div class='evo_events_list_box'><div id='evcal_list' class='eventon_events_list '><div id=\"event_164912_0\" class=\"eventon_list_event evo_eventtop scheduled  event clrD noimg event_164912_0\" data-event_id=\"164912\" data-ri=\"0r\" data-time=\"1762758000-1762873800\" data-colr=\"#0078ac\" itemscope itemtype='http:\/\/schema.org\/Event'><div class=\"evo_event_schema\" style=\"display:none\" ><a itemprop='url'  href='https:\/\/www.businessfactors.de\/de\/events\/strategietage-crm-contactcenter-2025\/'><\/a><meta itemprop='image' content=\"https:\/\/www.businessfactors.de\/wp-content\/uploads\/2024\/11\/CRMCC_2025-H-scaled.jpg\" \/><meta itemprop='startDate' content=\"2025-11-10T08:00+2:00\" \/><meta itemprop='endDate' content=\"2025-11-11T16:10+2:00\" \/><meta itemprop='eventStatus' content=\"https:\/\/schema.org\/EventScheduled\" \/><meta itemprop='eventAttendanceMode'   itemscope itemtype=\"https:\/\/schema.org\/OfflineEventAttendanceMode\"\/><div style=\"display:none\" itemprop=\"location\" itemscope itemtype=\"http:\/\/schema.org\/Place\"><span itemprop=\"name\">Althoff Grandhotel Schloss Bensberg<\/span><span itemprop=\"address\" itemscope itemtype=\"http:\/\/schema.org\/PostalAddress\"><item itemprop=\"streetAddress\">Kadettenstra\u00dfe, 51429 Bergisch Gladbach<\/item><\/span><\/div><\/div>\r\n\t\t\t\t<p class=\"desc_trig_outter\" style=\"background-color:#0078ac;\"><a data-gmap_status=\"null\" data-gmtrig=\"1\" data-exlk=\"0\" id=\"evc_1762758000164912\" class=\"desc_trig mul_val evcal_list_a\" data-ux_val=\"X\" data-ux_val_mob=\"-\"  ><span class='evoet_c2 evoet_cx '><span class='evoet_dayblock evcal_cblock ' data-bgcolor='#0078ac' data-smon='November' data-syr='2025' data-bub=''><span class='evo_start  evofxdrc'><em class='date'>10<\/em><em class='month'>NOV<\/em><em class='time'><i t=\"y\">(NOV 10)<\/i>08:00<\/em><\/span><span class='evo_end  evofxdrc'><em class='date'>11<\/em><em class='time'><i t=\"y\">(NOV 11)<\/i>16:10<\/em><\/span><\/span><\/span><span class='evoet_c3 evoet_cx evcal_desc'><span class='evoet_title evcal_desc2 evcal_event_title ' itemprop='name'>StrategieTage CRM & ContactCenter 2025<\/span><span class='event_location_attrs'  data-location_address=\"Kadettenstra\u00dfe, 51429 Bergisch Gladbach\" data-location_type=\"address\" data-location_name=\"Althoff Grandhotel Schloss Bensberg\" data-location_url=\"https:\/\/www.businessfactors.de\/de\/event-location\/althoff-grandhotel-schloss-bensberg\/\" data-location_status=\"true\"><\/span><span class='evoet_cy evoet_subtitle evo_below_title' ><span class='evcal_event_subtitle ' >Deutschland<\/span><\/span><\/span><span class='evoet_data' data-d=\"{&quot;loc.n&quot;:&quot;Althoff Grandhotel Schloss Bensberg&quot;,&quot;orgs&quot;:[],&quot;tags&quot;:[]}\" data-bgc=\"#0078ac\" data-bggrad=\"\" ><\/span><\/a><\/p><div class='event_description evcal_eventcard ' style=\"display:none\"><div class='evocard_row'><div id='event_ftimage' class='evocard_box ftimage' data-c='' \n\t\t\t\t\tstyle=''><div class='evocard_main_image_hold' data-t='Loading Image..'><div class='evocard_main_image evo_img_triglb evobr15 evobgsc evobgpc evodfx evofx_jc_c evofx_ai_c evofz48 def' style='height:648px; background-image:url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2024\/11\/CRMCC_2025-H-scaled.jpg);' data-f=\"https:\/\/www.businessfactors.de\/wp-content\/uploads\/2024\/11\/CRMCC_2025-H-scaled.jpg\" data-h=\"1075\" data-w=\"2048\" data-ratio=\"0.52490234375\" data-event_id=\"164912\" data-ri=\"0\"  data-t='Loading Image..'><\/div><\/div><\/div><\/div><div class='evocard_row bx2 bx'><div id='event_time' class='evocard_box time' data-c='' \n\t\t\t\t\tstyle=''><div class='evo_metarow_time evorow evcal_evdata_row evcal_evrow_sm '>\n\t\t<span class='evcal_evdata_icons'><i class='fa fa-clock-o'><\/i><\/span>\n\t\t<div class='evcal_evdata_cell'>\t\t\t\t\t\t\t\n\t\t\t<h3 class='evo_h3'><span class='evcal_evdata_icons'><i class='fa fa-clock-o'><\/i><\/span>Zeit<\/h3><p><span class='evo_eventcard_time_t evogap5 evofxww'><span class=\"start\">Montag (10. November 2025)<\/span> <span class=\"stime\">08:00<\/span> - <span class='end'>Dienstag (11. November 2025)<\/span> <span class='etime'>16:10<\/span><\/span><span class='evo_tz marr5'>(GMT+01:00)<\/span><\/p>\n\t\t<\/div>\n\t<\/div><\/div><div id='event_location' class='evocard_box location' data-c='' \n\t\t\t\t\tstyle=''><div class='evcal_evdata_row evo_metarow_time_location evorow '>\n\t\t\n\t\t\t<span class='evcal_evdata_icons'><i class='fa fa-map-marker-alt'><\/i><\/span>\n\t\t\t<div class='evcal_evdata_cell' data-loc_tax_id='3258'><h3 class='evo_h3 evodfx'><span class='evcal_evdata_icons'><i class='fa fa-map-marker-alt'><\/i><\/span><a target=\"_blank\" href=\"https:\/\/www.althoffcollection.com\/de\/althoff-grandhotel-schloss-bensberg\">Ort<\/a><\/h3><p class='evo_location_name'><a target=\"_blank\" href=\"https:\/\/www.althoffcollection.com\/de\/althoff-grandhotel-schloss-bensberg\">Althoff Grandhotel Schloss Bensberg<\/a><\/p><p class='evo_location_address evodfxi evogap10'><a target=\"_blank\" href=\"https:\/\/www.althoffcollection.com\/de\/althoff-grandhotel-schloss-bensberg\">Kadettenstra\u00dfe, 51429 Bergisch Gladbach<\/a><\/p><div class='padt10'><span class='evo_btn_arr evolb_trigger' data-lbvals=\"{&quot;lbdata&quot;:{&quot;class&quot;:&quot;evo_location_lb_3258&quot;,&quot;additional_class&quot;:&quot;lb_max&quot;,&quot;title&quot;:&quot;Althoff Grandhotel Schloss Bensberg&quot;},&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;end&quot;:&quot;client&quot;,&quot;data&quot;:{&quot;lang&quot;:&quot;L1&quot;,&quot;term_id&quot;:3258,&quot;tax&quot;:&quot;event_location&quot;,&quot;load_lbcontent&quot;:true}},&quot;uid&quot;:&quot;eventon_get_tax_card_content&quot;}\" >Andere Veranstaltungen<i class='fa fa-chevron-right'><\/i><\/span><\/div><\/div>\n\t\t\n\t<\/div><\/div><\/div><div class='evocard_row'><div id='event_locImg' class='evocard_box locImg' data-c='' \n\t\t\t\t\tstyle=''><div class='evcal_evdata_row evo_metarow_locImg evorow evo_gal_box tvi' style='min-height:400px; padding:0'  id='85049_locimg' >\n\t<div class='evo_gal_main_img evo_img_triglb evobgsc evobgpc' style='background-image:url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2018\/02\/schloss_bensberg_ambiente.jpg); height:100%; width:100%' data-f='https:\/\/www.businessfactors.de\/wp-content\/uploads\/2018\/02\/schloss_bensberg_ambiente.jpg' data-w='https:\/\/www.businessfactors.de\/wp-content\/uploads\/2018\/02\/schloss_bensberg_ambiente-150x150.jpg' data-h='85049'>\n\t<div class='evo_locimg_over'>\n\t\t<div class='evo_locimg_over_in evopad20'><\/div>\n\t<\/div>\n\t<div class='evo_gal_bottom evo_locimg_bottom '>\n\t\t<div class='evo_gal_icons evo_locimg_left'><div class='evo_gal_icon evo_locimg_gal on evo_transit_all evo_trans_sc1_05' data-index='1' data-u='https:\/\/www.businessfactors.de\/wp-content\/uploads\/2018\/02\/schloss_bensberg_ambiente.jpg' data-w='https:\/\/www.businessfactors.de\/wp-content\/uploads\/2018\/02\/schloss_bensberg_ambiente-150x150.jpg' data-h='85049'>\n\t\t\t\t<span class='locimg_1' style='background-image:url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2018\/02\/schloss_bensberg_ambiente-150x150.jpg)'><\/span>\n\t\t\t<\/div><\/div>\n\t\t<div class='evo_locimg_right'>\n\t\t\t<h3 class='evo_h3 evo_locimg_title'>Althoff Grandhotel Schloss Bensberg<\/h3>\n\t\t\t\n\t\t<\/div>\t\t\t\t\t\t\t\t\n\t<\/div>\n\t<\/div>\n\t<\/div><\/div><\/div><div class='evocard_row'><div id='event_evospk' class='evocard_box evospk' data-c='' \n\t\t\t\t\tstyle=''><div id='evo_speaker' class='evo_metarow_speaker evorow evcal_evdata_row bordb evcal_evrow_sm' data-event_id='164912'>\r\n\t\t\t\t\t<span class='evcal_evdata_icons'><i class='fa fa-microphone'><\/i><\/span>\r\n\t\t\t\t\t<div class='evcal_evdata_cell'><h3 class='evo_h3'>Sprecher dieser Veranstaltung<\/h3><ul class=\"evospk_boxes\">\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box' data-id='4793' data-eid='164912' data-l='L1'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2023\/10\/Koehler_DMK.jpg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Dr. Annegret K\u00f6hler-Werzner<\/h3>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Lead CCS | DMK Deutsches Milchkontor GmbH<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_company evoop6'>DMK Deutsches Milchkontor GmbH<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box' data-id='5014' data-eid='164912' data-l='L1'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2023\/10\/Reputation_Foto_Stefanie-Elssner-e1726658285692.jpg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Stefanie Elssner<\/h3>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Account Executive DACH | Reputation.com<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_company evoop6'>Reputation.com<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box' data-id='5013' data-eid='164912' data-l='L1'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2023\/10\/Reputation_Foto_2_Marina-Hedvizak-e1726658148717-800x620.jpg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Marina Hedvizak<\/h3>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Customer Success Manager DACH | Reputation.com<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_company evoop6'>Reputation.com<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box' data-id='4996' data-eid='164912' data-l='L1'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2023\/10\/LINK-Mobility_Foto_Josef-Grabner-691x800.png)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Josef Grabner<\/h3>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Managing Director \u00d6sterreich | LINK Mobility<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_company evoop6'>LINK Mobility<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box' data-id='4967' data-eid='164912' data-l='L1'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2023\/09\/Cisco_Foto_Frank-Mueller.png)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Frank M\u00fcller<\/h3>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Customer Experience Specialist | Cisco Systems GmbH<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_company evoop6'>Cisco Systems GmbH<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box' data-id='4940' data-eid='164912' data-l='L1'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2023\/09\/TecArt_Foto_Christian-Fischer-800x780.jpg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Christian Fischer<\/h3>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Gesch\u00e4ftsf\u00fchrender Gesellschafter<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_company evoop6'>TecArt GmbH<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box' data-id='4800' data-eid='164912' data-l='L1'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2023\/10\/neu_Andreas-Bieda-scaled-e1714483777238-800x699.jpg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Andreas Bieda<\/h3>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Head of Customer Experience | Unilever Deutschland GmbH<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_company evoop6'>Unilever Deutschland GmbH<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box' data-id='4799' data-eid='164912' data-l='L1'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2023\/10\/Florian-Schroeder-e1709560032111.jpg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Florian Schr\u00f6der<\/h3>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Head of Customer Success | Stepstone<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_company evoop6'>Stepstone<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box' data-id='4796' data-eid='164912' data-l='L1'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2023\/10\/Weis_ADAC.jpg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Florian Weis<\/h3>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Divisional Director Membership Services & Customer Experience (MCE) | ADAC e.V.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_company evoop6'>ADAC e.V.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box' data-id='4795' data-eid='164912' data-l='L1'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2023\/10\/Pierre-Hartmann-scaled-e1709303283344-749x800.jpg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Pierre Hartmann<\/h3>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Head of Sales Operations & Strategy | S.OLIVER GROUP<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_company evoop6'>S.OLIVER GROUP<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box' data-id='4794' data-eid='164912' data-l='L1'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2023\/10\/Sven-Opitz-scaled-e1709303029790-650x800.jpg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Sven Opitz<\/h3>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Head of PMO Customer Services | AIRBUS Operations GmbH<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_company evoop6'>AIRBUS Operations GmbH<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box' data-id='3337' data-eid='164912' data-l='L1'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2023\/10\/neu_neweling-760x800.jpeg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Sven Neweling<\/h3>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Leiter CRM-Strategie und Kundenbindung | DB Fernverkehr AG<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_company evoop6'>DB Fernverkehr AG<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box' data-id='4640' data-eid='164912' data-l='L1'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/Parloa_Foto_Axel-Dittmann_MCL-scaled-e1694445346958-800x733.jpg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Axel Dittmann<\/h3>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Chief Evangelist | Parloa GmbH<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_company evoop6'>Parloa GmbH<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box' data-id='4491' data-eid='164912' data-l='L1'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2023\/10\/Sven-Prehn-scaled-e1709302699510.jpg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Sven Prehn<\/h3>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Global Customer Service &amp; Logistics Director | AB Enzymes GmbH<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_company evoop6'>AB Enzymes GmbH<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box' data-id='4180' data-eid='164912' data-l='L1'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/06\/OBI_Quirmbach_Foto-533x800.jpg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Matthias Quirmbach<\/h3>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Head of Customer Care Management | OBI E-Commerce GmbH<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_company evoop6'>OBI E-Commerce GmbH<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box' data-id='4134' data-eid='164912' data-l='L1'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2021\/04\/WEITBLICK_Marquitz_Foto-scaled-e1654858727104-800x568.jpg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Kim Marquitz<\/h3>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Director Customer Experience | WEITBLICK GmbH & Co. KG<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_company evoop6'>WEITBLICK GmbH & Co. KG<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box' data-id='3980' data-eid='164912' data-l='L1'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/Zendesk_Foto_Bjoern-Bauer_MCL_nach-KHB-e1695736559627.png)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Bj\u00f6rn Bauer<\/h3>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Director, Solutions Consulting | Zendesk GmbH<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_company evoop6'>Zendesk GmbH<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box' data-id='3864' data-eid='164912' data-l='L1'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/Diabolocom_Foto_Rene-Jacobi_MCL-e1694087868191.jpeg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Ren\u00e9 Jacobi<\/h3>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Head of Customer Operations DACH | diabolocom GmbH<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_company evoop6'>diabolocom GmbH<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box' data-id='3779' data-eid='164912' data-l='L1'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2023\/10\/foto-neu-59840bfb673b720b4b815d67254a5e7c.png)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Georg Schranner<\/h3>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Gesch\u00e4ftsf\u00fchrer | ALLYSCA Assistance GmbH<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_company evoop6'>ALLYSCA Assistance GmbH<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box' data-id='3680' data-eid='164912' data-l='L1'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/TeamBank_Berger_Foto-613x800.jpg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Christoph Berger<\/h3>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Abteilungsleiter | Teambank<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_company evoop6'>Teambank<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box' data-id='3610' data-eid='164912' data-l='L1'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/ServiceOcean_Foto_Alex-Schagen_MCL-e1694092452750-800x792.jpg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Dr. Alexander Schagen<\/h3>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Gr\u00fcnder | ServiceOcean AG<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_company evoop6'>ServiceOcean AG<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t<\/ul><div class=\"clear\"><\/div><\/div><\/div><\/div><\/div><div class='evocard_row'><div id='event_addtocal' class='evocard_box addtocal' data-c='' \n\t\t\t\t\tstyle=''><div class='evo_metarow_ICS evorow evcal_evdata_row'>\n\t\t\t<span class='evcal_evdata_icons'><i class='fa fa-calendar-o'><\/i><\/span>\n\t\t\t<div class='evcal_evdata_cell'>\n\t\t\t\t<p><a href='https:\/\/www.businessfactors.de\/de\/export-events\/164912_0\/?key=76e291ecfb' class='evo_ics_nCal' rel='nofollow' title='Zu Ihrem Kalender hinzuf\u00fcgen'>Zum Kalender hinzuf\u00fcgen<\/a><\/p>\t\n\t\t\t<\/div>\n\t\t<\/div><\/div><\/div><div class='evocard_row'><div id='event_evosch' class='evocard_box evosch' data-c='' \n\t\t\t\t\tstyle=''><div id='evo_schedule' class='evo_metarow_schedule evorow evcal_evdata_row bordb evcal_evrow_sm' data-event_id='164912'>\r\n\t\t\t\t\t<span class='evcal_evdata_icons'><i class='fa fa-calendar-check-o'><\/i><\/span>\r\n\t\t\t\t\t<div class='evcal_evdata_cell'><h3 class='evo_h3'>Agenda<\/h3><ul class='evosch_blocks_list'><ul class='evosch_nav'><li class='evoss_show' data-day='1' title='25. November 2024'>Tag 1<\/li><li class='' data-day='2' title='26. November 2024'>Tag 2<\/li><\/ul><ul class='evosch_oneday_schedule evoss_show evosch_date_1'><li class='date'>Montag (25. November 2024)<\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>8:00<\/em><span><b class=''>Registrierung<\/b><span class=''><i>8:00 - 9:00<\/i><div class='ct evomarb5'><p><hr><strong>Die Registrierung erfolgt am Check-In<\/strong><\/p><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>9:00<\/em><span><b class=''>Er\u00f6ffnung der StrategieTage CRM & ContactCenter<\/b><span class=''><i>9:00 - 9:10<\/i><div class='ct evomarb5'><p><hr><strong>Begr\u00fc\u00dfung und Er\u00f6ffnung<\/strong><\/p><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>9:10<\/em><span><b class=''>KEYNOTE-VORTRAG: ALLES MACHBAR: Wie sich OBI im Customer Care Management auf zuk\u00fcnftige Kund:innenanforderungen vorbereitet<\/b><span class=''><i>9:10 - 9:50<\/i><div class='ct evomarb5'><p>\u2022 Bestandscheck<br>\r\n\u2022 Was nehmen wir von unseren Kund:innen wahr?<br>\r\n\u2022 Wie gehen wir in die Implementierung?<br>\r\n\u2022 N\u00e4chste Schritte<\/p>\r\n<p><hr><strong>OBI E-Commerce GmbH<\/strong><\/p><\/div><div class='evoss_schedule_speakers evoff_2 evodfx evofx_dr_r evofx_jc_fs evofx_ai_c'><span class='evofsi evoop6'>Sprecher<\/span><div class='evodfx evofx_dr_r evogap10 evofx_ww evomarl10'><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:164912,&quot;ri&quot;:0,&quot;speaker_id&quot;:4180,&quot;term_id&quot;:4180,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Matthias Quirmbach<\/span><\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>9:50<\/em><span><b class=''>Kaffee- und Teepause<\/b><span class=''><i>9:50 - 10:00<\/i><div class='ct evomarb5'><p><hr><strong>Kaffee- und Teepause<\/strong><\/p><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>10:00<\/em><span><b class=''>OPEN MIND SPACE<\/b><span class=''><i>10:00 - 0:00<\/i><div class='ct evomarb5'><p><strong>BEGR\u00dcSSUNG &amp; SMART COFFEE TALK<\/strong><br><\/p>\r\n\r\n<p><strong>Content Areas<\/strong><br>\r\n\u2022 KI<br>\r\n\u2022 DIGITALE TRANSFORMATION<br>\r\n\u2022 CRM<br>\r\n\u2022 CUSTOMER JOURNEY<br><br><\/p>\r\n<p><\/p><hr><strong>Moderiert von:<\/strong><p><\/p><\/div><div class='evoss_schedule_speakers evoff_2 evodfx evofx_dr_r evofx_jc_fs evofx_ai_c'><span class='evofsi evoop6'>Sprecher<\/span><div class='evodfx evofx_dr_r evogap10 evofx_ww evomarl10'><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:164912,&quot;ri&quot;:0,&quot;speaker_id&quot;:4207,&quot;term_id&quot;:4207,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Christoph Graf von der Schulenburg<\/span><\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>12:10<\/em><span><b class=''>Wie Sie aus Kunden-Feedback gewonnene Erkenntnisse in Unternehmenserfolg verwandeln<\/b><span class=''><i>12:10 - 12:40<\/i><div class='ct evomarb5'><p>\u2022 Ihre Zielgruppe nutzt Crowdsourcing, um die Wahrheit \u00fcber Ihre Marke zu erfahren.<br>\r\n\u2022 Kunden hinterlassen in \u00f6ffentlichen und privaten Foren eine F\u00fclle von Erkenntnissen, die Ihnen helfen k\u00f6nnen, sich abzuheben \u2013 doch nur, wenn Sie diese finden und Ma\u00dfnahmen ergreifen.<br>\r\n\u2022 Der Schl\u00fcssel zur Umwandlung von Daten in Erkenntnisse liegt in der Messung, Verwaltung und Skalierung Ihrer Online-Reputation in Echtzeit.<br>\r\n\u2022 Die Nutzung von KI in Verbindung mit All-in-One-Plattformen kann Ihrem Unternehmen dabei helfen, die in Kundenfeedback-Foren gewonnenen Erkenntnisse effizient zu finden und zu nutzen.<\/p>\r\n<p><\/p><hr><strong>Reputation.com<\/strong><p><\/p><\/div><div class='evoss_schedule_speakers evoff_2 evodfx evofx_dr_r evofx_jc_fs evofx_ai_c'><span class='evofsi evoop6'>Sprecher<\/span><div class='evodfx evofx_dr_r evogap10 evofx_ww evomarl10'><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:164912,&quot;ri&quot;:0,&quot;speaker_id&quot;:5013,&quot;term_id&quot;:5013,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Marina Hedvizak<\/span><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:164912,&quot;ri&quot;:0,&quot;speaker_id&quot;:5014,&quot;term_id&quot;:5014,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Stefanie Elssner<\/span><\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>12:10<\/em><span><b class=''>Effektive Ma\u00dfnahmen gegen Personalmangel Untertitel: Acht umsetzbare L\u00f6sungen f\u00fcr jeden Kundenservice<\/b><span class=''><i>12:10 - 12:40<\/i><div class='ct evomarb5'><p>\u2022 Acht umsetzbare L\u00f6sungen: Entdecken Sie praxisnahe Strategien zur Bew\u00e4ltigung von Personalmangel im Kundenservice, von Identifizierung bis hin zur automatischen Gespr\u00e4chszusammenfassung.<br>\r\n\u2022 Fokus auf KI und Prozessoptimierung: Erfahren Sie, wie K\u00fcnstliche Intelligenz und traditionelle Methoden Prozesse effizienter gestalten k\u00f6nnen.<br>\r\n\u2022 Erfahrungen aus erster Hand: Unsere Projektmanager bringen wertvolle Einblicke aus dem Operationsbereich mit und pr\u00e4sentieren innovative L\u00f6sungen f\u00fcr mehr Effizienz trotz Personalmangel.<\/p>\r\n<p><hr><strong>diabolocom GmbH<\/strong><\/p><\/div><div class='evoss_schedule_speakers evoff_2 evodfx evofx_dr_r evofx_jc_fs evofx_ai_c'><span class='evofsi evoop6'>Sprecher<\/span><div class='evodfx evofx_dr_r evogap10 evofx_ww evomarl10'><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:164912,&quot;ri&quot;:0,&quot;speaker_id&quot;:3864,&quot;term_id&quot;:3864,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Ren\u00e9 Jacobi<\/span><\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>12:45<\/em><span><b class=''>Gamechanger RCS - Wie Apple, Google & die Mobilfunkanbieter die Kundenkommunikation revolutionieren!<\/b><span class=''><i>12:45 - 13:15<\/i><div class='ct evomarb5'><p>\u2022 Was ist RCS Business Messaging &amp; warum ist es das \u201eNext Big Thing\u201c<br>\r\n\u2022 F\u00fcr diese Usecases wird RCS zum Gamechanger<br>\r\n\u2022 So starten Unternehmen mit dem Marketing- &amp; Kundenservice-Turbo RCS<\/p>\r\n<p><hr><strong>LINK Mobility<\/strong><\/p><\/div><div class='evoss_schedule_speakers evoff_2 evodfx evofx_dr_r evofx_jc_fs evofx_ai_c'><span class='evofsi evoop6'>Sprecher<\/span><div class='evodfx evofx_dr_r evogap10 evofx_ww evomarl10'><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:164912,&quot;ri&quot;:0,&quot;speaker_id&quot;:4996,&quot;term_id&quot;:4996,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Josef Grabner<\/span><\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>12:45<\/em><span><b class=''>AI im Kundenservice der Zukunft: Wie wird Generative AI (& Azure Speech-to-Text) mein Contact Center ver\u00e4ndern?<\/b><span class=''><i>12:45 - 13:15<\/i><div class='ct evomarb5'><p>\u2022 Wie klingt richtig guter Kundenservice mit AI schon heute?<br>\r\n\u2022 Wie (und wann) werden ChatGPT &amp; Co. das Contact Center\r\nver\u00e4ndern?<br>\r\n\u2022 Was bedeutet AI f\u00fcr meine Agents? \u00dcber Augmented Agent &amp; AI\r\nals Co-Pilot<br>\r\n\u2022 Wohin entwickelt sich AI-Kundenservice in den n\u00e4chsten 5 Jahren?<\/p>\r\n<p><\/p><hr><strong>Parloa GmbH<\/strong><p><\/p><\/div><div class='evoss_schedule_speakers evoff_2 evodfx evofx_dr_r evofx_jc_fs evofx_ai_c'><span class='evofsi evoop6'>Sprecher<\/span><div class='evodfx evofx_dr_r evogap10 evofx_ww evomarl10'><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:164912,&quot;ri&quot;:0,&quot;speaker_id&quot;:4640,&quot;term_id&quot;:4640,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Axel Dittmann<\/span><\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>13:15<\/em><span><b class=''>Lunch<\/b><span class=''><i>13:15 - 14:05<\/i><div class='ct evomarb5'><p><hr><b>Im Restaurant Jan Wellem<\/b><\/p><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>14:05<\/em><span><b class=''>Von Dynamik bis Reife: Die Rolle von Service Level Agreements (SLA) bei der Entwicklung einer GBS Organisation<\/b><span class=''><i>14:05 - 14:45<\/i><div class='ct evomarb5'><p>\u2022 Die Bedeutung von SLAs f\u00fcr GBS-Organisationen: Kl\u00e4rung der \r\nLeistungsstandards, effektives Stakeholder-Management und \r\nAuswirkung auf die Kundenzufriedenheit<br>\r\n\u2022 Implementierung und Management von SLA: Schritte zur erfolgreichen Implementierung von SLAs, einschlie\u00dflich \u00dcberwachung Messung und Berichterstattung<br>\r\n\u2022 ggf: Fallbeispiel<\/p>\r\n<p><\/p><hr><strong>DMK Deutsches Milchkontor GmbH<\/strong><p><\/p><\/div><div class='evoss_schedule_speakers evoff_2 evodfx evofx_dr_r evofx_jc_fs evofx_ai_c'><span class='evofsi evoop6'>Sprecher<\/span><div class='evodfx evofx_dr_r evogap10 evofx_ww evomarl10'><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:164912,&quot;ri&quot;:0,&quot;speaker_id&quot;:4793,&quot;term_id&quot;:4793,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Dr. Annegret K\u00f6hler-Werzner<\/span><\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>14:05<\/em><span><b class=''>Digitalisierung im B2B-Mittelstand<\/b><span class=''><i>14:05 - 14:45<\/i><div class='ct evomarb5'><p>\u2022 Details folgen<\/p>\r\n<p><\/p><hr><strong>AB Enzymes GmbH<\/strong><p><\/p><\/div><div class='evoss_schedule_speakers evoff_2 evodfx evofx_dr_r evofx_jc_fs evofx_ai_c'><span class='evofsi evoop6'>Sprecher<\/span><div class='evodfx evofx_dr_r evogap10 evofx_ww evomarl10'><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:164912,&quot;ri&quot;:0,&quot;speaker_id&quot;:4491,&quot;term_id&quot;:4491,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Sven Prehn<\/span><\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>14:50<\/em><span><b class=''>Alles, au\u00dfer auflegen! Digitale Warteschleife mit Behavioral Data Science \u2013 100 % Erreichbarkeit und 85 % Kostensenkung im Servicecenter<\/b><span class=''><i>14:50 - 15:20<\/i><div class='ct evomarb5'><p>\u2022 Was w\u00e4re, wenn Anrufer in Warteschleifen nicht mehr auflegen\r\nund mehrfach wieder anrufen?<br>\r\n\u2022 Digitale Warteschleife und Behavioral Data Science vermeiden\r\nAufleger und Wiederw\u00e4hler<br>\r\n\u2022 Aktuelle Fallstudien der ServiceOcean Kunden und neuste\r\nInnovationen bei ServiceOcean<br><\/p>\r\n<p><\/p><hr><strong>ServiceOcean AG<\/strong><p><\/p><\/div><div class='evoss_schedule_speakers evoff_2 evodfx evofx_dr_r evofx_jc_fs evofx_ai_c'><span class='evofsi evoop6'>Sprecher<\/span><div class='evodfx evofx_dr_r evogap10 evofx_ww evomarl10'><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:164912,&quot;ri&quot;:0,&quot;speaker_id&quot;:3610,&quot;term_id&quot;:3610,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Dr. Alexander Schagen<\/span><\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>14:50<\/em><span><b class=''>Digitale Transformation im Unternehmen: Chancen und Herausforderungen bei der Implementierung von Cloud- und On-Premises L\u00f6sungen<\/b><span class=''><i>14:50 - 15:20<\/i><div class='ct evomarb5'><p>\u2022 Definition der digitalen Transformation im Unternehmenskontext<br>\r\n\u2022 Bedeutung von Cloud- und On-Premises L\u00f6sungen f\u00fcr die digitale Transformation<br>\r\n\u2022 Praxisbeispiel(e)<\/p>\r\n<p><hr><strong>TecArt GmbH<\/strong><\/p><\/div><div class='evoss_schedule_speakers evoff_2 evodfx evofx_dr_r evofx_jc_fs evofx_ai_c'><span class='evofsi evoop6'>Sprecher<\/span><div class='evodfx evofx_dr_r evogap10 evofx_ww evomarl10'><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:164912,&quot;ri&quot;:0,&quot;speaker_id&quot;:4940,&quot;term_id&quot;:4940,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Christian Fischer<\/span><\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>15:25<\/em><span><b class=''>K\u00fcnstliche Intelligenz im Contact Center<\/b><span class=''><i>15:25 - 15:55<\/i><div class='ct evomarb5'><p>\u2022 Intelligente und kognitive Customer Journeys<\/p>\r\n<p><\/p><hr><strong>Cisco Systems GmbH<\/strong><p><\/p><\/div><div class='evoss_schedule_speakers evoff_2 evodfx evofx_dr_r evofx_jc_fs evofx_ai_c'><span class='evofsi evoop6'>Sprecher<\/span><div class='evodfx evofx_dr_r evogap10 evofx_ww evomarl10'><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:164912,&quot;ri&quot;:0,&quot;speaker_id&quot;:4967,&quot;term_id&quot;:4967,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Frank M\u00fcller<\/span><\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>15:25<\/em><span><b class=''>Thema folgt<\/b><span class=''><i>15:25 - 15:55<\/i><div class='ct evomarb5'><p>\u2022 Details folgen<\/p>\r\n<p><\/p><hr><strong>Jabra<\/strong><p><\/p><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>16:00<\/em><span><b class=''>CX und Prozessmanagement - Zweckehe oder Liebesheirat?<\/b><span class=''><i>16:00 - 16:40<\/i><div class='ct evomarb5'><p>\u2022 CX und BPM - Ber\u00fchrungspunkte, Synergien, Unterschiede<br>\r\n\u2022 Wie funktioniert die Verbindung zwischen CX und BPM<br>\r\n\u2022 CX und BPM bei Weitblick<\/p>\r\n<p><\/p><hr><strong>WEITBLICK GmbH &amp; Co. KG<\/strong><p><\/p><\/div><div class='evoss_schedule_speakers evoff_2 evodfx evofx_dr_r evofx_jc_fs evofx_ai_c'><span class='evofsi evoop6'>Sprecher<\/span><div class='evodfx evofx_dr_r evogap10 evofx_ww evomarl10'><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:164912,&quot;ri&quot;:0,&quot;speaker_id&quot;:4134,&quot;term_id&quot;:4134,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Kim Marquitz<\/span><\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>16:00<\/em><span><b class=''>Omnichannel mal anders \u2013 Wie die S.OLIVER GROUP \u00fcber mehrere Kan\u00e4le ihre Handelspartner aktiv betreut<\/b><span class=''><i>16:00 - 16:40<\/i><div class='ct evomarb5'><p>\u2022 Erh\u00f6hung der Kontaktfrequenz zwischen Handelspartner und der S.OLIVER GROUP als Ziel einer neuen Kundenstrategie<br>\r\n\u2022 Analog und digital - die kombinierte \"Customer Journey\" eines Handelspartners<\/p>\r\n<p><\/p><hr><strong>S.OLIVER GROUP<\/strong><p><\/p><\/div><div class='evoss_schedule_speakers evoff_2 evodfx evofx_dr_r evofx_jc_fs evofx_ai_c'><span class='evofsi evoop6'>Sprecher<\/span><div class='evodfx evofx_dr_r evogap10 evofx_ww evomarl10'><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:164912,&quot;ri&quot;:0,&quot;speaker_id&quot;:4795,&quot;term_id&quot;:4795,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Pierre Hartmann<\/span><\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>16:40<\/em><span><b class=''>Kaffee- und Teepause<\/b><span class=''><i>16:40 - 16:55<\/i><div class='ct evomarb5'><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>16:55<\/em><span><b class=''>Die \u00c4ra der intelligenten CX - Das Potenzial von KI im Customer Service<\/b><span class=''><i>16:55 - 17:25<\/i><div class='ct evomarb5'><p>\u2022 Welche KI-Technologien werden zuk\u00fcnftig im Kundenservice eingesetzt?<br>\r\n\u2022 Was sind die Vor- und Nachteile dieser KI-Anwendungen?<br>\r\n\u2022 Wie wird KI die Zukunft des Kundenservices gestalten?<\/p>\r\n<p><\/p><hr><strong>Zendesk GmbH<\/strong><p><\/p><\/div><div class='evoss_schedule_speakers evoff_2 evodfx evofx_dr_r evofx_jc_fs evofx_ai_c'><span class='evofsi evoop6'>Sprecher<\/span><div class='evodfx evofx_dr_r evogap10 evofx_ww evomarl10'><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:164912,&quot;ri&quot;:0,&quot;speaker_id&quot;:3980,&quot;term_id&quot;:3980,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Bj\u00f6rn Bauer<\/span><\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>16:55<\/em><span><b class=''>KI im Call Center: Die erfolgreichsten Praxis-Strategien f\u00fcr besseren Kundenservice:<\/b><span class=''><i>16:55 - 17:25<\/i><div class='ct evomarb5'><p>\u2022 State-of-the-Art: Wie der KI-Assistent der Salzburg AG seit 5 Jahren das Contact Center entlastet und beeindruckende KPIs erzielt<br>\r\n\u2022 Best Practices: Wie Toyota, E.ON und Lufthansa KI Agenten einsetzen und ihre Kunden gl\u00fccklicher machen<br>\r\n\u2022 Strategie: Was Unternehmen jetzt tun m\u00fcssen, um das Potenzial von KI in der Praxis zu nutzen<\/p>\r\n<p><\/p><hr><strong>Cognigy GmbH<\/strong><p><\/p><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>17:30<\/em><span><b class=''>Creating a virtuous cycle between Experience and Measurement<\/b><span class=''><i>17:30 - 18:00<\/i><div class='ct evomarb5'><p>\u2022 Make up your mind and waste no more time<br>\r\n\u2022 Here you go again on your own<br>\r\n\u2022 Developing a customer-centric approach with technology and people<\/p>\r\n<p><\/p><hr><strong><\/strong><p><\/p><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>17:30<\/em><span><b class=''>Zukunftsweisender Kundendialog. Orchestrierung aller Kommunikationskan\u00e4le, plattformneutral und gesch\u00e4ftswertbasierend<\/b><span class=''><i>17:30 - 18:00<\/i><div class='ct evomarb5'><p>\u2022 Verteilung der Arbeitslast<br>\r\n\u2022 Kundenservice Software<br>\r\n\u2022 Digitalisierung im Kundendialog<\/p>\r\n<p><\/p><hr><strong><\/strong><p><\/p><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>18:05<\/em><span><b class=''>Blended Learning bei Qualifizierung neuer Mitarbeiter in der Assistance<\/b><span class=''><i>18:05 - 19:35<\/i><div class='ct evomarb5'><p>\u2022 ALLYSCA: Unternehmensvorstellung &amp; Aufgabenspektrum in der Assistance<br>\r\n\u2022 Unser Qualifizierungskonzept<br>\r\n\u2022 Wie werden komplexe Sachverhalte im Medienmix und in Modulen an neue Mitarbeiter vermittelt<\/p>\r\n<p><\/p><hr><strong>ALLYSCA GmbH<\/strong><p><\/p><\/div><div class='evoss_schedule_speakers evoff_2 evodfx evofx_dr_r evofx_jc_fs evofx_ai_c'><span class='evofsi evoop6'>Sprecher<\/span><div class='evodfx evofx_dr_r evogap10 evofx_ww evomarl10'><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:164912,&quot;ri&quot;:0,&quot;speaker_id&quot;:3779,&quot;term_id&quot;:3779,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Georg Schranner<\/span><\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>18:05<\/em><span><b class=''>Beste Erreichbarkeit in Service und Vertrieb!<\/b><span class=''><i>18:05 - 18:35<\/i><div class='ct evomarb5'><p>\u2022 40% mehr Gespr\u00e4che im Outbound<br>\r\n\u2022 20% mehr Erreichbarkeit im Inbound<br>\r\n\u2022 30% weniger Kosten durch Software plus Consulting<\/p><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>18:40<\/em><span><b class=''>Challenges and opportunities of digitalization<\/b><span class=''><i>18:40 - 19:20<\/i><div class='ct evomarb5'><p>\u2022 Stakeholder analysis<br>\r\n\u2022 Required foundations<br>\r\n\u2022 Opportunities<br>\r\n\u2022 Excellence<\/p>\r\n<p><\/p><hr><strong>AIRBUS Operations GmbH<\/strong><p><\/p><\/div><div class='evoss_schedule_speakers evoff_2 evodfx evofx_dr_r evofx_jc_fs evofx_ai_c'><span class='evofsi evoop6'>Sprecher<\/span><div class='evodfx evofx_dr_r evogap10 evofx_ww evomarl10'><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:164912,&quot;ri&quot;:0,&quot;speaker_id&quot;:4794,&quot;term_id&quot;:4794,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Sven Opitz<\/span><\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>18:40<\/em><span><b class=''>Wenn der Chef NICHT entscheidet ...<\/b><span class=''><i>18:40 - 19:20<\/i><div class='ct evomarb5'><p>\u2022 Die TeamBank in herausfordernden Zeiten<br>\r\n\u2022 Zusammenarbeitsmodell &amp; Delegationskontinuum<br>\r\n\u2022 Entscheidungen im Team treffen - geht das gut?<\/p>\r\n<p><hr><strong>Teambank<\/strong><\/p><\/div><div class='evoss_schedule_speakers evoff_2 evodfx evofx_dr_r evofx_jc_fs evofx_ai_c'><span class='evofsi evoop6'>Sprecher<\/span><div class='evodfx evofx_dr_r evogap10 evofx_ww evomarl10'><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:164912,&quot;ri&quot;:0,&quot;speaker_id&quot;:3680,&quot;term_id&quot;:3680,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Christoph Berger<\/span><\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><\/ul><\/li><ul class='evosch_oneday_schedule  evosch_date_2'><li class='date'>Dienstag (26. November 2024)<\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>9:00<\/em><span><b class=''>OPEN MIND SPACE<\/b><span class=''><i>9:00 - 11:00<\/i><div class='ct evomarb5'><p><strong>BEGR\u00dcSSUNG &amp; SMART COFFEE TALK<\/strong><br><\/p>\r\n\r\n<p><strong>Content Areas<\/strong><br>\r\n\u2022 KI<br>\r\n\u2022 DIGITALE TRANSFORMATION<br>\r\n\u2022 CRM<br>\r\n\u2022 CUSTOMER JOURNEY<br><br><\/p>\r\n<p><\/p><hr><strong>Moderiert von:<\/strong><p><\/p><\/div><div class='evoss_schedule_speakers evoff_2 evodfx evofx_dr_r evofx_jc_fs evofx_ai_c'><span class='evofsi evoop6'>Sprecher<\/span><div class='evodfx evofx_dr_r evogap10 evofx_ww evomarl10'><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:164912,&quot;ri&quot;:0,&quot;speaker_id&quot;:4207,&quot;term_id&quot;:4207,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Christoph Graf von der Schulenburg<\/span><\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>11:00<\/em><span><b class=''>Kaffee- und Teepause<\/b><span class=''><i>11:00 - 11:20<\/i><div class='ct evomarb5'><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>11:20<\/em><span><b class=''>Kundenservice auf der digitalen \u00dcberholspur \u2013 individuellen Kundendialog auf allen Kan\u00e4le meistern<\/b><span class=''><i>11:20 - 11:50<\/i><div class='ct evomarb5'><p>\u2022 Herausforderungen und M\u00f6glichkeiten des Kundenservice 2.0<br>\r\n\u2022 Service Excellence durch Digitalisierung<br>\r\n\u2022 Zeit f\u00fcr neue Wege \u2013 den Kundendialog gemeinsam und\r\nganzheitlich meistern<\/p>\r\n<p><\/p><hr><strong><\/strong><p><\/p><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>11:20<\/em><span><b class=''>Erfolgreiche Call Center Automatisierung mit Voice Bots<\/b><span class=''><i>11:20 - 11:50<\/i><div class='ct evomarb5'><p>\u2022 Von IVR zum Virtuellen Agenten: Wie Sie mit Conversational AI Kundenerwartungen \u00fcbertreffen und Kosten senken<br>\r\n\u2022 Best Practices f\u00fcr den Einsatz von Voice- und Chatbots im Contact Center<br>\r\n\u2022 Wie sich Bestandssysteme Schritt f\u00fcr Schritt mit KI-Unterst\u00fctzung modernisieren lassen<\/p>\r\n<p><hr><strong><\/strong><\/p><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>11:55<\/em><span><b class=''>Ihre Kunden suchen und bewerten Sie online: Werden Sie gefunden - werden Sie ausgew\u00e4hlt - werden Sie besser<\/b><span class=''><i>11:55 - 12:25<\/i><div class='ct evomarb5'><p>Warum Customer Experience und Online Reputation Management\r\nimmer mehr verschmelzen und was das f\u00fcr Unternehmen und den Unternehmenserfolg bedeutet.<\/p>\r\n<p><\/p><hr><strong><\/strong><p><\/p><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>11:55<\/em><span><b class=''>Praxis-Case: Kundenservice f\u00fcr die st\u00e4rkste Liga der Welt<\/b><span class=''><i>11:55 - 12:25<\/i><div class='ct evomarb5'><p>\u2022 Vom Call \u00fcber Chat zur KI \u2013 prozess\u00fcbergreifendes Zusammenwachsen der Kommunikationskan\u00e4le<br>\r\n\u2022 Wie bringt eine system- und kanal\u00fcbergreifende L\u00f6sung mehr Flexibilit\u00e4t und Effizienz im Kundenkontakt?<br>\r\n\u2022 Und worauf muss man bei der Umstellung von Systemen und Prozessen achten?<\/p>\r\n<p><\/p><hr><strong><\/strong><p><\/p><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>12:30<\/em><span><b class=''>Mehrwert von AI in operativen Prozessen - Wie AI das Kundenerlebnis neu definiert!<\/b><span class=''><i>12:30 - 13:00<\/i><div class='ct evomarb5'><p>\u2022 Viele Unternehmen wollen heute ihre Kundenbeziehungen mit Voice- und Chatbots unterst\u00fctzten und verbessern<br>\r\n\u2022 Dabei sind zum einen diverse Management-Entscheidungen zu treffen und zum anderen technische Details zu kl\u00e4ren<br>\r\n\u2022 Wir stellen einige bereits erfolgreich implementierte Voice- und Chatbots vor und diskutieren mit Ihnen die zugrunde liegenden Management-Entscheidungen<\/p>\r\n<p><\/p><hr><strong><\/strong><p><\/p><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>12:30<\/em><span><b class=''>Wie erreiche ich Empathie im digitalen Kundenkontakt? \u2013 und wie kann ich hier\u00fcber auch die Online-Konversion sp\u00fcrbar erh\u00f6hen?<\/b><span class=''><i>12:30 - 13:00<\/i><div class='ct evomarb5'><p>\u2022 Wozu brauche ich Empathie \u00fcberhaupt?<br>\r\n\u2022 Wie erreiche ich sie eigentlich im Zeitalter der digitalen \r\nKommunikation?<br>\r\n\u2022 Und wie soll ich auf dieser Basis auch meine Online-Ums\u00e4tze \r\nerh\u00f6hen k\u00f6nnen?<\/p>\r\n<p><\/p><hr><strong><\/strong><p><\/p><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>13:05<\/em><span><b class=''>Strategische Modellierung von Customer Interaction im B2B Umfeld<\/b><span class=''><i>13:05 - 13:35<\/i><div class='ct evomarb5'><p>\u2022 Change in customer expectation<br>\r\n\u2022 Business transformation from pure efficiency to differentiation<br>\r\n\u2022 Two dimensional customer segmentation<br>\r\n\u2022 Freeing up required resources<\/p>\r\n<p><\/p><hr><strong><\/strong><p><\/p><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>13:05<\/em><span><b class=''>Kundenservice in Zeiten von Voice Bots und Microsoft Teams<\/b><span class=''><i>13:05 - 13:35<\/i><div class='ct evomarb5'><p>Skype for Business und Microsoft Teams st\u00e4rken sowohl die interne\r\nKommunikation als auch die Kundeninteraktion. Wann ist der richtige\r\nZeitpunkt zur Migration von Skype for Business auf MS Teams?\r\nWelche Rolle spielen Voice Assistants wie Amazon Alexa? Und wie\r\nunterst\u00fctzt intelligente IVR mit dem passenden Sound Branding den\r\nguten Kundendienst?<\/p>\r\n<p><hr><strong><\/strong><\/p><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>13:35<\/em><span><b class=''>Lunch<\/b><span class=''><i>13:35 - 14:25<\/i><div class='ct evomarb5'><p>Im Restaurant Jan Wellem<\/p><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>14:25<\/em><span><b class=''>Vorfahrt f\u00fcr Mitglied, Kunde und Mitarbeiter: Agile Transformation im ADAC<\/b><span class=''><i>14:25 - 15:05<\/i><div class='ct evomarb5'><p>\u2022 Details folgen<\/p>\r\n<p><\/p><hr><p><\/p><p><strong>ADAC e.V.<\/strong><\/p><\/div><div class='evoss_schedule_speakers evoff_2 evodfx evofx_dr_r evofx_jc_fs evofx_ai_c'><span class='evofsi evoop6'>Sprecher<\/span><div class='evodfx evofx_dr_r evogap10 evofx_ww evomarl10'><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:164912,&quot;ri&quot;:0,&quot;speaker_id&quot;:4796,&quot;term_id&quot;:4796,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Florian Weis<\/span><\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>14:25<\/em><span><b class=''>Digitalisierung der Customer Operations bei Unilever<\/b><span class=''><i>14:25 - 15:05<\/i><div class='ct evomarb5'><p>\u2022 Herausforderungen in der Digitalisierung im Bereich B2B Operations<br>\r\n\u2022 Symbiose von Transformation und Transfer<br>\r\n\u2022 Organisatorisches Ver\u00e4nderungsmanagementn<\/p>\r\n<p><\/p><hr><strong>Unilever Deutschland GmbH<\/strong><p><\/p><\/div><div class='evoss_schedule_speakers evoff_2 evodfx evofx_dr_r evofx_jc_fs evofx_ai_c'><span class='evofsi evoop6'>Sprecher<\/span><div class='evodfx evofx_dr_r evogap10 evofx_ww evomarl10'><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:164912,&quot;ri&quot;:0,&quot;speaker_id&quot;:4800,&quot;term_id&quot;:4800,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Andreas Bieda<\/span><\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>15:10<\/em><span><b class=''>Kundenloyalit\u00e4t nachhaltig beeinflussen - und in Euros messen<\/b><span class=''><i>15:10 - 15:50<\/i><div class='ct evomarb5'><p>\u2022 Die Entwicklung des Service<br>\r\n\u2022 Proaktivit\u00e4t, Zufriedenheitsmessung und Loyalty Economics<\/p>\r\n<p><hr><strong>Stepstone<\/strong><\/p><\/div><div class='evoss_schedule_speakers evoff_2 evodfx evofx_dr_r evofx_jc_fs evofx_ai_c'><span class='evofsi evoop6'>Sprecher<\/span><div class='evodfx evofx_dr_r evogap10 evofx_ww evomarl10'><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:164912,&quot;ri&quot;:0,&quot;speaker_id&quot;:4799,&quot;term_id&quot;:4799,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Florian Schr\u00f6der<\/span><\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>15:10<\/em><span><b class=''>Nachhaltigkeit und Digitalisierung als zentrale Element der Loyaltystrategie<\/b><span class=''><i>15:10 - 15:55<\/i><div class='ct evomarb5'><p>\u2022 Vorstellung der Strategie von BahnBonus<br>\r\n\u2022 Diskussion der Herausforderungen und Limitationen<\/p>\r\n<p><hr><strong> DB Fernverkehr AG<\/strong><\/p><\/div><div class='evoss_schedule_speakers evoff_2 evodfx evofx_dr_r evofx_jc_fs evofx_ai_c'><span class='evofsi evoop6'>Sprecher<\/span><div class='evodfx evofx_dr_r evogap10 evofx_ww evomarl10'><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:164912,&quot;ri&quot;:0,&quot;speaker_id&quot;:3337,&quot;term_id&quot;:3337,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Sven Neweling<\/span><\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>16:00<\/em><span><b class=''>Abschiedsumtrunk<\/b><span class=''><i>16:00<\/i><div class='ct evomarb5'><p> In der Hotellobby<\/p><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><\/ul><\/li><\/ul><\/div><\/div><\/div><\/div><div class='evo_card_row_end evcal_close' title='Schlie\u00dfen'><\/div><\/div><div class='clear end'><\/div><\/div>\t\t\t<\/div>\r\n\t\t\t<\/div><!-- evo_events_list_box -->\t\r\n\t\t\t<div class='clear'><\/div>\r\n\t\t\t\t\t \t<div id='evcal_footer' class='evo_bottom' style='display:none'>\r\n\t\t \t\t<div class='evo_cal_data' data-sc=\"{&quot;accord&quot;:&quot;yes&quot;,&quot;bottom_nav&quot;:&quot;no&quot;,&quot;cal_id&quot;:&quot;&quot;,&quot;cal_init_nonajax&quot;:&quot;no&quot;,&quot;calendar_type&quot;:&quot;list&quot;,&quot;ep_fields&quot;:&quot;&quot;,&quot;etc_override&quot;:&quot;no&quot;,&quot;evc_open&quot;:&quot;no&quot;,&quot;event_count&quot;:0,&quot;event_location&quot;:&quot;all&quot;,&quot;event_order&quot;:&quot;ASC&quot;,&quot;event_organizer&quot;:&quot;all&quot;,&quot;event_parts&quot;:&quot;no&quot;,&quot;event_past_future&quot;:&quot;future&quot;,&quot;event_speaker&quot;:&quot;all&quot;,&quot;event_status&quot;:&quot;all&quot;,&quot;event_tag&quot;:&quot;all&quot;,&quot;event_type&quot;:&quot;3354,&quot;,&quot;event_type_2&quot;:&quot;all&quot;,&quot;event_type_3&quot;:&quot;all&quot;,&quot;event_virtual&quot;:&quot;all&quot;,&quot;eventtop_date_style&quot;:0,&quot;eventtop_style&quot;:&quot;2&quot;,&quot;exp_jumper&quot;:&quot;no&quot;,&quot;exp_so&quot;:&quot;no&quot;,&quot;filter_relationship&quot;:&quot;AND&quot;,&quot;filter_show_set_only&quot;:&quot;no&quot;,&quot;filter_style&quot;:&quot;default&quot;,&quot;filter_type&quot;:&quot;default&quot;,&quot;filters&quot;:&quot;yes&quot;,&quot;fixed_month&quot;:&quot;5&quot;,&quot;fixed_year&quot;:&quot;2025&quot;,&quot;focus_end_date_range&quot;:&quot;1809125999&quot;,&quot;focus_start_date_range&quot;:&quot;1746054000&quot;,&quot;ft_event_priority&quot;:&quot;yes&quot;,&quot;hide_arrows&quot;:&quot;no&quot;,&quot;hide_cancels&quot;:&quot;no&quot;,&quot;hide_empty_months&quot;:&quot;yes&quot;,&quot;hide_end_time&quot;:&quot;no&quot;,&quot;hide_et_dn&quot;:&quot;no&quot;,&quot;hide_et_extra&quot;:&quot;no&quot;,&quot;hide_et_tags&quot;:&quot;no&quot;,&quot;hide_et_tl&quot;:&quot;no&quot;,&quot;hide_ft&quot;:&quot;no&quot;,&quot;hide_ft_img&quot;:&quot;no&quot;,&quot;hide_month_headers&quot;:&quot;yes&quot;,&quot;hide_mult_occur&quot;:&quot;yes&quot;,&quot;hide_past&quot;:&quot;yes&quot;,&quot;hide_past_by&quot;:&quot;ss&quot;,&quot;hide_so&quot;:&quot;yes&quot;,&quot;ics&quot;:&quot;no&quot;,&quot;jumper&quot;:&quot;no&quot;,&quot;jumper_count&quot;:5,&quot;jumper_offset&quot;:&quot;0&quot;,&quot;lang&quot;:&quot;L1&quot;,&quot;layout_changer&quot;:&quot;no&quot;,&quot;livenow_bar&quot;:&quot;yes&quot;,&quot;mapformat&quot;:&quot;roadmap&quot;,&quot;mapiconurl&quot;:&quot;&quot;,&quot;maps_load&quot;:&quot;no&quot;,&quot;mapscroll&quot;:&quot;true&quot;,&quot;mapzoom&quot;:&quot;18&quot;,&quot;members_only&quot;:&quot;no&quot;,&quot;ml_priority&quot;:&quot;no&quot;,&quot;ml_toend&quot;:&quot;no&quot;,&quot;month_incre&quot;:0,&quot;number_of_months&quot;:&quot;24&quot;,&quot;only_ft&quot;:&quot;no&quot;,&quot;pec&quot;:&quot;&quot;,&quot;s&quot;:&quot;&quot;,&quot;search&quot;:&quot;&quot;,&quot;search_all&quot;:&quot;no&quot;,&quot;sep_month&quot;:&quot;no&quot;,&quot;show_et_ft_img&quot;:&quot;no&quot;,&quot;show_limit&quot;:&quot;no&quot;,&quot;show_limit_ajax&quot;:&quot;no&quot;,&quot;show_limit_paged&quot;:1,&quot;show_limit_redir&quot;:&quot;&quot;,&quot;show_repeats&quot;:&quot;no&quot;,&quot;show_search&quot;:&quot;no&quot;,&quot;show_upcoming&quot;:0,&quot;show_year&quot;:&quot;yes&quot;,&quot;social_share&quot;:&quot;no&quot;,&quot;sort_by&quot;:&quot;sort_date&quot;,&quot;tile_bg&quot;:&quot;0&quot;,&quot;tile_bg_size&quot;:&quot;thumb&quot;,&quot;tile_count&quot;:&quot;3&quot;,&quot;tile_height&quot;:0,&quot;tile_style&quot;:&quot;0&quot;,&quot;tiles&quot;:&quot;yes&quot;,&quot;ux_val&quot;:&quot;X&quot;,&quot;view_switcher&quot;:&quot;no&quot;,&quot;wpml_l1&quot;:&quot;&quot;,&quot;wpml_l2&quot;:&quot;&quot;,&quot;wpml_l3&quot;:&quot;&quot;,&quot;yl_priority&quot;:&quot;no&quot;,&quot;yl_toend&quot;:&quot;no&quot;,&quot;fixed_day&quot;:&quot;24&quot;,&quot;_cver&quot;:&quot;4.9.8&quot;}\" data-filter_data=\"[]\" data-nav_data=\"{&quot;month_title&quot;:&quot;&lt;p id=&#039;evcal_cur&#039; class=&#039;evo_month_title padr10&#039;&gt; Mai, 2025&lt;\\\/p&gt;&quot;,&quot;arrows&quot;:&quot;&lt;p class=&#039;evo_arrows&#039;&gt;\\r\\n\\t\\t\\t\\t\\t&lt;span id=&#039;evcal_prev&#039; class=&#039;evcal_arrows evcal_btn_prev evodfx evofx_jc_c evofx_ai_c&#039; &gt;&lt;i class=&#039;fa fa-chevron-left&#039;&gt;&lt;\\\/i&gt;&lt;\\\/span&gt;\\r\\n\\t\\t\\t\\t\\t&lt;span id=&#039;evcal_next&#039; class=&#039;evcal_arrows evo_arrow_next evcal_btn_next evodfx evofx_jc_c evofx_ai_c&#039; &gt;&lt;i class=&#039;fa fa-chevron-right&#039;&gt;&lt;\\\/i&gt;&lt;\\\/span&gt;\\r\\n\\t\\t\\t\\t\\t&lt;\\\/p&gt;&quot;}\" data-od=\"{&quot;lang_no_events&quot;:&quot;No Events&quot;,&quot;cal_tz_offset&quot;:60,&quot;cal_tz&quot;:&quot;Europe\\\/London&quot;}\" ><\/div>\r\n\t\t \t\t<div class='evo_cal_events' data-events=\"\"><\/div>\r\n\t\t \t<\/div>\r\n\t\t\t\t\r\n\t\t\t\r\n\t\t\t\t\t\t<\/div><!-- EventON End -->\r\n\t\t\t[\/vc_column_text][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;0&#8243; top_padding=&#8221;2&#8243; bottom_padding=&#8221;1&#8243; back_color=&#8221;color-lxmt&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;210681&#8243; back_color_type=&#8221;uncode-palette&#8221; css=&#8221;.vc_custom_1718715457332{margin-top: 15px !important;padding-right: 15px !important;padding-left: 15px !important;}&#8221;][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;0&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;1&#8243; style=&#8221;light&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;207578&#8243;][vc_column_text uncode_shortcode_id=&#8221;165927&#8243;]<div class='ajde_evcal_calendar eventon_single_event eventon_event evo_sin_box sev cev color esty_2 etttc_custom event_parts' ><div class='evo-data'  data-expanded='1' data-ux_val='X' data-exturl='' data-mapscroll='true' data-mapformat='roadmap' data-mapzoom='18' ><\/div><div class='evo_cal_data' data-sc='{\"excerpt\":\"no\",\"expanded\":\"yes\",\"ux_val\":\"X\",\"exturl\":\"\",\"mapscroll\":\"true\",\"mapformat\":\"roadmap\",\"mapzoom\":\"18\",\"maps_load\":\"no\"}'><\/div><div id='evcal_list' class='eventon_events_list noaction'><div id=\"event_161744_0\" class=\"eventon_list_event evo_eventtop scheduled  event clrD event_161744_0\" data-event_id=\"161744\" data-ri=\"0r\" data-time=\"1732518000-1732633800\" data-colr=\"#0078ac\" itemscope itemtype='http:\/\/schema.org\/Event'><div class=\"evo_event_schema\" style=\"display:none\" ><a itemprop='url'  href='https:\/\/www.businessfactors.de\/de\/events\/strategietage-crm-contactcenter-2024\/'><\/a><meta itemprop='image' content=\"https:\/\/www.businessfactors.de\/wp-content\/uploads\/2017\/07\/Event-CRMCC-Horizontal.jpg\" \/><meta itemprop='startDate' content=\"2024-11-25T08:00+2:00\" \/><meta itemprop='endDate' content=\"2024-11-26T16:10+2:00\" \/><meta itemprop='eventStatus' content=\"https:\/\/schema.org\/EventScheduled\" \/><meta itemprop='eventAttendanceMode'   itemscope itemtype=\"https:\/\/schema.org\/OfflineEventAttendanceMode\"\/><div style=\"display:none\" itemprop=\"location\" itemscope itemtype=\"http:\/\/schema.org\/Place\"><span itemprop=\"name\">Althoff Grandhotel Schloss Bensberg<\/span><span itemprop=\"address\" itemscope itemtype=\"http:\/\/schema.org\/PostalAddress\"><item itemprop=\"streetAddress\">Kadettenstra\u00dfe, 51429 Bergisch Gladbach<\/item><\/span><\/div><\/div>\r\n\t\t\t\t<p class=\"desc_trig_outter\" style=\"\"><a data-gmap_status=\"null\" data-gmtrig=\"1\" data-exlk=\"1\" href=\"https:\/\/www.businessfactors.de\/de\/conferences\/crm-contactcenter\/agenda\/\" style=\"background-color: #0078ac;\" id=\"evc_1732518000161744\" class=\"desc_trig mul_val evcal_list_a\" data-ux_val=\"2\" data-ux_val_mob=\"-\" href=\"https:\/\/www.businessfactors.de\/de\/conferences\/crm-contactcenter\/agenda\/\"  ><span class='evoet_c2 evoet_cx '><span class='evoet_dayblock evcal_cblock ' data-bgcolor='#0078ac' data-smon='November' data-syr='2024' data-bub=''><span class='evo_start  evofxdrc'><em class='date'>25<\/em><em class='month'>NOV<\/em><em class='time'><i t=\"y\">(NOV 25)<\/i>08:00<\/em><\/span><span class='evo_end  evofxdrc'><em class='date'>26<\/em><em class='time'><i t=\"y\">(NOV 26)<\/i>16:10<\/em><\/span><\/span><\/span><span class='evoet_c3 evoet_cx evcal_desc'><span class='evoet_title evcal_desc2 evcal_event_title ' itemprop='name'>StrategieTage CRM & ContactCenter 2024<\/span><span class='event_location_attrs'  data-location_address=\"Kadettenstra\u00dfe, 51429 Bergisch Gladbach\" data-location_type=\"address\" data-location_name=\"Althoff Grandhotel Schloss Bensberg\" data-location_url=\"https:\/\/www.businessfactors.de\/de\/event-location\/althoff-grandhotel-schloss-bensberg\/\" data-location_status=\"true\"><\/span><span class='evoet_cy evoet_subtitle evo_below_title' ><span class='evcal_event_subtitle ' >Deutschland<\/span><\/span><\/span><span class='evoet_data' data-d=\"{&quot;loc.n&quot;:&quot;Althoff Grandhotel Schloss Bensberg&quot;,&quot;orgs&quot;:[],&quot;tags&quot;:[]}\" data-bgc=\"#0078ac\" data-bggrad=\"\" ><\/span><\/a><\/p><div class='event_description evcal_eventcard open' style=\"display:block\"><div class='evocard_row bx2 bx'><div id='event_time' class='evocard_box time' data-c='' \n\t\t\t\t\tstyle=''><div class='evo_metarow_time evorow evcal_evdata_row evcal_evrow_sm '>\n\t\t<span class='evcal_evdata_icons'><i class='fa fa-clock-o'><\/i><\/span>\n\t\t<div class='evcal_evdata_cell'>\t\t\t\t\t\t\t\n\t\t\t<h3 class='evo_h3'><span class='evcal_evdata_icons'><i class='fa fa-clock-o'><\/i><\/span>Zeit<\/h3><p><span class='evo_eventcard_time_t evogap5 evofxww'><span class=\"start\">Montag (25. November 2024)<\/span> <span class=\"stime\">08:00<\/span> - <span class='end'>Dienstag (26. November 2024)<\/span> <span class='etime'>16:10<\/span><\/span><span class='evo_tz marr5'>(GMT+01:00)<\/span><\/p>\n\t\t<\/div>\n\t<\/div><\/div><div id='event_location' class='evocard_box location' data-c='' \n\t\t\t\t\tstyle=''><div class='evcal_evdata_row evo_metarow_time_location evorow '>\n\t\t\n\t\t\t<span class='evcal_evdata_icons'><i class='fa fa-map-marker-alt'><\/i><\/span>\n\t\t\t<div class='evcal_evdata_cell' data-loc_tax_id='3258'><h3 class='evo_h3 evodfx'><span class='evcal_evdata_icons'><i class='fa fa-map-marker-alt'><\/i><\/span><a target=\"_blank\" href=\"https:\/\/www.althoffcollection.com\/de\/althoff-grandhotel-schloss-bensberg\">Ort<\/a><\/h3><p class='evo_location_name'><a target=\"_blank\" href=\"https:\/\/www.althoffcollection.com\/de\/althoff-grandhotel-schloss-bensberg\">Althoff Grandhotel Schloss Bensberg<\/a><\/p><p class='evo_location_address evodfxi evogap10'><a target=\"_blank\" href=\"https:\/\/www.althoffcollection.com\/de\/althoff-grandhotel-schloss-bensberg\">Kadettenstra\u00dfe, 51429 Bergisch Gladbach<\/a><\/p><div class='padt10'><span class='evo_btn_arr evolb_trigger' data-lbvals=\"{&quot;lbdata&quot;:{&quot;class&quot;:&quot;evo_location_lb_3258&quot;,&quot;additional_class&quot;:&quot;lb_max&quot;,&quot;title&quot;:&quot;Althoff Grandhotel Schloss Bensberg&quot;},&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;end&quot;:&quot;client&quot;,&quot;data&quot;:{&quot;lang&quot;:&quot;L1&quot;,&quot;term_id&quot;:3258,&quot;tax&quot;:&quot;event_location&quot;,&quot;load_lbcontent&quot;:true}},&quot;uid&quot;:&quot;eventon_get_tax_card_content&quot;}\" >Andere Veranstaltungen<i class='fa fa-chevron-right'><\/i><\/span><\/div><\/div>\n\t\t\n\t<\/div><\/div><\/div><div class='evocard_row'><div id='event_locImg' class='evocard_box locImg' data-c='' \n\t\t\t\t\tstyle=''><div class='evcal_evdata_row evo_metarow_locImg evorow evo_gal_box tvi' style='min-height:400px; padding:0'  id='85049_locimg' >\n\t<div class='evo_gal_main_img evo_img_triglb evobgsc evobgpc' style='background-image:url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2018\/02\/schloss_bensberg_ambiente.jpg); height:100%; width:100%' data-f='https:\/\/www.businessfactors.de\/wp-content\/uploads\/2018\/02\/schloss_bensberg_ambiente.jpg' data-w='https:\/\/www.businessfactors.de\/wp-content\/uploads\/2018\/02\/schloss_bensberg_ambiente-150x150.jpg' data-h='85049'>\n\t<div class='evo_locimg_over'>\n\t\t<div class='evo_locimg_over_in evopad20'><\/div>\n\t<\/div>\n\t<div class='evo_gal_bottom evo_locimg_bottom '>\n\t\t<div class='evo_gal_icons evo_locimg_left'><div class='evo_gal_icon evo_locimg_gal on evo_transit_all evo_trans_sc1_05' data-index='1' data-u='https:\/\/www.businessfactors.de\/wp-content\/uploads\/2018\/02\/schloss_bensberg_ambiente.jpg' data-w='https:\/\/www.businessfactors.de\/wp-content\/uploads\/2018\/02\/schloss_bensberg_ambiente-150x150.jpg' data-h='85049'>\n\t\t\t\t<span class='locimg_1' style='background-image:url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2018\/02\/schloss_bensberg_ambiente-150x150.jpg)'><\/span>\n\t\t\t<\/div><\/div>\n\t\t<div class='evo_locimg_right'>\n\t\t\t<h3 class='evo_h3 evo_locimg_title'>Althoff Grandhotel Schloss Bensberg<\/h3>\n\t\t\t\n\t\t<\/div>\t\t\t\t\t\t\t\t\n\t<\/div>\n\t<\/div>\n\t<\/div><\/div><\/div><div class='evocard_row'><div id='event_evospk' class='evocard_box evospk' data-c='' \n\t\t\t\t\tstyle=''><div id='evo_speaker' class='evo_metarow_speaker evorow evcal_evdata_row bordb evcal_evrow_sm' data-event_id='161744'>\r\n\t\t\t\t\t<span class='evcal_evdata_icons'><i class='fa fa-microphone'><\/i><\/span>\r\n\t\t\t\t\t<div class='evcal_evdata_cell'><h3 class='evo_h3'>Sprecher dieser Veranstaltung<\/h3><ul class=\"evospk_boxes\">\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box' data-id='5061' data-eid='161744' data-l='L1'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2023\/10\/Alcmeon_Martin-Roesner_FotoMC.jpeg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Martin Roesner<\/h3>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Direktor Vertrieb | Alcm\u00e9on<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_company evoop6'>Alcm\u00e9on<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box' data-id='5013' data-eid='161744' data-l='L1'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2023\/10\/Reputation_Foto_2_Marina-Hedvizak-e1726658148717-800x620.jpg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Marina Hedvizak<\/h3>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Customer Success Manager DACH | Reputation.com<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_company evoop6'>Reputation.com<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box' data-id='5014' data-eid='161744' data-l='L1'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2023\/10\/Reputation_Foto_Stefanie-Elssner-e1726658285692.jpg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Stefanie Elssner<\/h3>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Account Executive DACH | Reputation.com<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_company evoop6'>Reputation.com<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box' data-id='5015' data-eid='161744' data-l='L1'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2023\/10\/Anika-Tannebaum-1-scaled-e1722948871734-800x469.jpeg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Anika Tannebaum<\/h3>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Keynote Speakerin | Leadership Coach | Service-Exzellenz Expertin<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_company evoop6'>Ms. Service Excellence<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box' data-id='5043' data-eid='161744' data-l='L1'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2023\/10\/Zendesk_Foto_Christopher-Harms-e1726657234231.jpg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Christopher Harms<\/h3>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Business Transformation Strategist EMEA | Zendesk GmbH<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_company evoop6'>Zendesk GmbH<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box' data-id='5044' data-eid='161744' data-l='L1'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2023\/10\/Henkel_Foto_Christian-Hohmann-e1726729641318.png)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Christian Hohmann<\/h3>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Head of New Technologies (AI) &amp; IT-Management | Henkel AG &amp; Co. KGaA<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_company evoop6'>Henkel AG &amp; Co. KGaA<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box' data-id='5052' data-eid='161744' data-l='L1'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2023\/10\/Jabra_Foto_Patrick-Novotny-e1728900295956.jpg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Patrick Novotny<\/h3>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Director Business Development DACH | Jabra<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_company evoop6'>Jabra<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box' data-id='5054' data-eid='161744' data-l='L1'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2023\/10\/Parloa-GmbH_Philip-Badorrek-_FotoMC-scaled-e1729079725429-800x543.jpg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Philip Badorrek<\/h3>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Senior Account Executive | Parloa GmbH<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_company evoop6'>Parloa GmbH<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box' data-id='5055' data-eid='161744' data-l='L1'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2023\/10\/Parloa-GmbH_Wiebke-Mueller_Foto_MC-e1729079908914.png)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Wiebke M\u00fcller<\/h3>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Enterprise Account Executive | Parloa GmbH<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_company evoop6'>Parloa GmbH<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box' data-id='4996' data-eid='161744' data-l='L1'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2023\/10\/LINK-Mobility_Foto_Josef-Grabner-691x800.png)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Josef Grabner<\/h3>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Managing Director \u00d6sterreich | LINK Mobility<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_company evoop6'>LINK Mobility<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box' data-id='5070' data-eid='161744' data-l='L1'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2024\/02\/AVENTHO_Julia-Volckmer_Foto_MC-e1729859554935.jpg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Julia Volckmer<\/h3>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Gesch\u00e4ftsf\u00fchrerin | AVENTHO GmbH<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_company evoop6'>AVENTHO GmbH<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box' data-id='5071' data-eid='161744' data-l='L1'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2024\/02\/AVENTHO_Harald-Schein_Foto_MC-800x594.jpg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Harald Schein<\/h3>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Partner, Leitung Digital Sales | AVENTHO GmbH<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_company evoop6'>AVENTHO GmbH<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box' data-id='5072' data-eid='161744' data-l='L1'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2023\/10\/Ideabay_ChristophEsslinger_FotoMC-600x800.jpg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Dr. Christoph E\u00dflinger<\/h3>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Managing Director & Co-Founder | Ideabay GmbH<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_company evoop6'>Ideabay GmbH<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box' data-id='5074' data-eid='161744' data-l='L1'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2023\/10\/ff551517-bc27-48b7-a0f1-3e5b23ecacfe-2f17cb791b758789ab65b3f46f30111c-e1730105050186.jpg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">David Laschinski<\/h3>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Specialist Sales Operations International | S.OLIVER GROUP<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_company evoop6'>S.OLIVER GROUP<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box' data-id='5076' data-eid='161744' data-l='L1'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2023\/10\/Invvenio_Melissa-MC_Foto-e1730268932515-800x716.png)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Melissa D\u00fcnn<\/h3>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Business Development & Head of Recruiting | Invvenio communication GmbH<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_company evoop6'>Invvenio communication GmbH<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box' data-id='5083' data-eid='161744' data-l='L1'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2023\/10\/VIER_Foto_Dr.-Ralf-Nikolai-800x800.jpg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Dr. Ralf Nikolai<\/h3>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Head of Product Management AI | VIER GmbH<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_company evoop6'>VIER GmbH<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box' data-id='5094' data-eid='161744' data-l='L1'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2023\/10\/Genesys_Daniel-Karadza_Foto-MC-e1731664628695.jpg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Daniel Karadza<\/h3>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Country Manager | Genesys Cloud Services Germany GmbH<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_company evoop6'>Genesys Cloud Services Germany GmbH<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box' data-id='4793' data-eid='161744' data-l='L1'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2023\/10\/Koehler_DMK.jpg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Dr. Annegret K\u00f6hler-Werzner<\/h3>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Lead CCS | DMK Deutsches Milchkontor GmbH<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_company evoop6'>DMK Deutsches Milchkontor GmbH<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box' data-id='3610' data-eid='161744' data-l='L1'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/ServiceOcean_Foto_Alex-Schagen_MCL-e1694092452750-800x792.jpg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Dr. Alexander Schagen<\/h3>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Gr\u00fcnder | ServiceOcean AG<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_company evoop6'>ServiceOcean AG<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box' data-id='3680' data-eid='161744' data-l='L1'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/TeamBank_Berger_Foto-613x800.jpg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Christoph Berger<\/h3>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Abteilungsleiter | Teambank<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_company evoop6'>Teambank<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box' data-id='3779' data-eid='161744' data-l='L1'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2023\/10\/foto-neu-59840bfb673b720b4b815d67254a5e7c.png)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Georg Schranner<\/h3>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Gesch\u00e4ftsf\u00fchrer | ALLYSCA Assistance GmbH<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_company evoop6'>ALLYSCA Assistance GmbH<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box' data-id='3864' data-eid='161744' data-l='L1'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/Diabolocom_Foto_Rene-Jacobi_MCL-e1694087868191.jpeg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Ren\u00e9 Jacobi<\/h3>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Head of Customer Operations DACH | diabolocom GmbH<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_company evoop6'>diabolocom GmbH<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box' data-id='4134' data-eid='161744' data-l='L1'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2021\/04\/WEITBLICK_Marquitz_Foto-scaled-e1654858727104-800x568.jpg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Kim Marquitz<\/h3>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Director Customer Experience | WEITBLICK GmbH & Co. KG<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_company evoop6'>WEITBLICK GmbH & Co. KG<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box' data-id='4180' data-eid='161744' data-l='L1'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/06\/OBI_Quirmbach_Foto-533x800.jpg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Matthias Quirmbach<\/h3>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Head of Customer Care Management | OBI E-Commerce GmbH<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_company evoop6'>OBI E-Commerce GmbH<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box' data-id='4491' data-eid='161744' data-l='L1'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2023\/10\/Sven-Prehn-scaled-e1709302699510.jpg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Sven Prehn<\/h3>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Global Customer Service &amp; Logistics Director | AB Enzymes GmbH<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_company evoop6'>AB Enzymes GmbH<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box' data-id='4585' data-eid='161744' data-l='L1'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2022\/10\/Natalie-Atangana_Cognigy-800x800.png)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Natalie Atangana<\/h3>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Senior Customer Advocacy Managerin | Cognigy<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_company evoop6'>Cognigy<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box' data-id='3337' data-eid='161744' data-l='L1'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2023\/10\/neu_neweling-760x800.jpeg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Sven Neweling<\/h3>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Leiter CRM-Strategie und Kundenbindung | DB Fernverkehr AG<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_company evoop6'>DB Fernverkehr AG<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box' data-id='4794' data-eid='161744' data-l='L1'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2023\/10\/Sven-Opitz-scaled-e1709303029790-650x800.jpg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Sven Opitz<\/h3>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Head of PMO Customer Services | AIRBUS Operations GmbH<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_company evoop6'>AIRBUS Operations GmbH<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box' data-id='4795' data-eid='161744' data-l='L1'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2023\/10\/Pierre-Hartmann-scaled-e1709303283344-749x800.jpg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Pierre Hartmann<\/h3>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Head of Sales Operations & Strategy | S.OLIVER GROUP<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_company evoop6'>S.OLIVER GROUP<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box' data-id='4796' data-eid='161744' data-l='L1'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2023\/10\/Weis_ADAC.jpg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Florian Weis<\/h3>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Divisional Director Membership Services & Customer Experience (MCE) | ADAC e.V.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_company evoop6'>ADAC e.V.<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box' data-id='4799' data-eid='161744' data-l='L1'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2023\/10\/Florian-Schroeder-e1709560032111.jpg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Florian Schr\u00f6der<\/h3>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Head of Customer Success | Stepstone<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_company evoop6'>Stepstone<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box' data-id='4800' data-eid='161744' data-l='L1'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2023\/10\/neu_Andreas-Bieda-scaled-e1714483777238-800x699.jpg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Andreas Bieda<\/h3>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Head of Customer Experience | Unilever Deutschland GmbH<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_company evoop6'>Unilever Deutschland GmbH<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box' data-id='4940' data-eid='161744' data-l='L1'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2023\/09\/TecArt_Foto_Christian-Fischer-800x780.jpg)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Christian Fischer<\/h3>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Gesch\u00e4ftsf\u00fchrender Gesellschafter<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_company evoop6'>TecArt GmbH<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<li class=\"evospk_box\">\r\n\t\t\t\t\t\t\t<span class='evospk_img_box' data-id='4967' data-eid='161744' data-l='L1'>\r\n\t\t\t\t\t\t\t\t<span class=\"evospk_img\" style='background-image: url(https:\/\/www.businessfactors.de\/wp-content\/uploads\/2023\/09\/Cisco_Foto_Frank-Mueller.png)'><\/span>\r\n\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t<h3 class=\"evo_h3\">Frank M\u00fcller<\/h3>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_job_title'>Customer Experience Specialist | Cisco Systems GmbH<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class='evospk_company evoop6'>Cisco Systems GmbH<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\r\n\t\t\t\t\t<\/ul><div class=\"clear\"><\/div><\/div><\/div><\/div><\/div><div class='evocard_row'><div id='event_addtocal' class='evocard_box addtocal' data-c='' \n\t\t\t\t\tstyle=''><div class='evo_metarow_ICS evorow evcal_evdata_row'>\n\t\t\t<span class='evcal_evdata_icons'><i class='fa fa-calendar-o'><\/i><\/span>\n\t\t\t<div class='evcal_evdata_cell'>\n\t\t\t\t<p><a href='https:\/\/www.businessfactors.de\/de\/export-events\/161744_0\/?key=76e291ecfb' class='evo_ics_nCal' rel='nofollow' title='Zu Ihrem Kalender hinzuf\u00fcgen'>Zum Kalender hinzuf\u00fcgen<\/a><\/p>\t\n\t\t\t<\/div>\n\t\t<\/div><\/div><\/div><div class='evocard_row'><div id='event_evosch' class='evocard_box evosch' data-c='' \n\t\t\t\t\tstyle=''><div id='evo_schedule' class='evo_metarow_schedule evorow evcal_evdata_row bordb evcal_evrow_sm' data-event_id='161744'>\r\n\t\t\t\t\t<span class='evcal_evdata_icons'><i class='fa fa-calendar-check-o'><\/i><\/span>\r\n\t\t\t\t\t<div class='evcal_evdata_cell'><h3 class='evo_h3'>Agenda<\/h3><ul class='evosch_blocks_list'><ul class='evosch_nav'><li class='evoss_show' data-day='1' title='25. November 2024'>Tag 1<\/li><li class='' data-day='2' title='26. November 2024'>Tag 2<\/li><\/ul><ul class='evosch_oneday_schedule evoss_show evosch_date_1'><li class='date'>Montag (25. November 2024)<\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>8:00<\/em><span><b class=''>Registrierung<\/b><span class=''><i>8:00 - 9:00<\/i><div class='ct evomarb5'><p><strong>Die Registrierung erfolgt am Check-In<\/strong><\/p><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>9:00<\/em><span><b class=''>Er\u00f6ffnung der StrategieTage CRM & ContactCenter<\/b><span class=''><i>9:00 - 21:10<\/i><div class='ct evomarb5'><p><\/p><hr><strong>Begr\u00fc\u00dfung und Er\u00f6ffnung<\/strong><p><\/p><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>9:10<\/em><span><b class=''>KEYNOTE-VORTRAG: Internationale Zusammenarbeit im Kundenservice<\/b><span class=''><i>9:10 - 21:50<\/i><div class='ct evomarb5'><p>\u2022 Bestandscheck<br>\r\n\u2022 Steuerung durch die Zentrale<br>\r\n\u2022 Organisation in den L\u00e4ndern und Orgastruktur<br>\r\n\u2022 Exkurs Voicebot<\/p>\r\n<p><\/p><hr><strong>OBI E-Commerce GmbH<\/strong><p><\/p><\/div><div class='evoss_schedule_speakers evoff_2 evodfx evofx_dr_r evofx_jc_fs evofx_ai_c'><span class='evofsi evoop6'>Sprecher<\/span><div class='evodfx evofx_dr_r evogap10 evofx_ww evomarl10'><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:&quot;161744&quot;,&quot;ri&quot;:0,&quot;speaker_id&quot;:4180,&quot;term_id&quot;:4180,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Matthias Quirmbach<\/span><\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>9:50<\/em><span><b class=''>Kaffee- und Teepause<\/b><span class=''><i>9:50 - 10:00<\/i><div class='ct evomarb5'><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>10:00<\/em><span><b class=''>OPEN MIND SPACE<\/b><span class=''><i>10:00 - 0:00<\/i><div class='ct evomarb5'><p><strong>BEGR\u00dcSSUNG &amp; SMART COFFEE TALK<\/strong><br><\/p>\r\n\r\n<p><strong>Content Areas<\/strong><br>\r\n\u2022 KI<br>\r\n\u2022 DIGITALE TRANSFORMATION<br>\r\n\u2022 TICKETSYSTEM<br>\r\n\u2022 CUSTOMER EXPERIENCE<br><br><\/p>\r\n<p><hr><strong>Moderiert von:<\/strong><\/p><\/div><div class='evoss_schedule_speakers evoff_2 evodfx evofx_dr_r evofx_jc_fs evofx_ai_c'><span class='evofsi evoop6'>Sprecher<\/span><div class='evodfx evofx_dr_r evogap10 evofx_ww evomarl10'><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:&quot;161744&quot;,&quot;ri&quot;:0,&quot;speaker_id&quot;:5015,&quot;term_id&quot;:5015,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Anika Tannebaum<\/span><\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>12:10<\/em><span><b class=''>Wie Sie aus Kunden-Feedback gewonnene Erkenntnisse in Unternehmenserfolg verwandeln<\/b><span class=''><i>12:10 - 0:40<\/i><div class='ct evomarb5'><p>\u2022 Ihre Zielgruppe nutzt Crowdsourcing, um die Wahrheit \u00fcber Ihre Marke zu erfahren.<br>\r\n\u2022 Kunden hinterlassen in \u00f6ffentlichen und privaten Foren eine F\u00fclle von Erkenntnissen, die Ihnen helfen k\u00f6nnen, sich abzuheben \u2013 doch nur, wenn Sie diese finden und Ma\u00dfnahmen ergreifen.<br>\r\n\u2022 Der Schl\u00fcssel zur Umwandlung von Daten in Erkenntnisse liegt in der Messung, Verwaltung und Skalierung Ihrer Online-Reputation in Echtzeit.<br>\r\n\u2022 Die Nutzung von KI in Verbindung mit All-in-One-Plattformen kann Ihrem Unternehmen dabei helfen, die in Kundenfeedback-Foren gewonnenen Erkenntnisse effizient zu finden und zu nutzen.<\/p>\r\n<p><\/p><hr><strong>Reputation.com<\/strong><p><\/p><\/div><div class='evoss_schedule_speakers evoff_2 evodfx evofx_dr_r evofx_jc_fs evofx_ai_c'><span class='evofsi evoop6'>Sprecher<\/span><div class='evodfx evofx_dr_r evogap10 evofx_ww evomarl10'><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:&quot;161744&quot;,&quot;ri&quot;:0,&quot;speaker_id&quot;:5013,&quot;term_id&quot;:5013,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Marina Hedvizak<\/span><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:&quot;161744&quot;,&quot;ri&quot;:0,&quot;speaker_id&quot;:5014,&quot;term_id&quot;:5014,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Stefanie Elssner<\/span><\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>12:10<\/em><span><b class=''>Effektive Ma\u00dfnahmen gegen Personalmangel Untertitel: Acht umsetzbare L\u00f6sungen f\u00fcr jeden Kundenservice<\/b><span class=''><i>12:10 - 0:40<\/i><div class='ct evomarb5'><p>\u2022 Acht umsetzbare L\u00f6sungen: Entdecken Sie praxisnahe Strategien zur Bew\u00e4ltigung von Personalmangel im Kundenservice, von Identifizierung bis hin zur automatischen Gespr\u00e4chszusammenfassung.<br>\r\n\u2022 Fokus auf KI und Prozessoptimierung: Erfahren Sie, wie K\u00fcnstliche Intelligenz und traditionelle Methoden Prozesse effizienter gestalten k\u00f6nnen.<br>\r\n\u2022 Erfahrungen aus erster Hand: Unsere Projektmanager bringen wertvolle Einblicke aus dem Operationsbereich mit und pr\u00e4sentieren innovative L\u00f6sungen f\u00fcr mehr Effizienz trotz Personalmangel.<\/p>\r\n<p><\/p><hr><strong>diabolocom GmbH<\/strong><p><\/p><\/div><div class='evoss_schedule_speakers evoff_2 evodfx evofx_dr_r evofx_jc_fs evofx_ai_c'><span class='evofsi evoop6'>Sprecher<\/span><div class='evodfx evofx_dr_r evogap10 evofx_ww evomarl10'><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:&quot;161744&quot;,&quot;ri&quot;:0,&quot;speaker_id&quot;:3864,&quot;term_id&quot;:3864,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Ren\u00e9 Jacobi<\/span><\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>12:45<\/em><span><b class=''>Gamechanger RCS - Wie Apple, Google & die Mobilfunkanbieter die Kundenkommunikation revolutionieren!<\/b><span class=''><i>12:45 - 13:15<\/i><div class='ct evomarb5'><p>\u2022 Was ist RCS Business Messaging &amp; warum ist es das \u201eNext Big Thing\u201c<br>\r\n\u2022 F\u00fcr diese Usecases wird RCS zum Gamechanger<br>\r\n\u2022 So starten Unternehmen mit dem Marketing- &amp; Kundenservice-Turbo RCS<\/p>\r\n<p><\/p><hr><strong>LINK Mobility<\/strong><p><\/p><\/div><div class='evoss_schedule_speakers evoff_2 evodfx evofx_dr_r evofx_jc_fs evofx_ai_c'><span class='evofsi evoop6'>Sprecher<\/span><div class='evodfx evofx_dr_r evogap10 evofx_ww evomarl10'><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:&quot;161744&quot;,&quot;ri&quot;:0,&quot;speaker_id&quot;:4996,&quot;term_id&quot;:4996,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Josef Grabner<\/span><\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>12:45<\/em><span><b class=''>Die f\u00fchrenden Unternehmen dieser \u00c4ra werden einen pers\u00f6nlichen AI Agent f\u00fcr jeden Kunden bereitstellen... Aber wie?<\/b><span class=''><i>12:45 - 13:15<\/i><div class='ct evomarb5'><p>\u2022 Wendepunkt erreicht: Kunden wechseln in der \u00c4ra generativer AI von Klicks zur\u00fcck zu Konversationen<br>\r\n\u2022 AI Agents spielen nun eine zentrale Rolle in der Kundenbindung, \u00e4hnlich wie zuvor Websites und mobile Apps<br>\r\n\u2022 Autonome AI Agents sind nur die Spitze des CX-Eisbergs: Unternehmen m\u00fcssen in der Lage sein, GenAI in ihren Contact Centern sicher zu implementieren, zu skalieren und zu verwalten, um ein erfolgreiches Kundenerlebnis zu gew\u00e4hrleisten<\/p>\r\n<p><\/p><hr><strong>Parloa GmbH<\/strong><p><\/p><\/div><div class='evoss_schedule_speakers evoff_2 evodfx evofx_dr_r evofx_jc_fs evofx_ai_c'><span class='evofsi evoop6'>Sprecher<\/span><div class='evodfx evofx_dr_r evogap10 evofx_ww evomarl10'><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:&quot;161744&quot;,&quot;ri&quot;:0,&quot;speaker_id&quot;:5054,&quot;term_id&quot;:5054,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Philip Badorrek<\/span><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:&quot;161744&quot;,&quot;ri&quot;:0,&quot;speaker_id&quot;:5055,&quot;term_id&quot;:5055,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Wiebke M\u00fcller<\/span><\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>13:15<\/em><span><b class=''>Lunch<\/b><span class=''><i>13:15 - 14:05<\/i><div class='ct evomarb5'><p><strong>Im Restaurant Jan Wellem<\/strong><\/p><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>14:05<\/em><span><b class=''>Von Dynamik bis Reife: Die Rolle von Service Level Agreements (SLA) bei der Entwicklung einer GBS Organisation<\/b><span class=''><i>14:05 - 14:45<\/i><div class='ct evomarb5'><p>\u2022 Die Bedeutung von SLAs f\u00fcr GBS-Organisationen: Kl\u00e4rung der \r\nLeistungsstandards, effektives Stakeholder-Management und \r\nAuswirkung auf die Kundenzufriedenheit<br>\r\n\u2022 Implementierung und Management von SLA: Schritte zur erfolgreichen Implementierung von SLAs, einschlie\u00dflich \u00dcberwachung Messung und Berichterstattung<br>\r\n\u2022 ggf: Fallbeispiel<\/p>\r\n<p><\/p><hr><strong>DMK Deutsches Milchkontor GmbH<\/strong><p><\/p><\/div><div class='evoss_schedule_speakers evoff_2 evodfx evofx_dr_r evofx_jc_fs evofx_ai_c'><span class='evofsi evoop6'>Sprecher<\/span><div class='evodfx evofx_dr_r evogap10 evofx_ww evomarl10'><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:&quot;161744&quot;,&quot;ri&quot;:0,&quot;speaker_id&quot;:4793,&quot;term_id&quot;:4793,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Dr. Annegret K\u00f6hler-Werzner<\/span><\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>14:05<\/em><span><b class=''>Digitalisierung im B2B-Mittelstand<\/b><span class=''><i>14:05 - 14:45<\/i><div class='ct evomarb5'><p>\u2022 Vom Fax zur Online-Bestellung<br>\r\n\u2022 Interne &amp; Externe Digitalisierung<br>\r\n\u2022 Herausforderungen der Digitalisierung im B2B Bereich<\/p>\r\n<p><\/p><hr><strong>AB Enzymes GmbH<\/strong><p><\/p><\/div><div class='evoss_schedule_speakers evoff_2 evodfx evofx_dr_r evofx_jc_fs evofx_ai_c'><span class='evofsi evoop6'>Sprecher<\/span><div class='evodfx evofx_dr_r evogap10 evofx_ww evomarl10'><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:&quot;161744&quot;,&quot;ri&quot;:0,&quot;speaker_id&quot;:4491,&quot;term_id&quot;:4491,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Sven Prehn<\/span><\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>14:50<\/em><span><b class=''>KI trifft Behavioral Science im Servicecenter: Digitale Warteschleife senkt Kosten und steigert Erreichbarkeit<\/b><span class=''><i>14:50 - 15:20<\/i><div class='ct evomarb5'><p>\u2022 Anrufer sollen in der Warteschleife nicht mehr auflegen und erneut anrufen<br>\r\n\u2022 K\u00fcnstliche Intelligenz bietet Alternativen zum Auflegen und Wiederw\u00e4hlen<br>\r\n\u2022 Behavioral Science stellt sicher, dass Anrufer die Alternativen freiwillig buchen<br>\r\n\u2022 Beste Erreichbarkeit und starke Kostensenkung ohne Aufleger und Wiederw\u00e4hler<\/p>\r\n<p><\/p><hr><strong>ServiceOcean AG<\/strong><p><\/p><\/div><div class='evoss_schedule_speakers evoff_2 evodfx evofx_dr_r evofx_jc_fs evofx_ai_c'><span class='evofsi evoop6'>Sprecher<\/span><div class='evodfx evofx_dr_r evogap10 evofx_ww evomarl10'><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:&quot;161744&quot;,&quot;ri&quot;:0,&quot;speaker_id&quot;:3610,&quot;term_id&quot;:3610,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Dr. Alexander Schagen<\/span><\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>14:50<\/em><span><b class=''>Digitale Transformation im Unternehmen: Chancen und Herausforderungen bei der Implementierung von Cloud- und On-Premises L\u00f6sungen<\/b><span class=''><i>14:50 - 15:20<\/i><div class='ct evomarb5'><p>\u2022 Definition der digitalen Transformation im Unternehmenskontext<br>\r\n\u2022 Bedeutung von Cloud- und On-Premises L\u00f6sungen f\u00fcr die digitale Transformation<br>\r\n\u2022 Praxisbeispiel(e)<\/p>\r\n<p><\/p><hr><strong>TecArt GmbH<\/strong><p><\/p><\/div><div class='evoss_schedule_speakers evoff_2 evodfx evofx_dr_r evofx_jc_fs evofx_ai_c'><span class='evofsi evoop6'>Sprecher<\/span><div class='evodfx evofx_dr_r evogap10 evofx_ww evomarl10'><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:&quot;161744&quot;,&quot;ri&quot;:0,&quot;speaker_id&quot;:4940,&quot;term_id&quot;:4940,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Christian Fischer<\/span><\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>15:25<\/em><span><b class=''>K\u00fcnstliche Intelligenz \u2013 Fluch oder Segen?<\/b><span class=''><i>15:25 - 15:55<\/i><div class='ct evomarb5'><p>\u2022 Der KI-Agent, die \u201eEierlegendewollmilchsau\u201c<br>\r\n\u2022 Fachkr\u00e4ftemangel und KI<br>\r\n\u2022 Kundenservice vs. Datenschutz<\/p>\r\n<p><\/p><hr><strong>Cisco Systems GmbH<\/strong><p><\/p><\/div><div class='evoss_schedule_speakers evoff_2 evodfx evofx_dr_r evofx_jc_fs evofx_ai_c'><span class='evofsi evoop6'>Sprecher<\/span><div class='evodfx evofx_dr_r evogap10 evofx_ww evomarl10'><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:&quot;161744&quot;,&quot;ri&quot;:0,&quot;speaker_id&quot;:4967,&quot;term_id&quot;:4967,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Frank M\u00fcller<\/span><\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>15:25<\/em><span><b class=''>Empathie als Superkraft \u2013 Mit Herz und K\u00fcnstlicher Intelligenz zu mehr Kundenzufriedenheit<\/b><span class=''><i>15:25 - 15:55<\/i><div class='ct evomarb5'><p>\u2022 Kundenzufriedenheitsmessung in Echtzeit<br>\r\n\u2022 Agenten Echtzeit Feedback &amp; Coaching<br>\r\n\u2022 Qualit\u00e4tsmanagement<\/p>\r\n<p><\/p><hr><strong>Jabra<\/strong><p><\/p><\/div><div class='evoss_schedule_speakers evoff_2 evodfx evofx_dr_r evofx_jc_fs evofx_ai_c'><span class='evofsi evoop6'>Sprecher<\/span><div class='evodfx evofx_dr_r evogap10 evofx_ww evomarl10'><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:&quot;161744&quot;,&quot;ri&quot;:0,&quot;speaker_id&quot;:5052,&quot;term_id&quot;:5052,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Patrick Novotny<\/span><\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>16:00<\/em><span><b class=''>CX und Prozessmanagement - Zweckehe oder Liebesheirat?<\/b><span class=''><i>16:00 - 16:40<\/i><div class='ct evomarb5'><p>\u2022 CX und BPM - Ber\u00fchrungspunkte, Synergien, Unterschiede<br>\r\n\u2022 Wie funktioniert die Verbindung zwischen CX und BPM<br>\r\n\u2022 CX und BPM bei Weitblick<\/p>\r\n<p><\/p><hr><strong>WEITBLICK GmbH &amp; Co. KG<\/strong><p><\/p><\/div><div class='evoss_schedule_speakers evoff_2 evodfx evofx_dr_r evofx_jc_fs evofx_ai_c'><span class='evofsi evoop6'>Sprecher<\/span><div class='evodfx evofx_dr_r evogap10 evofx_ww evomarl10'><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:&quot;161744&quot;,&quot;ri&quot;:0,&quot;speaker_id&quot;:4134,&quot;term_id&quot;:4134,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Kim Marquitz<\/span><\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>16:00<\/em><span><b class=''>Eine Geschichte vom Fallen und wieder Aufstehen \u2013 Warum die S.OLIVER GROUP Kundenservice neu denken musste und wie sie Verlorenes wieder zur\u00fcckgewinnen will<\/b><span class=''><i>16:00 - 16:40<\/i><div class='ct evomarb5'><p>\u2022 die \u201ebittere\u201c Wahrheit<br>\r\n\u2022 mit welch vermeintlich simplen Ansatz k\u00f6nnen wir wieder das Vertrauen unserer Kunden zur\u00fcckgewinnen<\/p>\r\n<p><\/p><hr><strong>S.OLIVER GROUP<\/strong><p><\/p><\/div><div class='evoss_schedule_speakers evoff_2 evodfx evofx_dr_r evofx_jc_fs evofx_ai_c'><span class='evofsi evoop6'>Sprecher<\/span><div class='evodfx evofx_dr_r evogap10 evofx_ww evomarl10'><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:&quot;161744&quot;,&quot;ri&quot;:0,&quot;speaker_id&quot;:5074,&quot;term_id&quot;:5074,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >David Laschinski<\/span><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:&quot;161744&quot;,&quot;ri&quot;:0,&quot;speaker_id&quot;:4795,&quot;term_id&quot;:4795,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Pierre Hartmann<\/span><\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>16:40<\/em><span><b class=''>Kaffee- und Teepause<\/b><span class=''><i>16:40 - 16:55<\/i><div class='ct evomarb5'><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>16:55<\/em><span><b class=''>CX 2027: Au\u00dfergew\u00f6hnliche KI-Erlebnisse von morgen<\/b><span class=''><i>16:55 - 17:25<\/i><div class='ct evomarb5'><p>Was Sie erwartet:<br><br>\r\n\u2022 Einsichten aus globaler Umfrage: Exklusive Ergebnisse und Erkenntnisse aus einer weltweiten Umfrage unter CX-F\u00fchrungskr\u00e4ften, die die zuk\u00fcnftige Entwicklung von Customer Experience (CX) beleuchten.<br>\r\n\u2022 Zukunft der Kundenservicemitarbeiter: Erfahren Sie, wie sich die Rolle der CX-Mitarbeiter weiterentwickeln wird und welche neuen F\u00e4higkeiten und Verantwortlichkeiten sie \u00fcbernehmen m\u00fcssen.<br>\r\n\u2022 Transformation von CX-Organisationen: Entdecken Sie, wie sich CX-Organisationen ver\u00e4ndern werden und welche innovativen Werkzeuge und Technologien notwendig sind, um den Anforderungen der Zukunft gerecht zu werden.<\/p>\r\n<p><\/p><hr><strong>Zendesk GmbH<\/strong><p><\/p><\/div><div class='evoss_schedule_speakers evoff_2 evodfx evofx_dr_r evofx_jc_fs evofx_ai_c'><span class='evofsi evoop6'>Sprecher<\/span><div class='evodfx evofx_dr_r evogap10 evofx_ww evomarl10'><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:&quot;161744&quot;,&quot;ri&quot;:0,&quot;speaker_id&quot;:5043,&quot;term_id&quot;:5043,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Christopher Harms<\/span><\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>16:55<\/em><span><b class=''>KI-Agenten als Markenerlebnis \u2013 Wie Henkel eine neue Form der Kundenn\u00e4he schafft<\/b><span class=''><i>16:55 - 17:25<\/i><div class='ct evomarb5'><p>\u2022 KI-Agenten sind ein integraler Bestandteil des Kundenservices und k\u00f6nnen flexibel auf Lastspitzen reagieren, Anrufe entgegennehmen, weiterleiten und bearbeiten, sowie rund um die Uhr in Chats Kundenanfragen beantworten und diese Ende-zu-Ende betreuen.<br>\r\n\u2022 Henkel setzt auf k\u00fcnstliche Intelligenz, um echte Markenerlebnisse zu schaffen und unverf\u00e4lschte Einblicke in die Bed\u00fcrfnisse der Kund:innen zu gewinnen.<br>\r\n\u2022 Mit innovativen Ans\u00e4tzen, wie dem Einsatz von KI-Agenten auf Instagram oder als Produktberater, hat Henkel eine KI-Workforce aufgebaut, die \u00fcber 20 verschiedene Anwendungsf\u00e4lle abdeckt.<br>\r\n\u2022 Teilnehmende erhalten praxisnahe Einblicke in die F\u00e4higkeiten von KI-Agenten und erfahren, wie die richtige Technologie daf\u00fcr sorgt, dass das Kundenerlebnis stets im Mittelpunkt steht.<\/p>\r\n<p><\/p><hr><strong>Cognigy<\/strong><p><\/p><\/div><div class='evoss_schedule_speakers evoff_2 evodfx evofx_dr_r evofx_jc_fs evofx_ai_c'><span class='evofsi evoop6'>Sprecher<\/span><div class='evodfx evofx_dr_r evogap10 evofx_ww evomarl10'><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:&quot;161744&quot;,&quot;ri&quot;:0,&quot;speaker_id&quot;:5044,&quot;term_id&quot;:5044,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Christian Hohmann<\/span><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:&quot;161744&quot;,&quot;ri&quot;:0,&quot;speaker_id&quot;:4585,&quot;term_id&quot;:4585,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Natalie Atangana<\/span><\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>17:30<\/em><span><b class=''>Die 5 Stufen der empathischen Experience Orchestration. Erfolgsstrategien und #CX-Einblicke im Live-Interview mit Genesys Kunden<\/b><span class=''><i>17:30 - 18:00<\/i><div class='ct evomarb5'><p><br><\/p>\r\n<p><\/p><hr><strong>Genesys Cloud Services Germany GmbH<\/strong><p><\/p><\/div><div class='evoss_schedule_speakers evoff_2 evodfx evofx_dr_r evofx_jc_fs evofx_ai_c'><span class='evofsi evoop6'>Sprecher<\/span><div class='evodfx evofx_dr_r evogap10 evofx_ww evomarl10'><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:&quot;161744&quot;,&quot;ri&quot;:0,&quot;speaker_id&quot;:5094,&quot;term_id&quot;:5094,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Daniel Karadza<\/span><\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>17:30<\/em><span><b class=''>Starke F\u00fchrung, starke Teams \u2013 Wie effektive Mitarbeiterf\u00fchrung Kosten minimiert und Ergebnisse skaliert<\/b><span class=''><i>17:30 - 18:00<\/i><div class='ct evomarb5'><p>\u2022 Vertrauensvolle Kommunikation als Fundament<br>\r\n\u2022 Motivation langfristig etablieren<br>\r\n\u2022 Identifikation schaffen und Fluktuation senken<\/p>\r\n<p><\/p><hr><strong>Invvenio communication GmbH<\/strong><p><\/p><\/div><div class='evoss_schedule_speakers evoff_2 evodfx evofx_dr_r evofx_jc_fs evofx_ai_c'><span class='evofsi evoop6'>Sprecher<\/span><div class='evodfx evofx_dr_r evogap10 evofx_ww evomarl10'><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:&quot;161744&quot;,&quot;ri&quot;:0,&quot;speaker_id&quot;:5076,&quot;term_id&quot;:5076,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Melissa D\u00fcnn<\/span><\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>18:05<\/em><span><b class=''>Blended Learning bei Qualifizierung neuer Mitarbeiter in der Assistance<\/b><span class=''><i>18:05 - 18:35<\/i><div class='ct evomarb5'><p>\u2022 ALLYSCA: Unternehmensvorstellung &amp; Aufgabenspektrum in der Assistance<br>\r\n\u2022 Unser Qualifizierungskonzept<br>\r\n\u2022 Wie werden komplexe Sachverhalte im Medienmix und in Modulen an neue Mitarbeiter vermittelt<\/p>\r\n<p><\/p><hr><strong>ALLYSCA GmbH<\/strong><p><\/p><\/div><div class='evoss_schedule_speakers evoff_2 evodfx evofx_dr_r evofx_jc_fs evofx_ai_c'><span class='evofsi evoop6'>Sprecher<\/span><div class='evodfx evofx_dr_r evogap10 evofx_ww evomarl10'><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:&quot;161744&quot;,&quot;ri&quot;:0,&quot;speaker_id&quot;:3779,&quot;term_id&quot;:3779,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Georg Schranner<\/span><\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>18:05<\/em><span><b class=''>WhatsApp, Webchat und KI zur Optimierung des Kundendienstes<\/b><span class=''><i>18:05 - 18:35<\/i><div class='ct evomarb5'><p>\u2022 KI risikofrei und qualitativ im Kundendienst einsetzen<br>\r\n\u2022 Die Rolle von KI-Assistenten im Kundendienst-Chat<br>\r\n\u2022 Verbesserung von Self-Care und Kundenengagement<br>\r\n\u2022 Konkrete Use Cases und Beispiele<\/p>\r\n<p><\/p><hr><strong>Alcm\u00e9on<\/strong><p><\/p><\/div><div class='evoss_schedule_speakers evoff_2 evodfx evofx_dr_r evofx_jc_fs evofx_ai_c'><span class='evofsi evoop6'>Sprecher<\/span><div class='evodfx evofx_dr_r evogap10 evofx_ww evomarl10'><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:&quot;161744&quot;,&quot;ri&quot;:0,&quot;speaker_id&quot;:5061,&quot;term_id&quot;:5061,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Martin Roesner<\/span><\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>18:40<\/em><span><b class=''>Challenges and opportunities of digitalization<\/b><span class=''><i>18:40 - 19:20<\/i><div class='ct evomarb5'><p>\u2022 Stakeholder analysis<br>\r\n\u2022 Required foundations<br>\r\n\u2022 Opportunities<br>\r\n\u2022 Excellence<\/p>\r\n<p><\/p><hr><strong>AIRBUS Operations GmbH<\/strong><p><\/p><\/div><div class='evoss_schedule_speakers evoff_2 evodfx evofx_dr_r evofx_jc_fs evofx_ai_c'><span class='evofsi evoop6'>Sprecher<\/span><div class='evodfx evofx_dr_r evogap10 evofx_ww evomarl10'><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:&quot;161744&quot;,&quot;ri&quot;:0,&quot;speaker_id&quot;:4794,&quot;term_id&quot;:4794,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Sven Opitz<\/span><\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>18:40<\/em><span><b class=''>Wenn der Chef NICHT entscheidet ...<\/b><span class=''><i>18:40 - 19:20<\/i><div class='ct evomarb5'><p>\u2022 Die TeamBank in herausfordernden Zeiten<br>\r\n\u2022 Zusammenarbeitsmodell &amp; Delegationskontinuum<br>\r\n\u2022 Entscheidungen im Team treffen - geht das gut?<\/p>\r\n<p><\/p><hr><strong>Teambank<\/strong><p><\/p><\/div><div class='evoss_schedule_speakers evoff_2 evodfx evofx_dr_r evofx_jc_fs evofx_ai_c'><span class='evofsi evoop6'>Sprecher<\/span><div class='evodfx evofx_dr_r evogap10 evofx_ww evomarl10'><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:&quot;161744&quot;,&quot;ri&quot;:0,&quot;speaker_id&quot;:3680,&quot;term_id&quot;:3680,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Christoph Berger<\/span><\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>19:30<\/em><span><b class=''>GALA-DINNER<\/b><span class=''><i>19:30 - 21:30<\/i><div class='ct evomarb5'><p><strong>Im Restaurant Jan Wellem<\/strong><\/p><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>21:30<\/em><span><b class=''>CASINO-ABEND<\/b><span class=''><i>21:30<\/i><div class='ct evomarb5'><p><strong>Auf der 1. Bel Etage<\/strong><\/p><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><\/ul><\/li><ul class='evosch_oneday_schedule  evosch_date_2'><li class='date'>Dienstag (26. November 2024)<\/li><li class='evoss_block evoss_show'><div class='c'><em class='time'>9:00<\/em><span><b class=''>OPEN MIND SPACE<\/b><span class=''><i>9:00 - 23:00<\/i><div class='ct evomarb5'><p><strong>BEGR\u00dcSSUNG &amp; SMART COFFEE TALK<\/strong><br><\/p>\r\n\r\n<p><strong>Content Areas<\/strong><br>\r\n\u2022 KI<br>\r\n\u2022 DIGITALE TRANSFORMATION<br>\r\n\u2022 TICKETSYSTEM<br>\r\n\u2022 CUSTOMER EXPERIENCE<br><br><\/p>\r\n<p><\/p><hr><strong>Moderiert von:<\/strong><p><\/p><\/div><div class='evoss_schedule_speakers evoff_2 evodfx evofx_dr_r evofx_jc_fs evofx_ai_c'><span class='evofsi evoop6'>Sprecher<\/span><div class='evodfx evofx_dr_r evogap10 evofx_ww evomarl10'><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:&quot;161744&quot;,&quot;ri&quot;:0,&quot;speaker_id&quot;:5015,&quot;term_id&quot;:5015,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Anika Tannebaum<\/span><\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>11:00<\/em><span><b class=''>Kaffee- und Teepause<\/b><span class=''><i>11:00 - 11:20<\/i><div class='ct evomarb5'><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>11:20<\/em><span><b class=''>Das kleine 1x1 der KI im Kundenservice - Wo fangen wir an und wie geht es weiter?<\/b><span class=''><i>11:20 - 23:50<\/i><div class='ct evomarb5'><p>\u2022 KI einfach, rechtssicher und kostentransparent nutzen<br>\r\n\u2022 Mehr Effizienz und Kundenorientierung im Kundenservice durch individuelle KI-gest\u00fctzte L\u00f6sungen<br>\r\n\u2022 Tipps zum Einstieg in die Welt des KI-gest\u00fctzten Kundenservice<\/p>\r\n<p><\/p><hr><strong>VIER GmbH<\/strong><p><\/p><\/div><div class='evoss_schedule_speakers evoff_2 evodfx evofx_dr_r evofx_jc_fs evofx_ai_c'><span class='evofsi evoop6'>Sprecher<\/span><div class='evodfx evofx_dr_r evogap10 evofx_ww evomarl10'><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:&quot;161744&quot;,&quot;ri&quot;:0,&quot;speaker_id&quot;:5083,&quot;term_id&quot;:5083,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Dr. Ralf Nikolai<\/span><\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>11:20<\/em><span><b class=''>Navigating Success: Strategie im Zeitalter der KI<\/b><span class=''><i>11:20 - 11:50<\/i><div class='ct evomarb5'><p>In dieser Masterclass zeigen wir, wie KI gezielt mit der Vision Ihres Unternehmens verbunden werden kann, um eine wirkungsvolle strategische Roadmap zu gestalten. Diese Session richtet sich an F\u00fchrungskr\u00e4fte und soll deren Verst\u00e4ndnis f\u00fcr das \u201eWarum\u201c des Einsatzes von KI sch\u00e4rfen, um daraus das \u201eWie\u201c der strategischen Implementierung zu entwickeln. Mit einer Mischung aus Theorie und praxisorientierten \u00dcbungen lernen die Teilnehmer, eine klare Vision zu formulieren, die KI integriert, eine strategische Roadmap zur Erreichung der Unternehmensziele zu entwickeln und diese Strategie wirkungsvoll umzusetzen. Diese Masterclass ist ideal f\u00fcr F\u00fchrungskr\u00e4fte und Strategen, die ihr Unternehmen zukunftsorientiert aufstellen m\u00f6chten. Geplant ist, die Masterclass in Zusammenarbeit mit einem unserer Unternehmenskunden durchzuf\u00fchren.<\/p>\r\n<p><\/p><hr><strong>Ideabay GmbH<\/strong><p><\/p><\/div><div class='evoss_schedule_speakers evoff_2 evodfx evofx_dr_r evofx_jc_fs evofx_ai_c'><span class='evofsi evoop6'>Sprecher<\/span><div class='evodfx evofx_dr_r evogap10 evofx_ww evomarl10'><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:&quot;161744&quot;,&quot;ri&quot;:0,&quot;speaker_id&quot;:5072,&quot;term_id&quot;:5072,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Dr. Christoph E\u00dflinger<\/span><\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>11:55<\/em><span><b class=''>Nachhaltigkeit und Digitalisierung als zentrale Element der Loyaltystrategie<\/b><span class=''><i>11:55 - 0:25<\/i><div class='ct evomarb5'><p>\u2022 Vorstellung der Strategie von BahnBonus<br>\r\n\u2022 Diskussion der Herausforderungen und Limitationen<\/p>\r\n<p><\/p><hr><strong>DB Fernverkehr AG<\/strong><p><\/p><\/div><div class='evoss_schedule_speakers evoff_2 evodfx evofx_dr_r evofx_jc_fs evofx_ai_c'><span class='evofsi evoop6'>Sprecher<\/span><div class='evodfx evofx_dr_r evogap10 evofx_ww evomarl10'><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:&quot;161744&quot;,&quot;ri&quot;:0,&quot;speaker_id&quot;:3337,&quot;term_id&quot;:3337,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Sven Neweling<\/span><\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>12:30<\/em><span><b class=''>Effiziente Verkaufsprozesse mit Copiloten - K\u00fcnstliche Intelligenz im Vertrieb<\/b><span class=''><i>12:30 - 13:00<\/i><div class='ct evomarb5'><p>\u2022 KI-gest\u00fctzte Effizienzsteigerung im Vertriebsprozess<br>\r\n\u2022 Optimierung von Sales-Workflows durch intelligente Assistenz<br>\r\n\u2022 K\u00fcnstliche Intelligenz und Personalisierung: Die Zukunft des Vertriebs<\/p>\r\n<p><\/p><hr><strong>AVENTHO GmbH<\/strong><p><\/p><\/div><div class='evoss_schedule_speakers evoff_2 evodfx evofx_dr_r evofx_jc_fs evofx_ai_c'><span class='evofsi evoop6'>Sprecher<\/span><div class='evodfx evofx_dr_r evogap10 evofx_ww evomarl10'><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:&quot;161744&quot;,&quot;ri&quot;:0,&quot;speaker_id&quot;:5071,&quot;term_id&quot;:5071,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Harald Schein<\/span><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:&quot;161744&quot;,&quot;ri&quot;:0,&quot;speaker_id&quot;:5070,&quot;term_id&quot;:5070,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Julia Volckmer<\/span><\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>13:05<\/em><span><b class=''>Digitalisierung der Customer Operations bei Unilever<\/b><span class=''><i>13:05 - 13:35<\/i><div class='ct evomarb5'><p>\u2022 Herausforderungen in der Digitalisierung im Bereich B2B Operations<br>\r\n\u2022 Symbiose von Transformation und Transfer<br>\r\n\u2022 Organisatorisches Ver\u00e4nderungsmanagementn<\/p>\r\n<p><\/p><hr><strong>Unilever Deutschland GmbH<\/strong><p><\/p><\/div><div class='evoss_schedule_speakers evoff_2 evodfx evofx_dr_r evofx_jc_fs evofx_ai_c'><span class='evofsi evoop6'>Sprecher<\/span><div class='evodfx evofx_dr_r evogap10 evofx_ww evomarl10'><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:&quot;161744&quot;,&quot;ri&quot;:0,&quot;speaker_id&quot;:4800,&quot;term_id&quot;:4800,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Andreas Bieda<\/span><\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>13:35<\/em><span><b class=''>Lunch<\/b><span class=''><i>13:35 - 14:25<\/i><div class='ct evomarb5'><p><strong>Im Restaurant Jan Wellem<\/strong><\/p><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>14:25<\/em><span><b class=''>Vorfahrt f\u00fcr Mitglied, Kunde und Mitarbeiter: Agile Transformation im ADAC<\/b><span class=''><i>14:25 - 15:05<\/i><div class='ct evomarb5'><p>\u2022 Wie aus dem Buzzword \u201eagil\u201c eine nachhaltige Haltung wurde<\/p>\r\n<p><\/p><hr><p><\/p><p><strong>ADAC e.V.<\/strong><\/p><\/div><div class='evoss_schedule_speakers evoff_2 evodfx evofx_dr_r evofx_jc_fs evofx_ai_c'><span class='evofsi evoop6'>Sprecher<\/span><div class='evodfx evofx_dr_r evogap10 evofx_ww evomarl10'><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:&quot;161744&quot;,&quot;ri&quot;:0,&quot;speaker_id&quot;:4796,&quot;term_id&quot;:4796,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Florian Weis<\/span><\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>15:10<\/em><span><b class=''>Kundenloyalit\u00e4t nachhaltig beeinflussen - und in Euros messen<\/b><span class=''><i>15:10 - 15:50<\/i><div class='ct evomarb5'><p>\u2022 Die Entwicklung des Service<br>\r\n\u2022 Proaktivit\u00e4t, Zufriedenheitsmessung und Loyalty Economics<\/p>\r\n<p><\/p><hr><strong>Stepstone<\/strong><p><\/p><\/div><div class='evoss_schedule_speakers evoff_2 evodfx evofx_dr_r evofx_jc_fs evofx_ai_c'><span class='evofsi evoop6'>Sprecher<\/span><div class='evodfx evofx_dr_r evogap10 evofx_ww evomarl10'><span class=\"speaker evolb_trigger evobtn_jcb\" data-lbvals=\"{&quot;adata&quot;:{&quot;a&quot;:&quot;eventon_get_tax_card_content&quot;,&quot;data&quot;:{&quot;eventid&quot;:&quot;161744&quot;,&quot;ri&quot;:0,&quot;speaker_id&quot;:4799,&quot;term_id&quot;:4799,&quot;tax&quot;:&quot;event_speaker&quot;,&quot;load_lbcontent&quot;:true}},&quot;lbdata&quot;:{&quot;class&quot;:&quot;evoss_speaker_info&quot;,&quot;padding&quot;:&quot;evopad0&quot;,&quot;size&quot;:&quot;medium&quot;}}\" >Florian Schr\u00f6der<\/span><\/div><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><li class='evoss_block evoss_hide'><div class='c'><em class='time'>16:00<\/em><span><b class=''>Abschiedsumtrunk<\/b><span class=''><i>16:00<\/i><div class='ct evomarb5'><p><strong> In der Hotellobby<\/strong><\/p><\/div><\/span><\/span>\r\n\t\t\t\t\t\t\t\t<\/div><\/li><\/ul><\/li><\/ul><\/div><\/div><\/div><\/div><div class='evo_card_row_end evcal_close' title='Schlie\u00dfen'><\/div><\/div><div class='clear end'><\/div><\/div><\/div><\/div>[\/vc_column_text][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;0&#8243; top_padding=&#8221;2&#8243; bottom_padding=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;201860&#8243; back_color_type=&#8221;uncode-solid&#8221; back_color_solid=&#8221;#f5f5f7&#8243; css=&#8221;.vc_custom_1718715484417{margin-top: 15px !important;padding-right: 15px !important;padding-left: 15px !important;}&#8221;][vc_column column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;0&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;0&#8243; style=&#8221;light&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;194598&#8243;][vc_button button_color=&#8221;accent&#8221; size=&#8221;btn-xl&#8221; radius=&#8221;btn-round&#8221; hover_fx=&#8221;outlined&#8221; border_width=&#8221;0&#8243; button_color_type=&#8221;uncode-palette&#8221; uncode_shortcode_id=&#8221;799326&#8243; link=&#8221;url:%2Fde%2Fconferences%2Fcrm-contactcenter%2Fattendee-sign-up%2F&#8221;]Jetzt Anmelden[\/vc_button][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;0&#8243; top_padding=&#8221;2&#8243; bottom_padding=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;4&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; top_divider=&#8221;gradient&#8221; medium_visibility=&#8221;yes&#8221; uncode_shortcode_id=&#8221;769310&#8243; css=&#8221;.vc_custom_1718715498093{padding-right: 15px !important;padding-left: 15px !important;}&#8221; back_color_type=&#8221;uncode-solid&#8221; back_color_solid=&#8221;#f5f5f7&#8243;][vc_column column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;2&#8243; style=&#8221;light&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;138222&#8243;][vc_separator sep_color=&#8221;&#8221; uncode_shortcode_id=&#8221;118967&#8243; el_height=&#8221;0.5&#8243;][vc_custom_heading heading_semantic=&#8221;p&#8221; text_font=&#8221;font-792521&#8243; text_size=&#8221;fontsize-722088&#8243; text_weight=&#8221;300&#8243; text_space=&#8221;fontspace-177565&#8243; sub_reduced=&#8221;yes&#8221; mobile_visibility=&#8221;yes&#8221; uncode_shortcode_id=&#8221;511686&#8243;]Noch Fragen? Kein Problem. Sende sie an <a href=\"mailto:request@businessfactors.de\"><strong>request@businessfactors.de<\/strong><\/a> oder ruf an unter <strong>030 7676552 0.<\/strong>[\/vc_custom_heading][vc_custom_heading heading_semantic=&#8221;p&#8221; text_font=&#8221;font-792521&#8243; text_size=&#8221;fontsize-409064&#8243; text_weight=&#8221;300&#8243; text_space=&#8221;fontspace-177565&#8243; sub_reduced=&#8221;yes&#8221; desktop_visibility=&#8221;yes&#8221; medium_visibility=&#8221;yes&#8221; uncode_shortcode_id=&#8221;573897&#8243;]Noch Fragen? <a href=\"mailto:request@businessfactors.de\"><strong>request@businessfactors.de<\/strong><\/a>[\/vc_custom_heading][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;0&#8243; top_padding=&#8221;2&#8243; bottom_padding=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;4&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; top_divider=&#8221;gradient&#8221; desktop_visibility=&#8221;yes&#8221; mobile_visibility=&#8221;yes&#8221; uncode_shortcode_id=&#8221;929963&#8243; css=&#8221;.vc_custom_1718715509366{padding-right: 15px !important;padding-left: 15px !important;}&#8221; back_color_type=&#8221;uncode-solid&#8221; back_color_solid=&#8221;#f5f5f7&#8243;][vc_column column_width_percent=&#8221;100&#8243; position_vertical=&#8221;bottom&#8221; gutter_size=&#8221;2&#8243; style=&#8221;light&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;195325&#8243;][vc_separator sep_color=&#8221;&#8221; uncode_shortcode_id=&#8221;118967&#8243; el_height=&#8221;0.5&#8243;][vc_custom_heading heading_semantic=&#8221;p&#8221; text_font=&#8221;font-792521&#8243; text_size=&#8221;fontsize-722088&#8243; text_weight=&#8221;300&#8243; text_space=&#8221;fontspace-177565&#8243; sub_reduced=&#8221;yes&#8221; mobile_visibility=&#8221;yes&#8221; uncode_shortcode_id=&#8221;745855&#8243;]Noch Fragen? Kein Problem. Sende sie an <a href=\"mailto:request@businessfactors.de\"><strong>request@businessfactors.de<\/strong><\/a> oder ruf an unter <strong>030 7676552 0.<\/strong>[\/vc_custom_heading][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Wie gestaltet sich ein gutes Kundenbeziehungsmanagement vor dem Hintergrund einer zunehmend digitalen Welt? Dar\u00fcber sprechen CRM-Experten und -Leiter. Anbieter und Anwender vertiefen in Vortr\u00e4gen, Seminaren und Dialoggespr\u00e4chen ihr Know-how zu Customer Excellence, Customer Centricity und Customer Journey.<\/p>\n<p>Tauschen Sie sich auf dem zweit\u00e4gigen Kongress \u00fcber Ihre Erfahrungen in den Bereichen KI, analytisches CRM und das Enablement der Mitarbeiter f\u00fcr eine bessere Form der Kundenbetreuung und -bindung aus. Finden Sie mit potenziellen L\u00f6sungspartnern die passende Software f\u00fcr Ihr Customer Service und erfahren Sie, wie auch ein strategisches Change Management im gesamten Betrieb sowie Schulungen Ihrer Besch\u00e4ftigten das Kundenbeziehungsmanagement langfristig optimieren werden. Oder tragen Sie mit Ihrem Expertenwissen \u00fcber passende CRM-Systeme, Einbindung von Kunden-Touchpoints und individuelle Kunden-Ansprachestrategien zum Veranstaltungserfolg bei.<\/p>\n","protected":false},"author":7,"featured_media":165714,"parent":162843,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"portfolio_category":[376],"class_list":["post-162858","portfolio","type-portfolio","status-publish","has-post-thumbnail","hentry","portfolio_category-customer-relationship-management"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.1 (Yoast SEO v25.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>StrategieTage CRM &#038; ContactCenter Agenda - business factors<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.businessfactors.de\/de\/conferences\/crm-contactcenter\/agenda\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Agenda\" \/>\n<meta property=\"og:description\" content=\"Wie gestaltet sich ein gutes Kundenbeziehungsmanagement vor dem Hintergrund einer zunehmend digitalen Welt? Dar\u00fcber sprechen CRM-Experten und -Leiter. Anbieter und Anwender vertiefen in Vortr\u00e4gen, Seminaren und Dialoggespr\u00e4chen ihr Know-how zu Customer Excellence, Customer Centricity und Customer Journey.  Tauschen Sie sich auf dem zweit\u00e4gigen Kongress \u00fcber Ihre Erfahrungen in den Bereichen KI, analytisches CRM und das Enablement der Mitarbeiter f\u00fcr eine bessere Form der Kundenbetreuung und -bindung aus. Finden Sie mit potenziellen L\u00f6sungspartnern die passende Software f\u00fcr Ihr Customer Service und erfahren Sie, wie auch ein strategisches Change Management im gesamten Betrieb sowie Schulungen Ihrer Besch\u00e4ftigten das Kundenbeziehungsmanagement langfristig optimieren werden. 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